First Data RapidConnect Transaction Failures

Incident Report for CardConnect

Resolved

This issue has been resolved and transactions should be processing normally at this time.

Earlier today, some merchants may have experienced two periods of transaction timeouts and failures:

10:11 a.m. — 10:34 a.m. ET
11:45 a.m. — 12:21 p.m. ET

Posted May 11, 2018 - 13:41 EDT

Investigating

At this time, merchants may be experiencing transaction timeouts and failures. We are currently investigating this issue and will provide updates as they become available.

Posted May 11, 2018 - 13:12 EDT

This incident affected: Processors (First Data RapidConnect).