CardConnect Status

All Systems Operational

CardConnect Gateway Operational

CardConnect UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Gateway Maintenance Update Nov 15, 06:00-07:00 EST

On Thursday, November 15 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Nov 13, 14:35 EST

Past Incidents

Nov 14, 2018

UAT (Non-Production) Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 EST

Scheduled - On Wednesday, November 14, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 13, 13:23 EST

Secure Exchange Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST

Scheduled - On Wednesday, November 14, we will be making updates to the Secure Exchange environment from 8 a.m. to 9 a.m. ET. There is no anticipated impact transactions. If you experience any issues, please follow your standard support procedures.
Nov 9, 17:23 EST

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

CardPointe Transaction Reporting Failures

Resolved - This incident has been resolved.
Nov 5, 10:20 EST

Investigating - At this time, merchants may be experiencing transaction reporting failures within CardPointe after processing. Please note, this does not have an impact on the processing of transactions; the issue is only isolated to reporting. We are currently investigating this issue and will provide updates as they become available.
Nov 4, 18:30 EST

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

First Data RapidConnect Timeouts

Resolved - This incident has been resolved.
Oct 31, 17:52 EDT

Investigating - At this time, some merchants may be experiencing timeout responses when attempting to process transactions. We are currently investigating this issue and will provide updates as they become available.
Oct 31, 17:29 EDT

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