All Systems Operational
CardPointe Gateway Operational
CardPointe UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EDT
Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT
Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019
Resolved - This incident has been resolved.
Sep 17, 18:47 EDT
Monitoring - Please be advised, some merchants may notice reporting delays within CardPointe.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
Sep 17, 18:24 EDT
Resolved - This incident has been resolved.
Sep 17, 15:57 EDT
Identified - Please be advised, some merchants may notice reporting delays within CardPointe. Note:
This is isolated to reporting only. Please do not attempt to re-run transactions if you do
not see them appear in CardPointe. We are currently working to resolve this issue.
Sep 17, 10:53 EDT
Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 EDT
Scheduled - On Monday, September 16, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Sep 13, 13:27 EDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 12:13 EDT
Scheduled - For those who may be impacted by Hurricane Dorian, and unable to use the CardPointe Terminal due to power outages, please see the below alternatives for processing transactions on a mobile device:

1) CardPointe Mobile App (and Device): the free mobile app can be downloaded from the Apple App and Google Play stores. From the app you can process transactions using the Register feature.

2) CardPointe Virtual Terminal: from a tablet or mobile device, you can process transactions with the Virtual Terminal by logging into your account at cardpointe.com.

For any transactions that require voice authorization, please call 877.828.0720.
Aug 30, 11:42 EDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019
Resolved - This incident has been resolved at of 11:00 a.m. ET.
Sep 4, 11:00 EDT
Investigating - At this time, some CardPointe users may be impacted by email notification deliverability issues. We are currently investigating this issue. Please note this does not impact the ability to process transactions.
Sep 4, 10:47 EDT
Resolved - This incident has been resolved at of 11:00 a.m. ET.
Sep 4, 11:00 EDT
Investigating - At this time, some CoPilot users may be impacted by email notification deliverability issues. We are currently investigating this issue.
Sep 4, 10:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:00 EDT
Scheduled - Scheduled - On Wednesday September 4th from 5:00 a.m. to 7:00 a.m. EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 30, 15:25 EDT