CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 21, 2019

No incidents reported today.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

First Data North Funding Delay

Resolved - This incident has been resolved.
Feb 15, 09:24 EST

Monitoring - Please be advised some businesses processing on the First Data North platform may be experiencing funding delays for transactions processed on Tuesday, February 12 and Wednesday, February 13. As a result, those impacted will be funded within 24 - 48 hours.
Feb 14, 12:17 EST

Feb 13, 2019

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 EST

Scheduled - On Monday, February 11 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Feb 7, 15:31 EST

Feb 12, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:01 EST

Scheduled - On Tuesday, February 12, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 11, 15:23 EST

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.