All Systems Operational
CardConnect Gateway Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
Bolt P2PE Operational
CoPilot Operational
Platform Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Oracle EBS Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardConnect has scheduled maintenance to our UAT environment for Tuesday, July 25. This maintenance window will not impact our live production environment in any form. If you are using our testing environment (referred to as UAT) and experience an impact during this timeframe, please follow your standard escalation protocol.
Posted on Jul 21, 11:59 EDT
Past Incidents
Jul 23, 2017

No incidents reported today.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017
Completed - The scheduled maintenance has been completed.
Jul 16, 18:08 EDT
Scheduled - Please be advised that there will be a brief scheduled outage for CardPointe and CoPilot on Sunday, July 16 from 5-6 pm ET.

During this time, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 16, 12:01 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 18:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT
Scheduled - Maintenance #2 of 3: Scheduled CardPointe and CoPilot Outage [July 16, 5am - 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 18:05 EDT
Scheduled - Maintenance #3: Scheduled Maintenance Window [July 15, 5am – July 16. 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:16 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 18:03 EDT
Scheduled - On Wednesday, July 12 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 7, 17:18 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 11:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 EDT
Scheduled - Maintenance #1 of 3: Scheduled CardPointe and CoPilot Outage [July 15, 5am - 6am ET]

Please be advised that there are scheduled outages for CardPointe and CoPilot on Saturday, July 15 (5am – 6am ET) and Sunday, July 16 (5am – 6am ET).

During these times, you will not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. Additionally, funding data received on Saturday, July 15 will be unavailable until Sunday, July 16 at 6am ET, and both the CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe and Bolt terminals), and the CardPointe Hosted Payment Page (HPP).
Jul 3, 13:11 EDT
Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017
Completed - The scheduled maintenance has been completed.
Jul 10, 08:57 EDT
Scheduled - On Monday, July 10 from 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 6, 13:47 EDT
Jul 9, 2017

No incidents reported.