CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

CoPilot Operational

Platform Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

CardConnect Gateway (Service Types) Operational

Gateway Service A1 Operational

Gateway Service B1 Operational

Gateway Service C1 Operational

Gateway Service D1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Production Gateway Maintenance Update Sep 19, 13:30-15:30 EDT

At this time, CardConnect is conducting unscheduled maintenance to the production environment of the Gateway. There is no expected impact to merchants. If you do experience an issue during this maintenance period, please follow your standard support and escalation procedures. We will provide an update when maintenance has concluded.
Posted on Sep 19, 13:23 EDT

Past Incidents

Sep 24, 2017

No incidents reported today.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

TSYS Funding Delay

Resolved - At this time, the issue of funding delays for some merchants on the TSYS platform has been resolved. Impacted merchants can expect to see funds deposited normally tomorrow, Sept. 20.
Sep 19, 14:35 EDT

Update - In follow-up to yesterday’s notification that a group of merchants on the TSYS platform experienced a delay in funding, we have been informed that this group has experienced an additional delay for transactions processed on Monday, Sept. 18. We are currently working with TSYS to resolve this issue and will provide additional information as it becomes available.
Sep 19, 10:50 EDT

Investigating - A group of merchants may be experiencing a funding delay on the TSYS platform, for transactions that were processed on Sunday, 9/17. This issue is currently being investigated and we will provide updates as soon as they are available.
Sep 18, 14:17 EDT

Sep 18, 2017

Secure Exchange Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 18, 14:04 EDT

Scheduled - On Monday, September 18 from 7:00 a.m. to 8:00 a.m. ET, we will be making updates to our Secure Exchange production environment. If you are using this service, we highly recommend that you pause sending any files to CardConnect until these updates have been made. We will provide a notification when this maintenance period has ended. In the meantime, if you experience an impact during this timeframe, please follow your standard escalation procedures.
Sep 14, 12:11 EDT

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 14, 13:56 EDT

Scheduled - On Wednesday, September 13 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. This maintenance window will not have an impact on customers or transactions. If you do experience an impact during this timeframe, please clear cache or restart your machines.
Sep 12, 09:16 EDT

Sep 13, 2017

No incidents reported.

Sep 12, 2017

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 12, 09:09 EDT

Scheduled - On Tuesday, September 12 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Sep 11, 13:44 EDT

Sep 11, 2017

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 11, 11:07 EDT

Scheduled - On Monday, September 11 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Sep 6, 10:35 EDT

Sep 10, 2017

No incidents reported.

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