CardPointe Virtual Terminal Increase in Declines

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Jul 26, 2024 - 16:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2024 - 08:53 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 25, 2024 - 09:45 EDT

Investigating

We are investigating an increase in declines through the CardPointe Virtual Terminal which may be impacting your
business. We are currently working to resolve this issue.

Posted Jul 24, 2024 - 17:33 EDT

This incident affected: CardPointe Desktop.