Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 12:20 EST
Investigating - Merchants may see duplicated reporting items for batches and transactions submitted for funding on December 5th.

Items showing as rejected are resulting from a reporting error. These Impacted items will show a duplicated, rejected sale (that has not been funded) alongside a successfully funded item. These entries are currently being updated to reflect correctly.

However, refunds, and some sales, may have funded multiple times, and processed to cardholders. These items will need to be reviewed via Client Line alongside a Merchant Solutions representative. We are working to identify and correct these transactions.

As soon as additional information is available, it will be posted imminently.
Dec 7, 14:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 12:19 EST
Investigating - Merchants may see duplicated reporting items for batches and transactions submitted for funding on December 5th.

Items showing as rejected are resulting from a reporting error. These Impacted items will show a duplicated, rejected sale (that has not been funded) alongside a successfully funded item. These entries are currently being updated to reflect correctly.

However, refunds, and some sales, may have funded multiple times, and processed to cardholders. These items will need to be reviewed via Client Line alongside a Merchant Solutions representative. We are working to identify and correct these transactions.

As soon as additional information is available, it will be posted imminently.
Dec 7, 14:42 EST
CardConnect Gateway   Operational
CardConnect UAT Gateway (Testing)   ? Operational
CardPointe Desktop   Operational
CardPointe Mobile   Operational
CardPointe Terminal   Operational
CardPointe Hosted Payment Page (HPP)   Operational
Bolt P2PE   Operational
Bolt P2PE UAT (Testing)   Operational
CoPilot   Operational
Processors Operational
American Express   Operational
Chase Paymentech Salem   Operational
Chase Paymentech Tampa   Operational
DPS   Operational
Elavon   Operational
First Data Nashville   Operational
First Data North   Operational
First Data Omaha   Operational
First Data RapidConnect   Operational
First Data South   Operational
Moneris   Operational
PayPal   Operational
ProfitStars   Operational
SVS   Operational
TSYS   Operational
Vantiv   Operational
Credorax   Operational
Secure Exchange / SFTP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 09:40 EST
Investigating - At this time, some merchants may notice reporting delays within CardPointe, of up to 20-30 minutes. PLEASE NOTE: This is isolated to reporting only, please do not attempt to re-run transactions if you do not see them appear in CardPointe. We are working to resolve this issue and will provide updates when available.
Dec 10, 11:33 EST
Resolved - This incident has been resolved.
Dec 11, 09:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 10:22 EST
Investigating - At this time, CardPointe is experiencing a system outage. This includes CardPointe Mobile. We are working to quickly resolve the issue and will provide updates when they become available.
Dec 10, 10:20 EST
Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:01 EST
Scheduled - On Monday, December 10, beginning at 11:00 p.m. ET, we will be conducting maintenance on CoPilot, which will also impact the CoPilot API and CardPointe Digital Application (for electronic signature). When users visit copilot.cardconnect.com, they will see a maintenance page during this scheduled period. This update will seek to resolve the recent connectivity issues that have occurred and will improve the overall experience for all users.
Dec 10, 20:19 EST
Completed - The scheduled maintenance has been completed.
Dec 11, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:01 EST
Scheduled - On Monday, December 10, beginning at 11:00 p.m. ET, we will be conducting maintenance on CardPointe, which will impact both the desktop and mobile application. When users visit cardpointe.com or login into the mobile app, they will see a maintenance page during this scheduled period. This update will seek to resolve the recent connectivity issues that have occurred and will improve the overall experience for all users.
Dec 10, 20:18 EST
Dec 10, 2018
Resolved - This incident has been resolved.
Dec 10, 09:57 EST
Investigating - At this time, CardPointe is experiencing a system outage. This includes CardPointe Mobile. We are working to quickly resolve the issue and will provide updates when they become available.
Dec 10, 09:46 EST
Resolved - This incident has been resolved.
Dec 10, 09:57 EST
Investigating - At this time, CoPilot is experiencing a system outage, which includes the CoPilot API. We are working to quickly resolve the issue and will provide updates as they become available.
Dec 10, 09:45 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - This incident has been resolved.
Dec 7, 18:28 EST
Update - At this time, CoPilot is experiencing a system outage, which includes the CoPilot API. We are working to quickly resolve the issue and will provide updates as they become available.
Dec 7, 17:25 EST
Investigating - At this time, CoPilot users may be experiencing intermittent slowness and page load failures. We are currently investigating this issue and will provide updates as they become available.
Dec 7, 14:38 EST
Resolved - This incident has been resolved.
Dec 7, 18:27 EST
Update - At this time, CardPointe is experiencing a system outage. We are working to quickly resolve the issue and will provide updates when they become available.
Dec 7, 17:28 EST
Investigating - At this time, some merchants may be experiencing intermittent slowness and page load failures when using CardPointe. We are currently investigating this issue and will provide updates as they become available.
Dec 7, 14:37 EST
Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 EST
Scheduled - On Wednesday, December 5 from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Dec 3, 15:52 EST
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 EST
Scheduled - On Tuesday, December 4, we will be making updates to the CardConnect Gateway UAT environment from 9:00 a.m. to 11:00 a.m. ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Dec 3, 14:13 EST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.