Identified - We have identified and are investigating service disruptions that may cause timeouts on transactions. We will provide detailed updates as they become available.
Mar 27, 10:22 EDT
CardConnect Gateway Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CoPilot Operational
Platform Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Oracle EBS Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardConnect has scheduled maintenance to our CardPointe and CoPilot UAT environments on Tuesday, March 28 from 8–10 a.m. ET. This maintenance window will not impact our live production environment in any form.

If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your predefined escalation channels.
Posted on Mar 23, 10:04 EDT
Past Incidents
Mar 28, 2017

No incidents reported today.

Mar 27, 2017
Resolved - This incident has been resolved.
Mar 27, 20:03 EDT
Monitoring - A number of merchants on the TSYS and First Data Omaha platforms experienced a funding delay the evening of Friday, March 24. For those merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 27, 09:37 EDT
Resolved - This incident has been resolved.
Mar 27, 08:29 EDT
Monitoring - A number of merchants on the TSYS and First Data Omaha platforms experienced a funding delay the evening of March 23. For those merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 24, 09:14 EDT
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 09:15 EDT
Scheduled - On Wednesday, March 22, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Mar 22, 17:50 EDT
Resolved - This incident has been resolved.
Mar 24, 09:12 EDT
Monitoring - A number of merchants on the TSYS and First Data Omaha platforms experienced a funding delay the evening of March 22. For those merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 23, 09:21 EDT
Mar 23, 2017
Resolved - This incident has been resolved.
Mar 23, 09:18 EDT
Update - In addition to the previously reported TSYS funding delay, a small group of merchant accounts on the First Data Omaha platform also experienced a funding delay on the evening of March 21. For these merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 22, 16:12 EDT
Monitoring - A small group of merchant accounts on the TSYS platform experienced settlement delays on the evening of March 21. For those merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 22, 12:08 EDT
Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 17:48 EDT
Scheduled - On Wednesday, March 22, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Mar 17, 16:46 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 17:47 EDT
Update - The CardConnect Gateway updates scheduled for March 18 have been moved to Sunday, March 19. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Mar 17, 16:11 EDT
Scheduled - On Saturday, March 18, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Feb 28, 14:18 EDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - This incident has been resolved.
Mar 16, 09:41 EDT
Monitoring - A group of merchant accounts on the TSYS platform experienced settlement delays on the evening of March 14. For those merchants, the issue has been resolved and the funds will be deposited normally after a 24-hour delay.
Mar 15, 10:20 EDT
Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 19:09 EDT
Scheduled - On Wednesday, March 15, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Mar 13, 18:25 EDT
Resolved - This incident has been resolved.
Mar 15, 08:11 EDT
Identified - Please be advised that a small number of merchant accounts on the TSYS platform experienced settlement delays on the evening of March 13. The issue has been resolved and all delayed funds will be received tomorrow, March 15.
Mar 14, 11:15 EDT