CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnection UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Gateway Network Maintenance Update Sep 23, 06:00-09:00 EDT

On Sunday, Sept. 23 from 6:00 a.m. to 9:00 a.m. ET, we will be making updates to our gateway network. During this maintenance, there may be temporary periods of slowness and potential disconnects. If you experience major issues, please follow your standard support procedures.
Posted on Sep 10, 12:41 EDT

SecureExchange Maintenance Update Sep 24, 07:00-08:00 EDT

On Monday, September 24, we will be making updates to the SecureExchange environment from 7 a.m. to 8 a.m. ET. There is no anticipated impact transactions. If you experience any issues, please follow your standard support procedures.
Posted on Sep 20, 17:22 EDT

Past Incidents

Sep 21, 2018

No incidents reported today.

Sep 20, 2018

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 EDT

Scheduled - Scheduled - On (Thursday, September 20th) From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 14, 17:18 EDT

Sep 19, 2018

CardSecure UAT Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 19, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 EDT

Scheduled - On Wednesday, September 19 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to CardSecure, deploying a release to our UAT environments. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://form.jotform.com/81775776927174
Sep 18, 13:00 EDT

Sep 18, 2018

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT

Scheduled - Scheduled - On (Tuesday, September 18th) From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 14, 17:16 EDT

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

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