CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EDT

Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT

Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT

Past Incidents

Sep 18, 2019

No incidents reported today.

Sep 17, 2019

CardPointe Reporting Delays

Resolved - This incident has been resolved.
Sep 17, 18:47 EDT

Monitoring - Please be advised, some merchants may notice reporting delays within CardPointe.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
Sep 17, 18:24 EDT

CardPointe Reporting Delays

Resolved - This incident has been resolved.
Sep 17, 15:57 EDT

Identified - Please be advised, some merchants may notice reporting delays within CardPointe. Note:
This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
Sep 17, 10:53 EDT

Sep 16, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 EDT

Scheduled - On Monday, September 16, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Sep 13, 13:27 EDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Hurricane Dorian Impact | CardPointe Terminal Users

Completed - The scheduled maintenance has been completed.
Sep 13, 12:13 EDT

Scheduled - For those who may be impacted by Hurricane Dorian, and unable to use the CardPointe Terminal due to power outages, please see the below alternatives for processing transactions on a mobile device:

1) CardPointe Mobile App (and Device): the free mobile app can be downloaded from the Apple App and Google Play stores. From the app you can process transactions using the Register feature.

2) CardPointe Virtual Terminal: from a tablet or mobile device, you can process transactions with the Virtual Terminal by logging into your account at cardpointe.com.

For any transactions that require voice authorization, please call 877.828.0720.
Aug 30, 11:42 EDT

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

CardPointe Email Notification Disruptions

Resolved - This incident has been resolved at of 11:00 a.m. ET.
Sep 4, 11:00 EDT

Investigating - At this time, some CardPointe users may be impacted by email notification deliverability issues. We are currently investigating this issue. Please note this does not impact the ability to process transactions.
Sep 4, 10:47 EDT

CoPilot Email Notification Disruptions

Resolved - This incident has been resolved at of 11:00 a.m. ET.
Sep 4, 11:00 EDT

Investigating - At this time, some CoPilot users may be impacted by email notification deliverability issues. We are currently investigating this issue.
Sep 4, 10:48 EDT

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:00 EDT

Scheduled - Scheduled - On Wednesday September 4th from 5:00 a.m. to 7:00 a.m. EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 30, 15:25 EDT

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