First Data RapidConnect North Timeouts

Incident Report for CardConnect

Postmortem

Please be advised, some merchants may be continuing to experience timeouts when attempting to process transactions. We are looking into the reoccurrence of this issue and will provide updates when they are available.

Posted Oct 25, 2018 - 16:45 EDT

Resolved

This incident has been resolved.

Posted Oct 25, 2018 - 16:39 EDT

Investigating

At this time, some merchants may be experiencing timeout responses when attempting to process transactions. We are currently investigating this issue and will provide updates as they become available.

Posted Oct 25, 2018 - 14:59 EDT

This incident affected: Processors (First Data RapidConnect).