All Systems Operational
CardConnect Gateway   Operational
CardConnection UAT Gateway (Testing)   ? Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
Bolt P2PE UAT (Testing)   Operational
CoPilot   Operational
Processors Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway Network Maintenance Update Sep 23, 06:00-09:00 EDT
On Sunday, Sept. 23 from 6:00 a.m. to 9:00 a.m. ET, we will be making updates to our gateway network. During this maintenance, there may be temporary periods of slowness and potential disconnects. If you experience major issues, please follow your standard support procedures.
Posted on Sep 10, 12:41 EDT
SecureExchange Maintenance Update Sep 24, 07:00-08:00 EDT
On Monday, September 24, we will be making updates to the SecureExchange environment from 7 a.m. to 8 a.m. ET. There is no anticipated impact transactions. If you experience any issues, please follow your standard support procedures.
Posted on Sep 20, 17:22 EDT
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 EDT
Scheduled - Scheduled - On (Thursday, September 20th) From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 14, 17:18 EDT
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 EDT
Scheduled - On Wednesday, September 19 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to CardSecure, deploying a release to our UAT environments. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://form.jotform.com/81775776927174
Sep 18, 13:00 EDT
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled - Scheduled - On (Tuesday, September 18th) From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 14, 17:16 EDT
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.