CardPointe Reporting Delays

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Dec 11, 2018 - 09:40 EST

Investigating

At this time, some merchants may notice reporting delays within CardPointe, of up to 20-30 minutes. PLEASE NOTE: This is isolated to reporting only, please do not attempt to re-run transactions if you do not see them appear in CardPointe. We are working to resolve this issue and will provide updates when available.

Posted Dec 10, 2018 - 11:33 EST

This incident affected: CardPointe Desktop and CardPointe Mobile.