Scheduled - On Thursday, June 21, we will be making updates to the CardConnect Gateway UAT environment from 10:00 a.m. to 12:00 p.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.
Jun 19, 10:17 EDT

Scheduled - On Thursday, June 21, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.
Jun 19, 17:22 EDT

Scheduled - On Wednesday, June 20, we will be making updates to the CardConnect Gateway UAT environment from 10:00 a.m. to 12:00 p.m. ET. There is no anticipated impact to our live production environment, but if you experience any issues please follow your standard support procedures.
Jun 19, 10:16 EDT

Scheduled - On Monday, June 18 from 7:00 a.m. to 7:30 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Jun 13, 17:36 EDT

Scheduled - On Monday, June 18 at 9:00 a.m. ET, CardConnect will be updating its security protocol to TLS 1.2. After this update, we will no longer support communications made with the TLS 1.0 and TLS 1.1 protocols.

IMPORTANT: If you have not updated your security protocol to TLS 1.2, you may be impacted. For more information please copy and paste the following link into your browser: https://support.cardconnect.com/security-resources/tls-1-2-upgrade

If you require assistance re: this update or run into any issues, please call our support teams at 877.828.0720.
Jun 13, 15:08 EDT

Scheduled - On Thursday, 6/14 beginning at 3:00 a.m. ET, updates will be made to First Data's Gateway. This update may result in an approximate three-minute outage after which, connectivity should be restored. If you experience any issues during this update, please follow your standard support procedures.
May 30, 16:27 EDT

Scheduled - On Friday, June 15 beginning at 6:00 a.m. ET, CardConnect will be updating its SSL certificate.

IMPORTANT: If you are using the CardPointe Terminal and have not made the 'PrinPay' update, you are required to follow the below instructions for updating your terminal. Failure to make this update before Friday, June 15 at 6:00 a.m. will result in service disruptions. If you have already made the update, there is no anticipated impact to customers or transactions.

1. Settle your terminal for transactions accepted since your last batch settlement
2. Press [6] to make sure you’ve batched out your transactions for the day
3. Press [.,#*]
4. Press [4] for Maintenance
5. Press [1] for Download
6. Press [2] to begin the download
7. Your terminal will automatically reboot and possibly print the status of the update
8. When complete, your terminal will return to the CardPointe screen saver

For assistance with this update, please call CardConnect at 877.828.0720.

You can also find more information by copying and pasting this link into your browser: https://support.cardconnect.com/cardconnect-security-update
Jun 13, 12:23 EDT

Scheduled - On Wednesday, 6/13 beginning at 3:00 a.m. ET, updates will be made to First Data's Gateway. This update may result in an approximate three-minute outage after which, connectivity should be restored. If you experience any issues during this update, please follow your standard support procedures.
May 30, 16:23 EDT