CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

Bolt P2PE Operational

CoPilot Operational

Platform Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Oracle EBS Operational

SAP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UAT (Non-Production) Maintenance Release Jul 25, 09:00-11:00 EDT

CardConnect has scheduled maintenance to our UAT environment for Tuesday, July 25. This maintenance window will not impact our live production environment in any form. If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your standard escalation protocol.
Posted on Jul 21, 11:59 EDT

Past Incidents

Jul 23, 2017

No incidents reported today.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

Scheduled CardPointe and CoPilot Outage [July 16, 5pm - 6pm ET]

Completed - The scheduled maintenance has been completed.
Jul 16, 18:08 EDT

Scheduled - Please be advised that there will be a brief scheduled outage for CardPointe and CoPilot on Sunday, July 16 from 5-6 pm ET.

During this time, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 16, 12:01 EDT

Scheduled CardPointe and CoPilot Outage [July 16, 5am - 6am ET]

Completed - The scheduled maintenance has been completed.
Jul 16, 18:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT

Scheduled - Maintenance #2 of 3: Scheduled CardPointe and CoPilot Outage [July 16, 5am - 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:14 EDT

Scheduled CardPointe UAT and CoPilot API Outage [July 15, 5am - 6am ET]

Completed - The scheduled maintenance has been completed.
Jul 16, 18:05 EDT

Scheduled - Maintenance #3: Scheduled Maintenance Window [July 15, 5am – July 16. 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:16 EDT

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 16, 18:03 EDT

Scheduled - On Wednesday, July 12 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 7, 17:18 EDT

Scheduled CardPointe and CoPilot Outage [July 15, 5am - 6am ET]

Completed - The scheduled maintenance has been completed.
Jul 16, 11:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 EDT

Scheduled - Maintenance #1 of 3: Scheduled CardPointe and CoPilot Outage [July 15, 5am - 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:11 EDT

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 10, 08:57 EDT

Scheduled - On Monday, July 10 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 6, 13:47 EDT

Jul 9, 2017

No incidents reported.

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