All Systems Operational
CardConnect Gateway   Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
CoPilot   Operational
Platform Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
CardConnect Gateway (Service Types) Operational
Gateway Service A1   Operational
Gateway Service B1   Operational
Gateway Service C1   Operational
Gateway Service D1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
At this time, CardConnect is conducting unscheduled maintenance to the production environment of the Gateway. There is no expected impact to merchants. If you do experience an issue during this maintenance period, please follow your standard support and escalation procedures. We will provide an update when maintenance has concluded.
Posted on Sep 19, 13:23 EDT
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - At this time, the issue of funding delays for some merchants on the TSYS platform has been resolved. Impacted merchants can expect to see funds deposited normally tomorrow, Sept. 20.
Sep 19, 14:35 EDT
Update - In follow-up to yesterday’s notification that a group of merchants on the TSYS platform experienced a delay in funding, we have been informed that this group has experienced an additional delay for transactions processed on Monday, Sept. 18. We are currently working with TSYS to resolve this issue and will provide additional information as it becomes available.
Sep 19, 10:50 EDT
Investigating - A group of merchants may be experiencing a funding delay on the TSYS platform, for transactions that were processed on Sunday, 9/17. This issue is currently being investigated and we will provide updates as soon as they are available.
Sep 18, 14:17 EDT
Sep 18, 2017
Completed - The scheduled maintenance has been completed.
Sep 18, 14:04 EDT
Scheduled - On Monday, September 18 from 7:00 a.m. to 8:00 a.m. ET, we will be making updates to our Secure Exchange production environment. If you are using this service, we highly recommend that you pause sending any files to CardConnect until these updates have been made. We will provide a notification when this maintenance period has ended. In the meantime, if you experience an impact during this timeframe, please follow your standard escalation procedures.
Sep 14, 12:11 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 13:56 EDT
Scheduled - On Wednesday, September 13 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. This maintenance window will not have an impact on customers or transactions. If you do experience an impact during this timeframe, please clear cache or restart your machines.
Sep 12, 09:16 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 09:09 EDT
Scheduled - On Tuesday, September 12 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Sep 11, 13:44 EDT
Sep 11, 2017
Completed - The scheduled maintenance has been completed.
Sep 11, 11:07 EDT
Scheduled - On Monday, September 11 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Sep 6, 10:35 EDT
Sep 10, 2017

No incidents reported.