Gateway Processing Issue

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Jul 12, 2018 - 15:32 EDT

Monitoring

We are no longer seeing transaction declines and currently monitoring traffic to confirm that the issue is resolved.

Posted Jul 12, 2018 - 14:40 EDT

Investigating

At this time, merchants may be experiencing transaction timeouts and failures. We are currently investigating this issue and will provide updates as they become available.

Posted Jul 12, 2018 - 13:37 EDT

This incident affected: CardPointe Gateway.