CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CardConnect IP Change | CardPointe + CardPointe Gateway Production Testing Feb 26, 15:00 - May 29, 08:00 EDT

Please be advised that CardConnect is in the process of migrating its hosted applications and services, including CardPointe and the CardPointe Gateway to a new IP space. If you have configured a network and/or firewall to whitelist CardConnect IP addresses in order to connect to the platform, you must add the following IP blocks for ingress and egress traffic as soon as possible, in order to avoid service disruption:

Data Center: PHL (Philadelphia, PA)
Old IP Block: 69.164.93.9
New IP Block: 198.62.138.0/24

Data Center: CHI (Chicago, IL)
Old IP Block: 67.217.245.179
New IP Block: 206.201.63.0/24

NOTE: All application and/or firewall configurations should only reference the fully qualified domain name (FQDN) of the CardConnect services (e.g. fts.cardconnect.com, cardpointe.com or copilot.cardconnect.com), versus hard-coding IP addresses. This will mitigate the need to make changes when CardConnect moves services between data center locations.

CARDPOINTE PORTAL UPDATE DEADLINE | March 31, 2019
If you whitelist cardpointe.com IP addresses, they must whitelist the above new IPs in your firewall before the deadline, or you will not be able to access CardPointe.

CARDPOINTE GATEWAY UPDATE DEADLINE | May 29, 2019
If you whitelist the CardPointe Gateway IP address, you must whitelist the above new IPs in your firewall before the deadline or you will experience failed connections to the Gateway.

TESTING PERIODS (CardPointe Gateway Update)
We will conduct various testing periods in the upcoming weeks to ensure impacted groups have completed the IP change. Our testing periods will be held at 2:30 PM ET on the following dates*:

April 30, 2019: 10-minute period
May 1, 2019: 10-minute period
May 7, 2019: 20-minute period
May 8, 2019: 20-minute period
May 14, 2019: 60-minute period
May 15, 2019: 60-minute period
May 21, 2019: 60-minute period
May 22, 2019: 60-minute period
May 29, 2019: PERMANENT DEADLINE

*Testing periods are subject to change

If there are questions regarding this update requirement, please contact CardPointe Support at 877.828.0720 or cardpointesupport@cardconnect.com.
Posted on Feb 26, 14:16 EST

Gateway Maintenance Update Apr 29, 06:00-07:00 EDT

Scheduled - On Monday, April 29th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Apr 25, 19:55 EDT

Past Incidents

Apr 25, 2019

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 EDT

Scheduled - On Thursday, April 25, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Apr 24, 14:31 EDT

Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 EDT

Scheduled - On Thursday, April 25th from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 23, 11:48 EDT

Apr 24, 2019

UAT (Non-Production) Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 EDT

Scheduled - On Wednesday, April 24th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 23, 11:44 EDT

Apr 23, 2019

CardPointe Batch Time Change to 9:30 p.m. ET (New Action Required for Manual Batches)

Resolved - If there are any questions about the updated batch time, please contact CardPointe support at 877.828.0720.
Apr 23, 09:51 EDT

Monitoring - In an effort to improve the performance of our systems and service to our businesses, please be advised that we have updated the batch close time for merchants processing on the First Data RapidConnect platform to 9:30 p.m. ET (previously 9:40 p.m. ET).

PLEASE NOTE:
> If your business manually closes batches, you MUST batch BEFORE 9:30 p.m. ET.
> If your business’s batches are automatically closed, no action is required.

Please keep in mind that only the transactions processed before 9:30 p.m. ET will be included within the day’s batch. Transactions processed after the new 9:30 p.m. ET batch time will be included in the following day’s batch.

If you experience any issues as a result of this change, please contact CardPointe Support at 877.828.0720.
Apr 19, 09:49 EDT

Apr 22, 2019

CardPointe Reporting Delays (No Impact to Transactions)

Resolved - This incident has been resolved. At this time, merchants can expect to see transactions report normally within CardPointe.
Apr 22, 17:04 EDT

Investigating - Please be advised that at this time, some merchants may be experiencing reporting delays of up to several minutes within CardPointe. PLEASE NOTE: This is isolated to reporting only, please do not attempt to re-run transactions if you do not see them appear in CardPointe.

We are currently investigating this issue and will provide updates as they become available.
Apr 22, 11:48 EDT

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 18, 2019

CardPointe Funding Delay (4/16 Batches)

Resolved - This incident has been resolved.
Apr 18, 09:43 EDT

Identified - Please be advised, some businesses may experience a funding delay for batches settled on Tuesday, 4/16. Please note, this issue has no impact on the ability to process transactions.
Apr 17, 10:27 EDT

CardPointe Funding Delay (4/16)

Resolved - This incident has been resolved.
Apr 18, 09:43 EDT

Identified - Please be advised, some businesses may experience a funding delay for batches settled on Tuesday, 4/16. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Apr 17, 11:27 EDT

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

CardPointe Funding Delay (4/11)

Resolved - This incident has been resolved.
Apr 13, 09:43 EDT

Update - Please be advised, some businesses may experience a funding delay for batches settled on Thursday, 4/11. We are currently investigating this issue. Please note, this issue has no impact on the ability to process transactions.
Apr 12, 09:56 EDT

Update - We are continuing to investigate this issue.
Apr 12, 09:51 EDT

Investigating - Please be advised, some businesses may experience a funding delay for batches settled on Thursday, 4/11. We are currently investigating this issue. Please note, this issue has no impact on the ability to process transactions.
Apr 12, 09:44 EDT

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 11:00 EDT

Scheduled - Scheduled - On Thursday and Friday From 5:00 a.m. to 4:00 p.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 9, 11:00 EDT

Apr 11, 2019

Bolt P2PE Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 EDT

Scheduled - On April 11th from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Apr 10, 14:56 EDT

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