All Systems Operational
CardConnect Gateway Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CoPilot Operational
Platform Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Oracle EBS Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway Maintenance Update Jan 29, 07:00-09:00 EST
On Sunday, January 29, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Jan 18, 18:15 EST
Past Incidents
Jan 23, 2017

No incidents reported today.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017
Completed - The scheduled maintenance has been completed.
Jan 18, 09:21 EST
Scheduled - CardConnect has scheduled maintenance to our UAT environment tomorrow (January 18, 2017) from 9:00 - 11:00 a.m. ET. This maintenance window will not impact our live production environment in any form. If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please clear cache or restart your machines.
Jan 17, 13:57 EST
Jan 17, 2017
Completed - The scheduled maintenance has been completed.
Jan 17, 13:47 EST
Scheduled - On Monday, January 16, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 14, 19:18 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 13:46 EST
Scheduled - CardConnect has scheduled maintenance to our UAT environment on Monday, January 16, 2017 from 9:00 - 11:00 a.m. ET. This maintenance window will not impact our live production environment in any form.

If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your predefined escalation channels.
Jan 13, 14:49 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 13:45 EST
Update - Please be advised that the previously communicated gateway update planned for Tuesday Is now scheduled to take place on Wednesday, January 18.
Jan 16, 14:30 EST
Scheduled - On Tuesday, January 17, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 15, 20:15 EST
Resolved - This incident has been resolved.
Jan 17, 11:00 EST
Investigating - Please be advised that some merchants may experience a funding delay for transactions processed yesterday, January 16. The issue has been resolved and all delayed funds will be received tomorrow, January 18.
Jan 17, 10:17 EST
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Completed - The scheduled maintenance has been completed.
Jan 13, 12:17 EST
Scheduled - CardConnect has scheduled maintenance to our UAT environment tomorrow (January 12, 2017) from 9:00 - 11:00 a.m. ET. This maintenance window will not impact our live production environment in any form.

If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your predefined escalation channels.
Jan 12, 16:47 EST
Jan 12, 2017
Completed - The scheduled maintenance has been completed.
Jan 12, 16:48 EST
Scheduled - CardConnect has scheduled maintenance to our UAT environment tomorrow (January 12, 2017) from 9:00 - 11:00 a.m. ET. This maintenance window will not impact our live production environment in any form.

If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your predefined escalation channels.
Jan 11, 14:20 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 08:20 EST
Scheduled - Updates to CardPointe and CoPilot will be released on the afternoon of Wednesday, January 11. There is no expected impact or downtime for users during this time. If you experience any issues, please follow your normal support/escalation process.
Jan 10, 18:06 EST
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.