CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bolt P2PE Maintenance Update Jul 18, 06:00-08:00 EDT

On Thursday July 18th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals may disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Posted on Jul 15, 12:23 EDT

Bolt P2PE Maintenance Update Jul 18, 06:00-08:00 EDT

Past Incidents

Jul 18, 2019

No incidents reported today.

Jul 17, 2019

UAT (Non-Production) Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:00 EDT

Scheduled - On Wednesday July 17th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 16, 11:44 EDT

Jul 16, 2019

UAT (Non-Production) Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 EDT

Scheduled - On Tuesday, July 16th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 15, 12:20 EDT

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT

Scheduled - Scheduled - On Tuesday, July 16th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 12, 18:08 EDT

Jul 15, 2019

CardPointe Login Errors

Resolved - This incident has been resolved. If you are still experiencing issues within CardPointe, please return to the homepage (cardpointe.com) rather than refreshing your current page.
Jul 15, 15:20 EDT

Investigating - At this time, some users may be receiving errors when attempting to log into CardPointe accounts (e.g. 403-Forbidden Error, Status 400, etc). We are currently working to fix this issue and will provide updates as they become available.
Jul 15, 15:09 EDT

CoPilot Login Errors

Resolved - This incident has been resolved. If you are still experiencing issues within CoPilot, please return to the homepage (copilot.cardconnect.com) rather than refreshing your current page.
Jul 15, 15:19 EDT

Investigating - At this time, some users may be receiving errors when attempting to log into CoPilot accounts (e.g. 403-Forbidden Error, Status 400, etc). We are currently working to fix this issue and will provide updates as they become available.
Jul 15, 15:10 EDT

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Jul 15, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT

Scheduled - On Monday, July 15, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jul 12, 18:12 EDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

UAT (Non-Production) Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 12, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:01 EDT

Scheduled - On Friday, July 12th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 11, 14:00 EDT

Jul 11, 2019

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT

Scheduled - On Thursday, July 11th From 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 9, 11:18 EDT

Jul 10, 2019

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 EDT

Scheduled - Scheduled - On Wednesday, July 10th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 8, 17:15 EDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

IP migration of secondary DNS server

Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 EDT

Scheduled - Please be advised that CardConnect is in the process of migrating its hosted applications and services, During this window, we will migrate our secondary DNS server to our new IP space. No impact to our service is expected.
Jul 5, 11:38 EDT

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Subscribe to Incident

Subscribe to Incident