All Systems Operational
CardConnect Gateway   Operational
CardConnect UAT Gateway (Testing)   ? Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
Bolt P2PE UAT (Testing)   Operational
CoPilot   Operational
Processors Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway Maintenance Update Nov 15, 06:00-07:00 EST
On Thursday, November 15 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Nov 13, 14:35 EST
Past Incidents
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 EST
Scheduled - On Wednesday, November 14, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 13, 13:23 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST
Scheduled - On Wednesday, November 14, we will be making updates to the Secure Exchange environment from 8 a.m. to 9 a.m. ET. There is no anticipated impact transactions. If you experience any issues, please follow your standard support procedures.
Nov 9, 17:23 EST
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - This incident has been resolved.
Nov 5, 10:20 EST
Investigating - At this time, merchants may be experiencing transaction reporting failures within CardPointe after processing. Please note, this does not have an impact on the processing of transactions; the issue is only isolated to reporting. We are currently investigating this issue and will provide updates as they become available.
Nov 4, 18:30 EST
Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018
Resolved - This incident has been resolved.
Oct 31, 17:52 EDT
Investigating - At this time, some merchants may be experiencing timeout responses when attempting to process transactions. We are currently investigating this issue and will provide updates as they become available.
Oct 31, 17:29 EDT