Chase Paymentech Service Disruption

Incident Report for CardConnect

Resolved

The transaction timeout issue with Chase Paymentech took place between yesterday, March 27, between 9:40 — 9:50 a.m. ET and has been resolved.

Posted Mar 28, 2017 - 10:11 EDT

Identified

We have identified and are investigating service disruptions that may cause timeouts on transactions. We will provide detailed updates as they become available.

Posted Mar 27, 2017 - 10:22 EDT

This incident affected: Processors (Chase Paymentech Salem, Chase Paymentech Tampa).