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February 2017

[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Feb 17, 11:53 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Feb 15, 11:35 EST
Intermittent System Issues
This issue has been resolved, and identified as taking place between 1:05 - 1:10 p.m. ET. We are investigating the root cause.
Feb 2, 13:28-14:23 EST
[Scheduled] CardPointe 1.22 Release
The scheduled maintenance has been completed.
Feb 1, 17:04 EST
CoPilot Issue
This issue is fully resolved.
Feb 1, 14:01-15:10 EST
[Scheduled] CoPilot 5.7 Release
The scheduled maintenance has been completed.
Feb 1, 08:02 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Feb 1, 08:01 EST
[Scheduled] Gateway Maintenance Update
The scheduled maintenance has been completed.
Feb 1, 08:00 EST

January 2017

[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 27, 12:23 EST
[Scheduled] Maintenance update for Gateway, CardPointe and CoPilot
The scheduled update has been postponed and will not be taking place on January 26.
Jan 25, 17:52 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 25, 17:47 EST
Short service disruption during planned maintenance upgrade
This morning, January 25 between 7:15 - 7:25 a.m. ET, CardPointe and CoPilot users may have experienced a short period of service disruption. This incident occurred during a planned maintenance upgrade. If you have any questions, please follow your standard support protocol.
Jan 25, 08:44 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 18, 09:21 EST
[Scheduled] Gateway Maintenance Update
The scheduled maintenance has been completed.
Jan 17, 13:47 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 17, 13:46 EST
[Scheduled] Gateway Maintenance Update
The scheduled maintenance has been completed.
Jan 17, 13:45 EST
Funding Incident: 24-Hour Delay
This incident has been resolved.
Jan 17, 10:17-11:00 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 13, 12:17 EST
[Scheduled] UAT (Non-Production) Maintenance Release
The scheduled maintenance has been completed.
Jan 12, 16:48 EST
[Scheduled] CardPointe 1.21 & CoPilot 5.6 Release
The scheduled maintenance has been completed.
Jan 12, 08:20 EST
UAT Service Interruption
Today, January 5, a small group of merchants in our UAT (sandbox) environment may have experienced a service interruption between 12:20 - 12:25 p.m. ET. This interruption was an isolated incident and has been fully resolved. There was no impact to any production environment/application.
Jan 5, 12:57 EST

December 2016

[Scheduled] CoPilot 5.5 Release
The scheduled maintenance has been completed.
Dec 20, 15:58 EST
[Scheduled] General Maintenance Window
The scheduled maintenance has been completed.
Dec 18, 15:51 EST
[Scheduled] Gateway Update
The scheduled maintenance has been completed.
Dec 12, 08:59 EST
[Scheduled] UAT Maintenance
The scheduled maintenance has been completed.
Dec 9, 17:17 EST
[Scheduled] CardPointe Terminal Update
The scheduled maintenance has been completed.
Dec 9, 17:16 EST
[Scheduled] Gateway Maintenance
The scheduled maintenance has been completed.
Dec 5, 10:13 EST
[Scheduled] CardPointe and CoPilot Update
The scheduled maintenance has been completed.
Dec 5, 10:13 EST
[Scheduled] UAT Maintenance
The scheduled maintenance has been completed.
Dec 2, 08:00 EST

November 2016

First Data Nashville Outage
First Data reported an outage to the Nashville platform between 6:24 pm - 7:00 pm ET (November 30, 2016). During this time, merchants may have experienced timeout errors during transaction attempts.
Nov 30, 19:26 EST
[Scheduled] ProfitStars Enterprise Payment Solutions
The scheduled maintenance has been completed.
Nov 17, 02:31-03:30 EST

October 2016

PayPal Processing Disruption
PayPal has resolved their issue and the CardConnect gateway connection has been restored.
Oct 21, 09:36-11:36 EST
Potential Funding Delay
All funding delays experienced by merchants processing with First Data RapidConnect have been resolved. Any missing deposits that should have been made on Wednesday, October 5 have been successfully issued on Thursday, October 6.
Oct 5, 10:03 - Oct 6, 09:47 EST

September 2016

No incidents reported for this month.

August 2016

Chase Paymentech Salem Issue
This processor issue has been resolved.
Aug 18, 14:36 - Aug 22, 12:49 EST
CardPointe Issue
All connectivity to CardPointe has been restored.
Aug 19, 16:43-19:18 EST
First Data North | Funding Delay
The funding issue on First Data North has been resolved. For those merchants that were affected, any funds that were supposed to be deposited on Thursday, August 4 have been deposited today, August 5.
Aug 4, 12:34 - Aug 5, 13:16 EST

July 2016

First Data North | Funding Delay
This incident has been resolved.
Jul 6, 11:05 - Jul 8, 04:05 EST

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.