All Systems Operational
CardConnect Gateway   Operational
CardConnection UAT Gateway (Testing)   ? Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
Bolt P2PE UAT (Testing)   Operational
CoPilot   Operational
Processors Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway Maintenance Update Aug 21, 06:00-07:00 EDT
On Tuesday, August 21 beginning at 6:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Aug 3, 12:54 EDT
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - This incident has been resolved.
Aug 10, 17:49 EDT
Investigating - Please be advised that a group of merchants may have experienced funding delays for transactions that were processed on 8/9/18. Impacted merchants can expect to see funds deposited tomorrow, 8/11/18, after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Aug 10, 11:41 EDT
Aug 9, 2018
Resolved - This incident has been resolved.
Aug 9, 16:40 EDT
Identified - Please be advised that a group of merchants may have experienced funding delays for transactions that were processed on 8/8/18. Impacted merchants can expect to see funds deposited tomorrow, 8/10/18, after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Aug 9, 09:55 EDT
Aug 8, 2018
Resolved - This incident has been resolved.
Aug 8, 17:18 EDT
Investigating - At this time, some merchants may have experienced funding delays for transactions processed on 8/7/18. Please note, this issue has no impact on the ability to process transactions. We are investigating this issue and will provide updates as they become available.
Aug 8, 11:13 EDT
Resolved - This incident has been resolved.
Aug 8, 17:18 EDT
Identified - Please be advised that merchants may be experiencing funding delays for transactions processed on 8/7/18. Impacted merchants can expect to see funds deposited tomorrow, 8/9/18, after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Aug 8, 11:53 EDT
Aug 7, 2018

No incidents reported.

Aug 6, 2018
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 09:00 EDT
Scheduled - On Monday, August 6, we will be making updates to the UAT SecureExchange environment from 9 a.m. to 11 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://form.jotform.com/CardConnect_Marketing/support
Aug 3, 16:45 EDT
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.