All Systems Operational
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Gateway Maintenance Apr 20, 2024 07:00-09:00 EDT
On Saturday, April 20th, from 7:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
Posted on Apr 19, 2024 - 10:14 EDT
Past Incidents
Apr 19, 2024
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 EDT
Scheduled - On Friday April 19th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new
Apr 18, 11:37 EDT
Apr 18, 2024
Network Maintenance - CoPilot and CardPointe Applications (UAT)
Completed - The scheduled maintenance has been completed.
Apr 18, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 EDT
Scheduled - On Thursday, April 18th, from 12:00 PM to 4:00 PM EDT, we will be performing network maintenance for the following services:

- CardPointe Web Application (UAT)
- CoPilot (UAT)

During this time, customers may experience intermittent service disruptions when accessing the UAT CardPointe and CoPilot applications.
Apr 15, 10:47 EDT
Apr 17, 2024
CardPointe Hosted Payment Page Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 11:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:25 EDT
Scheduled - We are currently undergoing maintenance on the CardPointe Hosted Payment Page. If you are experiencing any issues during this maintenance window, please contact our support desk.
Apr 17, 10:24 EDT
Apr 16, 2024
CoPilot Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 EDT
Scheduled - On Tuesday, April 16th, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.

If you experience an issue, please follow your standard support and escalation procedures.
Apr 15, 10:44 EDT
CardPointe Gateway UAT (Non-Production) Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT
Scheduled - On Tuesday, April 16th, from 11:00 AM to 1:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
Apr 15, 16:15 EDT
CardPointe Desktop and CardPointe Integrated Terminal Disruption
Resolved - This incident has been resolved.
Apr 16, 09:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:13 EDT
Investigating - We are investigating a disruption affecting the CardPointe Desktop Application (CardPointe.com) and the CardPointe Integrated Terminal platform. During this time you may be unable to access CardPointe.com.

We are currently working to resolve these issues.
Apr 15, 16:54 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT
Update - Maintenance time corrected to 11:00PM EDT.
Apr 9, 11:39 EDT
Scheduled - On Monday, April 15th 2024, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
Limit First Data North transactions to under one million dollars.
Improve retrieval of funds for manually entered rejects for Third Party Sender ACH transactions.
Apr 9, 11:36 EDT
Apr 15, 2024
CardPointe Gateway UAT (Non-Production) Maintenance
Postmortem - Read details
Apr 15, 16:13 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 11:00 EDT
Scheduled - On Monday, April 15th from 11:00 AM to 1:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
Apr 12, 14:31 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
CardPointe Integrated Terminal Maintenance (UAT)
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 EDT
Scheduled - On Friday, April 12th, 2024 from 9:00 AM to 11:00 AM EDT, we will be performing maintenance on the CardPointe Integrated Terminal Service UAT environment.

During this time, CardPointe Integrated Terminals in the UAT environment will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 11, 13:54 EDT
Reporting Delay for 3/20
Resolved - This incident has been resolved.
Apr 12, 09:32 EDT
Update - We are continuing to work on a fix for this issue.
Mar 29, 10:20 EDT
Identified - Daily funding files for 03/21 are continuing to process. Merchants may notice missing funding detail in CardPointe until these processes are completed. This will affect reporting for transactions settled on 03/20. Please continue to monitor this status for updates regarding a completion time frame.
Mar 26, 17:19 EDT
CoPilot | First Data North Back End Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 EDT
Scheduled - On Friday, April 12th, 2024, from approximately 6:00 AM EDT to 6:30 AM EDT, the First Data North back end platform will undergo maintenance.

There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 11, 13:42 EDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 06:00 EDT
Scheduled - On Friday, April 5th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new
Apr 4, 16:30 EDT
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