All Systems Operational
CardConnect Gateway Operational
CardConnect UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that CardConnect is in the process of migrating its hosted applications and services, including CardPointe and the CardPointe Gateway to a new IP space. If you have configured a network and/or firewall to whitelist CardConnect IP addresses in order to connect to the platform, you must add the following IP blocks for ingress and egress traffic as soon as possible, in order to avoid service disruption:

Data Center: PHL (Philadelphia, PA)
Old IP Block: 69.164.93.9
New IP Block: 198.62.138.0/24

Data Center: CHI (Chicago, IL)
Old IP Block: 67.217.245.179
New IP Block: 206.201.63.0/24

NOTE: All application and/or firewall configurations should only reference the fully qualified domain name (FQDN) of the CardConnect services (e.g. fts.cardconnect.com, cardpointe.com or copilot.cardconnect.com), versus hard-coding IP addresses. This will mitigate the need to make changes when CardConnect moves services between data center locations.

CARDPOINTE PORTAL UPDATE DEADLINE | March 31, 2019
If you whitelist cardpointe.com IP addresses, they must whitelist the above new IPs in your firewall before the deadline, or you will not be able to access CardPointe.

CARDPOINTE GATEWAY UPDATE DEADLINE | May 29, 2019
If you whitelist the CardPointe Gateway IP address, you must whitelist the above new IPs in your firewall before the deadline or you will experience failed connections to the Gateway.

TESTING PERIODS (CardPointe Gateway Update)
We will conduct various testing periods in the upcoming weeks to ensure impacted groups have completed the IP change. Our testing periods will be held at 2:30 PM ET on the following dates*:

April 30, 2019: 10-minute period
May 1, 2019: 10-minute period
May 7, 2019: 20-minute period
May 8, 2019: 20-minute period
May 14, 2019: 60-minute period
May 15, 2019: 60-minute period
May 21, 2019: 60-minute period
May 22, 2019: 60-minute period
May 29, 2019: PERMANENT DEADLINE

*Testing periods are subject to change

If there are questions regarding this update requirement, please contact CardPointe Support at 877.828.0720 or cardpointesupport@cardconnect.com.
Posted on Feb 26, 14:16 EST
Gateway Maintenance Update Apr 29, 06:00-07:00 EDT
Scheduled - On Monday, April 29th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Apr 25, 19:55 EDT
Past Incidents
Apr 25, 2019
Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 EDT
Scheduled - On Thursday, April 25, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Apr 24, 14:31 EDT
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 EDT
Scheduled - On Thursday, April 25th from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 23, 11:48 EDT
Apr 24, 2019
Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 EDT
Scheduled - On Wednesday, April 24th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 23, 11:44 EDT
Apr 23, 2019
Resolved - If there are any questions about the updated batch time, please contact CardPointe support at 877.828.0720.
Apr 23, 09:51 EDT
Monitoring - In an effort to improve the performance of our systems and service to our businesses, please be advised that we have updated the batch close time for merchants processing on the First Data RapidConnect platform to 9:30 p.m. ET (previously 9:40 p.m. ET).

PLEASE NOTE:
> If your business manually closes batches, you MUST batch BEFORE 9:30 p.m. ET.
> If your business’s batches are automatically closed, no action is required.

Please keep in mind that only the transactions processed before 9:30 p.m. ET will be included within the day’s batch. Transactions processed after the new 9:30 p.m. ET batch time will be included in the following day’s batch.

If you experience any issues as a result of this change, please contact CardPointe Support at 877.828.0720.
Apr 19, 09:49 EDT
Apr 22, 2019
Resolved - This incident has been resolved. At this time, merchants can expect to see transactions report normally within CardPointe.
Apr 22, 17:04 EDT
Investigating - Please be advised that at this time, some merchants may be experiencing reporting delays of up to several minutes within CardPointe. PLEASE NOTE: This is isolated to reporting only, please do not attempt to re-run transactions if you do not see them appear in CardPointe.

We are currently investigating this issue and will provide updates as they become available.
Apr 22, 11:48 EDT
Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 18, 2019
Resolved - This incident has been resolved.
Apr 18, 09:43 EDT
Identified - Please be advised, some businesses may experience a funding delay for batches settled on Tuesday, 4/16. Please note, this issue has no impact on the ability to process transactions.
Apr 17, 10:27 EDT
Resolved - This incident has been resolved.
Apr 18, 09:43 EDT
Identified - Please be advised, some businesses may experience a funding delay for batches settled on Tuesday, 4/16. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Apr 17, 11:27 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - This incident has been resolved.
Apr 13, 09:43 EDT
Update - Please be advised, some businesses may experience a funding delay for batches settled on Thursday, 4/11. We are currently investigating this issue. Please note, this issue has no impact on the ability to process transactions.
Apr 12, 09:56 EDT
Update - We are continuing to investigate this issue.
Apr 12, 09:51 EDT
Investigating - Please be advised, some businesses may experience a funding delay for batches settled on Thursday, 4/11. We are currently investigating this issue. Please note, this issue has no impact on the ability to process transactions.
Apr 12, 09:44 EDT
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 11:00 EDT
Scheduled - Scheduled - On Thursday and Friday From 5:00 a.m. to 4:00 p.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 9, 11:00 EDT
Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 EDT
Scheduled - On April 11th from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 10, 14:56 EDT