CardPointe Merchant Application Timeouts

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Oct 15, 2018 - 12:00 EDT

Investigating

At this time, some merchants may be experiencing timeouts during the CardPointe registration process, when attempting to complete the merchant application. If a merchant experiences this issue, please retract the application and then resend. We are actively working to resolve this error and will continue to provide updates as they become available.

Posted Oct 10, 2018 - 13:53 EDT

This incident affected: CoPilot.