All Systems Operational
CardConnect Gateway   Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
CoPilot   Operational
Platform Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
CardConnect Gateway (Service Types) Operational
Gateway Service A1   Operational
Gateway Service B1   Operational
Gateway Service C1   Operational
Gateway Service D1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017
Completed - The scheduled maintenance has been completed.
Nov 20, 11:06 EST
Scheduled - On Monday, November 20 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support procedures.
Nov 17, 14:54 EST
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 14:52 EST
Scheduled - We are making unscheduled updates to the Bolt P2PE production environment that will be complete on Friday, Nov. 17 at 7 a.m. ET.
IMPORTANT NOTE: This update will cause Bolt terminals to disconnect automatically and then reconnect with the service. If you experience any issues as a result, please follow your standard support procedures.
Nov 16, 17:42 EST
Nov 16, 2017
Completed - The scheduled maintenance has been completed.
Nov 16, 09:26 EST
Scheduled - On Wednesday, November 15 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 13, 15:23 EST
Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - The issue has been resolved.
Nov 14, 14:34 EST
Investigating - A group of merchants may be experiencing declines on the CardConnect Gateway. This issue is currently being investigated; we will provide updates as soon as they are available.
Nov 14, 14:01 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 10:19 EST
Scheduled - On Tuesday, November 14 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support and escalation procedures.
Nov 13, 13:54 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 10:19 EST
Scheduled - On Tuesday, November 14 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 13, 09:39 EST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 11:06 EST
Scheduled - On Friday, November 10 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. This maintenance window will not impact our live production environment. If you experience an issue, please follow your standard support and escalation procedures.
Nov 9, 16:12 EST
Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 16:10 EST
Scheduled - We are making unscheduled updates to the Bolt P2PE production environment that will be complete on Friday, Nov. 3 at 8 a.m. ET. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Nov 2, 17:16 EDT
Completed - The scheduled maintenance has been completed.
Nov 9, 16:10 EST
Scheduled - We are currently making unscheduled updates to Bolt UAT (Thursday, Nov. 2). This maintenance window should not impact our live production environment.

If you experience an impact during this timeframe, please follow your standard escalation procedures.
Nov 2, 16:45 EDT