CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

CoPilot Operational

Platform Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Gateway Service A1 Operational

Gateway Service B1 Operational

Gateway Service C1 Operational

Gateway Service D1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Gateway Maintenance Update Apr 24, 05:00-08:00 EDT

On Tuesday, April 24 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Apr 23, 08:58 EDT

Past Incidents

Apr 23, 2018

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 23, 08:56 EDT

Scheduled - On Friday, April 20, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.
Apr 18, 16:51 EDT

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 18, 16:50 EDT

Scheduled - We will be making updates to the Bolt P2PE production environment on Wednesday, April 18 from 5:00 a.m. to 8:00 a.m. ET.

NOTE: This update will cause Bolt terminals to disconnect automatically and then reconnect to the service, within 60 seconds. If you experience any issues as a result, please follow your standard support procedures.
Apr 16, 14:59 EDT

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 18, 16:49 EDT

Scheduled - On Tuesday, April 17 from 9:00 p.m. to 10:00 p.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Apr 13, 15:23 EDT

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

Bolt P2PE UAT (Non-Production) Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 13, 15:02 EDT

Scheduled - We will be making updates to the Bolt UAT environment on Wednesday, April 11 from 9:00 a.m. to 11:00 a.m. ET. This maintenance window should not impact our live production environment. If you experience an impact during this timeframe, please follow your standard escalation procedures.
Apr 10, 13:49 EDT

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 9, 09:15 EDT

Scheduled - On Wednesday, April 4 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Mar 30, 14:22 EDT

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 9, 09:15 EDT

Scheduled - On Monday, April 2, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.
Mar 30, 14:21 EDT

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