CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EDT

Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT

Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT

Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 05:00 EDT

Scheduled - Scheduled - On Saturday October 12th From 5:00 a.m. to 9:00 a.m. ET, we will be performing infrastructure maintenance. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 11, 10:29 EDT

Oct 11, 2019

CardPointe Funding Delay (FirstData Omaha 10/10 Batches)

Resolved - Please be advised, some merchants processing on FirstData Omaha may experience a
funding delay for batches settled on 10/10. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Oct 11, 10:51 EDT

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:01 EDT

Scheduled - Scheduled - Starting on 10/7/19 through 10/10/19, daily from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 7, 10:38 EDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

Marathon Gateway Login Errors

Resolved - This incident has been resolved.
Oct 4, 09:10 EDT

Investigating - We are currently investigating an issue causing marathongateway.net to be inaccessible.
Oct 3, 10:56 EDT

Oct 2, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Oct 2, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:00 EDT

Scheduled - On Wednesday, October 2nd, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 1, 16:10 EDT

Oct 1, 2019

CardPointe Funding Delay ([9/30] Batches)

Resolved - Please be advised, some merchants processing on the RapidConnect and North may experience a
funding delay for batches settled on 9/30. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Oct 1, 08:50 EDT

Sep 30, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Sep 30, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 EDT

Scheduled - On Monday, September 30, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Sep 27, 13:19 EDT

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 EDT

Scheduled - Scheduled - Starting on 9/30/19 through 10/3/19, daily from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 26, 11:49 EDT

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