CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe Integrated Payments Operational

CardPointe Integrated Terminal Operational

CardPointe Integrated Terminal (Clover) Operational

CardPointe Mobile SDKs Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

CardPointe Integrated Terminal UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

iFrame Tokenizer Operational

CardPointe + Micros Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

BluePay Gateway and Fiserv ACH Data Center Migration Oct 24, 2022 23:00 - Oct 25, 2022 01:00 EDT

On Monday, 10/24/2022, from 11:00 PM to 01:00 AM Eastern, we will be migrating the BluePay gateway and Fiserv ACH services to a new data center. There may be intermittent outages during the migration. No changes to merchant applications will be necessary. The IP address of the BluePay gateway will remain the same.
Posted on Sep 29, 2022 - 11:04 EDT

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

CardPointe Integrated Terminal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 EDT

Scheduled - Scheduled - On Thursday, September 29th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Sep 7, 10:21 EDT

Sep 28, 2022

CardPointe Integrated Terminal (Clover) Maintenance Update

Postmortem - Read details
Sep 29, 16:13 EDT

Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:01 EDT

Scheduled - Scheduled - On Wednesday, September 28th, 2022, at approximately 10:00PM EDT, we will be making updates to the CardPointe Integrated Terminal application for Clover terminals. Terminals will automatically download and install this update during the nightly reboot or a manual reboot of the device. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

See our Developer Center for information on this update: https://developer.cardpointe.com/guides/terminal-clover#whats-new
Sep 28, 15:16 EDT

CardPointe / CoPilot Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 EDT

Scheduled - On Wednesday, 9/28, from 9:00 PM to 11:00 PM Eastern, we will be performing maintenance on the CardPointe and CoPilot applications. We do not anticipate any customer impact from this activity.
Sep 27, 17:29 EDT

CardPointe Integrated Terminal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 EDT

Scheduled - Scheduled - On Wednesday, September 28th,from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 7, 10:19 EDT

Sep 27, 2022

CardPointe Integrated Terminal (Clover) Maintenance Update

Postmortem - Read details
Sep 27, 10:24 EDT

Completed - The scheduled maintenance has been postponed.
Sep 27, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 EDT

Scheduled - Scheduled - On Tuesday, September 27th, 2022, at approximately 9:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal application for Clover terminals. Terminals will automatically download and install this update during the nightly reboot or a manual reboot of the device. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/guides/terminal-clover#whats-new
Sep 26, 14:55 EDT

Sep 26, 2022

ProfitStars Authorization Timeouts

Resolved - This incident has been resolved.
Sep 26, 17:05 EDT

Investigating - The CardConnect Gateway is currently experiencing timeouts during transaction authorization to ProfitStars. We are currently investigating the the issue.
Sep 26, 16:23 EDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

CardPointe Integrated Terminal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 EDT

Scheduled - Scheduled - On (Thursday, September 22nd) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 19, 14:35 EDT

Sep 21, 2022

CardPointe Integrated Terminal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT

Scheduled - Scheduled - On (Wednesday, September 21st) from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 19, 14:33 EDT

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

CoPilot/CardPointe Latency Issues

Resolved - This incident has been resolved.
Sep 16, 09:46 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:41 EDT

Update - We are continuing to investigate this issue.
Sep 15, 13:14 EDT

Update - We are continuing to investigate this issue.
Sep 15, 12:07 EDT

Investigating - We are currently investigating this issue.
Sep 15, 11:53 EDT

Update - We are continuing to monitor for any further issues.
Sep 15, 11:35 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 11:32 EDT

Investigating - Users may experience extended load times and rendering issues while using CoPilot and CardPointe Applications. We are currently investigating the issue.
Sep 15, 10:56 EDT

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 EDT

Scheduled - Scheduled - On Friday, September 16th, from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 15, 07:37 EDT