All Systems Operational
CardPointe Gateway Operational
CardPointe UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EDT
Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT
Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 05:00 EDT
Scheduled - Scheduled - On Saturday October 12th From 5:00 a.m. to 9:00 a.m. ET, we will be performing infrastructure maintenance. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 11, 10:29 EDT
Oct 11, 2019
Resolved - Please be advised, some merchants processing on FirstData Omaha may experience a
funding delay for batches settled on 10/10. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Oct 11, 10:51 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:01 EDT
Scheduled - Scheduled - Starting on 10/7/19 through 10/10/19, daily from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 7, 10:38 EDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This incident has been resolved.
Oct 4, 09:10 EDT
Investigating - We are currently investigating an issue causing marathongateway.net to be inaccessible.
Oct 3, 10:56 EDT
Oct 2, 2019
Completed - The scheduled maintenance has been completed.
Oct 2, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:00 EDT
Scheduled - On Wednesday, October 2nd, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 1, 16:10 EDT
Oct 1, 2019
Resolved - Please be advised, some merchants processing on the RapidConnect and North may experience a
funding delay for batches settled on 9/30. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Oct 1, 08:50 EDT
Sep 30, 2019
Completed - The scheduled maintenance has been completed.
Sep 30, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 EDT
Scheduled - On Monday, September 30, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Sep 27, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Sep 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 EDT
Scheduled - Scheduled - Starting on 9/30/19 through 10/3/19, daily from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 26, 11:49 EDT