CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

UAT (Non-Production) Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 EST

Scheduled - On Thursday, January 17, beginning at 6:00 a.m. ET, we will be making updates to our UAT environment. The maintenance period may cause intermittent downtime as the servers are restarted, however, there is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 16, 12:45 EST

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 9, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 EST

Scheduled - On Wednesday, January 9 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Jan 7, 17:10 EST

Jan 8, 2019

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 8, 11:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 EST

Scheduled - On Tuesday, January 8, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 7, 17:11 EST

Jan 7, 2019

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jan 7, 11:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:00 EST

Scheduled - On Monday, January 7, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 4, 13:13 EST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.