All Systems Operational
CardConnect Gateway Operational
CardConnect UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt P2PE Maintenance Aug 21, 05:00-06:00 EDT
On Wednesday, August 21st 2019, beginning at 5:00 a.m. ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Posted on Aug 19, 12:51 EDT
Gateway Maintenance Update Aug 21, 06:00-08:00 EDT
Scheduled - Wednesday August 21st, From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Aug 19, 11:43 EDT
Bolt P2PE Maintenance Aug 22, 05:00-06:00 EDT
On Thursday, August 22st 2019, beginning at 5:00 a.m. ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Posted on Aug 19, 12:57 EDT
Past Incidents
Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:00 EDT
Scheduled - On Tuesday, August 20th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Aug 19, 11:42 EDT
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 09:00 EDT
Scheduled - On Thursday, August 15th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Aug 14, 13:02 EDT
Aug 14, 2019
Completed - The scheduled maintenance has been completed.
Aug 14, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:02 EDT
Scheduled - On Wednesday, August 14th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Aug 13, 15:59 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 EDT
Scheduled - On Wednesday, August 14th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 12, 09:56 EDT
Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:00 EDT
Scheduled - On Tuesday August 13th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Aug 12, 09:55 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 EDT
Scheduled - Scheduled - On Tuesday, August 13th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 9, 15:08 EDT
Aug 12, 2019
Completed - The scheduled maintenance has been completed.
Aug 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:18 EDT
Scheduled - On Monday, August 12th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Aug 9, 15:07 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - This incident has been resolved.
Aug 10, 07:57 EDT
Update - We are continuing to work on a fix for this issue.
Aug 9, 09:25 EDT
Identified - Please be advised, some businesses may experience funding delays for transactions processed on Thursday, 8/8. Please note, this issue has no impact on the ability to process transactions.
Aug 9, 07:05 EDT
Aug 9, 2019
Resolved - This incident has been resolved.
Aug 9, 13:26 EDT
Investigating - At this time, the CardPointe Gateway is experiencing a system outage which may be impacting some businesses. We are currently investigating this issue and will provide updates as they become available.
Aug 9, 12:30 EDT
Resolved - This incident has been resolved.
Aug 9, 13:26 EDT
Investigating - At this time, Bolt is experiencing a system outage which may be impacting some businesses. We are currently investigating this issue and will provide updates as they become available.
Aug 9, 12:31 EDT
Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.