CardConnect IP Change | CardPointe + CardPointe Gateway Production Testing
Scheduled for Feb 26, 15:00 EST  -  May 29, 08:00 EDT
Scheduled
Please be advised that CardConnect is in the process of migrating its hosted applications and services, including CardPointe and the CardPointe Gateway to a new IP space. If you have configured a network and/or firewall to whitelist CardConnect IP addresses in order to connect to the platform, you must add the following IP blocks for ingress and egress traffic as soon as possible, in order to avoid service disruption:

Data Center: PHL (Philadelphia, PA)
Old IP Block: 69.164.93.9
New IP Block: 198.62.138.0/24

Data Center: CHI (Chicago, IL)
Old IP Block: 67.217.245.179
New IP Block: 206.201.63.0/24

NOTE: All application and/or firewall configurations should only reference the fully qualified domain name (FQDN) of the CardConnect services (e.g. fts.cardconnect.com, cardpointe.com or copilot.cardconnect.com), versus hard-coding IP addresses. This will mitigate the need to make changes when CardConnect moves services between data center locations.

CARDPOINTE PORTAL UPDATE DEADLINE | March 31, 2019
If you whitelist cardpointe.com IP addresses, they must whitelist the above new IPs in your firewall before the deadline, or you will not be able to access CardPointe.

CARDPOINTE GATEWAY UPDATE DEADLINE | May 29, 2019
If you whitelist the CardPointe Gateway IP address, you must whitelist the above new IPs in your firewall before the deadline or you will experience failed connections to the Gateway.

TESTING PERIODS (CardPointe Gateway Update)
We will conduct various testing periods in the upcoming weeks to ensure impacted groups have completed the IP change. Our testing periods will be held at 2:30 PM ET on the following dates*:

April 30, 2019: 10-minute period
May 1, 2019: 10-minute period
May 7, 2019: 20-minute period
May 8, 2019: 20-minute period
May 14, 2019: 60-minute period
May 15, 2019: 60-minute period
May 21, 2019: 60-minute period
May 22, 2019: 60-minute period
May 29, 2019: PERMANENT DEADLINE

*Testing periods are subject to change

If there are questions regarding this update requirement, please contact CardPointe Support at 877.828.0720 or cardpointesupport@cardconnect.com.
Posted 26 days ago. Feb 26, 2019 - 14:16 EST
This scheduled maintenance affects: CardConnect Gateway, CardPointe Desktop, and CoPilot.