All Systems Operational
CardConnect Gateway Operational
CardConnect UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt P2PE Maintenance Update Jul 18, 06:00-08:00 EDT
On Thursday July 18th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals may disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Posted on Jul 15, 12:23 EDT
Bolt P2PE Maintenance Update Jul 18, 06:00-08:00 EDT
On Thursday July 18th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. During this maintenance period, Bolt terminals may disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Posted on Jul 16, 11:45 EDT
Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 17, 2019
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:00 EDT
Scheduled - On Wednesday July 17th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 16, 11:44 EDT
Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 EDT
Scheduled - On Tuesday, July 16th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 15, 12:20 EDT
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT
Scheduled - Scheduled - On Tuesday, July 16th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 12, 18:08 EDT
Jul 15, 2019
Resolved - This incident has been resolved. If you are still experiencing issues within CardPointe, please return to the homepage (cardpointe.com) rather than refreshing your current page.
Jul 15, 15:20 EDT
Investigating - At this time, some users may be receiving errors when attempting to log into CardPointe accounts (e.g. 403-Forbidden Error, Status 400, etc). We are currently working to fix this issue and will provide updates as they become available.
Jul 15, 15:09 EDT
Resolved - This incident has been resolved. If you are still experiencing issues within CoPilot, please return to the homepage (copilot.cardconnect.com) rather than refreshing your current page.
Jul 15, 15:19 EDT
Investigating - At this time, some users may be receiving errors when attempting to log into CoPilot accounts (e.g. 403-Forbidden Error, Status 400, etc). We are currently working to fix this issue and will provide updates as they become available.
Jul 15, 15:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT
Scheduled - On Monday, July 15, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jul 12, 18:12 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:01 EDT
Scheduled - On Friday, July 12th 2019, beginning at 9:00 a.m. ET, we will be making updates to the Bolt P2PE UAT (Non-Production) environment. During this maintenance period, Bolt terminals will disconnect and automatically reconnect, which may take up to two minutes. If you experience any serious issues, please follow your standard support procedures.
Jul 11, 14:00 EDT
Jul 11, 2019
Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - On Thursday, July 11th From 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 9, 11:18 EDT
Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 EDT
Scheduled - Scheduled - On Wednesday, July 10th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 8, 17:15 EDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 EDT
Scheduled - Please be advised that CardConnect is in the process of migrating its hosted applications and services, During this window, we will migrate our secondary DNS server to our new IP space. No impact to our service is expected.
Jul 5, 11:38 EDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.