BluePay Gateway Issue
Incident Report for CardConnect
Resolved
This incident has been resolved.
Posted May 20, 2022 - 11:04 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 19, 2022 - 18:52 EDT
Identified
We have identified an issue for merchants processing via TSYS on the BluePay Gateway, we are working currently to resolve the issue.
Posted May 19, 2022 - 15:52 EDT
Monitoring
We have implemented a solution and are monitoring the incident until it is resolved. We will provide updates as they become available.
Posted May 19, 2022 - 09:07 EDT
Update
We are continuing to work to resolve the issue. Resolution time is not yet available.
Posted May 19, 2022 - 08:49 EDT
Update
We have identified the cause of the incident affecting the BluePay Gateway and are working to find a resolution. We appreciate your patience during this time.
Posted May 19, 2022 - 08:49 EDT
Identified
We are aware of an incident that is currently affecting the BluePay Gateway. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
Posted May 19, 2022 - 08:49 EDT
This incident affected: BluePay Gateway.