CardPointe Transaction Reporting Failures

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Nov 05, 2018 - 10:20 EST

Investigating

At this time, merchants may be experiencing transaction reporting failures within CardPointe after processing. Please note, this does not have an impact on the processing of transactions; the issue is only isolated to reporting. We are currently investigating this issue and will provide updates as they become available.

Posted Nov 04, 2018 - 18:30 EST

This incident affected: CardPointe Desktop, CardPointe Hosted Payment Page (HPP), CardPointe Mobile, and CardPointe Retail Terminal.