CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CardConnect IP Change | CardPointe + CardPointe Gateway Production Testing Feb 26, 15:00 - May 29, 08:00 EDT

Update - IMPORTANT REMINDER: the next maintenance window for this is today at 2:30 p.m. ET. This window duration will be 60 minutes.
May 21, 14:16 EDT

Update - IMPORTANT REMINDER: the next maintenance window for this is today at 2:30 p.m. ET. This window duration will be 60 minutes.
May 15, 14:14 EDT

Update - IMPORTANT REMINDER: the next maintenance window for this is today at 2:30 p.m. ET. This window duration will be 60 minutes.
May 14, 13:52 EDT

Update - IMPORTANT REMINDER: the next maintenance window for this is today at 2:30 p.m. ET.
May 8, 14:23 EDT

Update - IMPORTANT REMINDER: the next maintenance window for this is today at 2:30 p.m. ET.
May 7, 13:46 EDT

Update - IMPORTANT REMINDER: the second maintenance window for this is today at 2:30 p.m. ET.
May 1, 14:00 EDT

Update - IMPORTANT REMINDER: the first maintenance window for this is today at 2:30 p.m. ET.
Apr 30, 10:59 EDT

Update - IMPORTANT REMINDER: As CardConnect prepares to migrate its hosted applications to a new IP space, including the CardPointe Gateway, we will be conducting short tests beginning on Tuesday, April 30 at 2:30 p.m. ET, to insure the impacted groups have completed the IP change.

The IP change requires that if you have configured a network/firewall to whitelist CardConnect IP addresses in order to connect to our platform, you must add the following IP blocks for ingress and egress traffic as soon as possible. If this is not completed before the deadline on May 29, you will be unable to connect to the CardPointe Gateway.

Data Center: PHL (Philadelphia, PA)
Old IP Block: 69.164.93.0/26
New IP Block: 198.62.138.0/24

Data Center: CHI (Chicago, IL)
Old IP Blocks: 67.217.245.160/27 and 173.252.168.128/27
New IP Block: 206.201.63.0/24

Notes on Final IP Cutover
The final cutover to the new IP Space for Gateway will occur on May 29, 2019 at 2:30 PM EDT. On May 29 we will NOT be blocking the legacy address, as we have been doing with the testing exercises. Both IP ranges will coexist until May 30 at 2:30 PM to allow for DNS caching (bad actors).

For assistance, please contact CardPointe Support at cardpointesupport@cardconnect.com or call 877.828.0720.

/ / / /

FULL CARDPOINTE GATEWAY TEST PERIOD SCHEDULE
(Tests will be conducted at 2:30 p.m. ET on these dates.)
April 30, 2019: 10-minute period
May 1, 2019: 10-minute period
May 7, 2019: 20-minute period
May 8, 2019: 20-minute period
May 14, 2019: 60-minute period
May 15, 2019: 60-minute period
May 21, 2019: 60-minute period
May 22, 2019: 60-minute period
May 29, 2019: PERMANENT DEADLINE
Apr 29, 10:18 EDT

Scheduled - Please be advised that CardConnect is in the process of migrating its hosted applications and services, including CardPointe and the CardPointe Gateway to a new IP space. If you have configured a network and/or firewall to whitelist CardConnect IP addresses in order to connect to the platform, you must add the following IP blocks for ingress and egress traffic as soon as possible, in order to avoid service disruption:

Data Center: PHL (Philadelphia, PA)
Old IP Block: 69.164.93.0/26
New IP Block: 198.62.138.0/24

Data Center: CHI (Chicago, IL)
Old IP Block: 67.217.245.160/27 and 173.252.168.128/27
New IP Block: 206.201.63.0/24

NOTE: All application and/or firewall configurations should only reference the fully qualified domain name (FQDN) of the CardConnect services (e.g. fts.cardconnect.com, cardpointe.com or copilot.cardconnect.com), versus hard-coding IP addresses. This will mitigate the need to make changes when CardConnect moves services between data center locations.

CARDPOINTE PORTAL UPDATE DEADLINE | March 31, 2019
If you whitelist cardpointe.com IP addresses, they must whitelist the above new IPs in your firewall before the deadline, or you will not be able to access CardPointe.

CARDPOINTE GATEWAY UPDATE DEADLINE | May 29, 2019
If you whitelist the CardPointe Gateway IP address, you must whitelist the above new IPs in your firewall before the deadline or you will experience failed connections to the Gateway.

TESTING PERIODS (CardPointe Gateway Update)
We will conduct various testing periods in the upcoming weeks to ensure impacted groups have completed the IP change. Our testing periods will be held at 2:30 PM ET on the following dates*:

April 30, 2019: 10-minute period
May 1, 2019: 10-minute period
May 7, 2019: 20-minute period
May 8, 2019: 20-minute period
May 14, 2019: 60-minute period
May 15, 2019: 60-minute period
May 21, 2019: 60-minute period
May 22, 2019: 60-minute period
May 29, 2019: PERMANENT DEADLINE

*Testing periods are subject to change

Notes on Final IP Cutover
The final cutover to the new IP Space for Gateway will occur on May 29, 2019 at 2:30 PM EDT. On May 29 we will NOT be blocking the legacy address, as we have been doing with the testing exercises. Both IP ranges will coexist until May 30 at 2:30 PM to allow for DNS caching (bad actors).

If there are questions regarding this update requirement, please contact CardPointe Support at 877.828.0720 or cardpointesupport@cardconnect.com.
Feb 26, 14:16 EST

Past Incidents

May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 EDT

Scheduled - Scheduled - On (Saturday, May 18th) From 5:00 a.m. to 8:00 a.m. ET, we will be performing maintenance on the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 13, 14:20 EDT

May 17, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
May 17, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 EDT

Scheduled - On Friday, May 17, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
May 16, 16:38 EDT

Bolt Terminal Connectivity Issues

Resolved - This incident has been resolved.
May 17, 10:22 EDT

Investigating - At this time, some businesses may be experiencing connectivity issues with Bolt terminals. We are currently investigating this issue and will provide updates as soon as they become available.
May 17, 10:01 EDT

CardPointe Funding Delay (5/15 Batches)

Resolved - This incident has been resolved.
May 17, 09:56 EDT

Investigating - Please be advised, some businesses may experience funding delays for transactions processed on Wednesday, 5/15. Please note, this issue has no impact on the ability to process transactions.
May 16, 09:15 EDT

May 16, 2019

CardPointe Funding Delay (5/14 Batches)

Resolved - This incident has been resolved.
May 16, 09:17 EDT

Update - We are continuing to investigate this issue.
May 16, 09:16 EDT

Investigating - Please be advised, a group of businesses may experience funding delays for transactions processed on Tuesday, 5/14. Please note, this issue has no impact on the ability to process transactions.
May 15, 10:24 EDT

May 15, 2019

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:01 EDT

Scheduled - Scheduled - On (Wednesday, May 15th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance on the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 10, 14:45 EDT

May 14, 2019

Secure Exchange UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
May 14, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 EDT

Scheduled - On Tuesday, May 14, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
May 10, 15:37 EDT

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT

Scheduled - Scheduled - On (Tuesday, May 14th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance on the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 10, 14:44 EDT

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

TSYS Funding Delay (5/7 Batches)

Resolved - This incident has been resolved.
May 9, 10:15 EDT

Identified - Please be advised some businesses may experience funding delays for transactions processed on Tuesday, May 7, on the TSYS platform. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
May 8, 13:24 EDT

May 8, 2019

CardPointe Funding Delay (5/2 Batches)

Resolved - This incident has been resolved.
May 8, 13:17 EDT

Identified - Please be advised, some businesses may experience funding delays for transactions processed on Thursday, 5/2. Please note, this issue has no impact on the ability to process transactions.
May 3, 09:59 EDT

Subscribe to Incident