CardConnect Status

First Data North Duplicate Batches and Reporting

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 12:20 EST

Investigating - Merchants may see duplicated reporting items for batches and transactions submitted for funding on December 5th.

Items showing as rejected are resulting from a reporting error. These Impacted items will show a duplicated, rejected sale (that has not been funded) alongside a successfully funded item. These entries are currently being updated to reflect correctly.

However, refunds, and some sales, may have funded multiple times, and processed to cardholders. These items will need to be reviewed via Client Line alongside a Merchant Solutions representative. We are working to identify and correct these transactions.

As soon as additional information is available, it will be posted imminently.
Dec 7, 14:41 EST

First Data RapidConnect Duplicate Batches and Reporting

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 12:19 EST

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

CardPointe Reporting Delays

Resolved - This incident has been resolved.
Dec 11, 09:40 EST

Investigating - At this time, some merchants may notice reporting delays within CardPointe, of up to 20-30 minutes. PLEASE NOTE: This is isolated to reporting only, please do not attempt to re-run transactions if you do not see them appear in CardPointe. We are working to resolve this issue and will provide updates when available.
Dec 10, 11:33 EST

CardPointe System Outage

Resolved - This incident has been resolved.
Dec 11, 09:40 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 10:22 EST

Investigating - At this time, CardPointe is experiencing a system outage. This includes CardPointe Mobile. We are working to quickly resolve the issue and will provide updates when they become available.
Dec 10, 10:20 EST

CoPilot Maintenance Update

Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:01 EST

Scheduled - On Monday, December 10, beginning at 11:00 p.m. ET, we will be conducting maintenance on CoPilot, which will also impact the CoPilot API and CardPointe Digital Application (for electronic signature). When users visit copilot.cardconnect.com, they will see a maintenance page during this scheduled period. This update will seek to resolve the recent connectivity issues that have occurred and will improve the overall experience for all users.
Dec 10, 20:19 EST

CardPointe Maintenance Update

Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:01 EST

Scheduled - On Monday, December 10, beginning at 11:00 p.m. ET, we will be conducting maintenance on CardPointe, which will impact both the desktop and mobile application. When users visit cardpointe.com or login into the mobile app, they will see a maintenance page during this scheduled period. This update will seek to resolve the recent connectivity issues that have occurred and will improve the overall experience for all users.
Dec 10, 20:18 EST

Dec 10, 2018

CardPointe System Outage

Resolved - This incident has been resolved.
Dec 10, 09:57 EST

CoPilot System Outage

Resolved - This incident has been resolved.
Dec 10, 09:57 EST

Investigating - At this time, CoPilot is experiencing a system outage, which includes the CoPilot API. We are working to quickly resolve the issue and will provide updates as they become available.
Dec 10, 09:45 EST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

CoPilot Page Load Failures

Resolved - This incident has been resolved.
Dec 7, 18:28 EST

Update - At this time, CoPilot is experiencing a system outage, which includes the CoPilot API. We are working to quickly resolve the issue and will provide updates as they become available.
Dec 7, 17:25 EST

Investigating - At this time, CoPilot users may be experiencing intermittent slowness and page load failures. We are currently investigating this issue and will provide updates as they become available.
Dec 7, 14:38 EST

CardPointe System Outage

Resolved - This incident has been resolved.
Dec 7, 18:27 EST

Update - At this time, CardPointe is experiencing a system outage. We are working to quickly resolve the issue and will provide updates when they become available.
Dec 7, 17:28 EST

Investigating - At this time, some merchants may be experiencing intermittent slowness and page load failures when using CardPointe. We are currently investigating this issue and will provide updates as they become available.
Dec 7, 14:37 EST

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 EST

Scheduled - On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Dec 3, 15:52 EST

Dec 4, 2018

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 EST

Scheduled - On Tuesday, December 4, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Dec 3, 14:13 EST

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

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