CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UAT (Non-Production) Maintenance Release Jul 14, 09:00-11:00 EDT

On Tuesday, July 14th from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Posted on Jul 13, 12:35 EDT

Gateway Maintenance Update Jul 15, 06:00-08:00 EDT

Scheduled - On July 15th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Posted on Jul 13, 12:51 EDT

Past Incidents

Jul 14, 2020

No incidents reported today.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

CoPilot Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 EDT

Scheduled - On Thursday, July 9th, from 6:00 p.m. to 8:00 p.m. ET, we will be making updates to the CoPilot & the CardPointe Digital Application services. We do not anticipate any customer impact from this maintenance.
Jul 8, 16:03 EDT

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:01 EDT

Scheduled - Scheduled - On Thursday, July 9th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 1, 12:00 EDT

Jul 8, 2020

Production Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:01 EDT

Scheduled - On Wednesday, July 8th, from 8:00 a.m. to 10:00 a.m. ET, we will be making updates to the CardConnect Production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 6, 13:51 EDT

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:02 EDT

Scheduled - Scheduled - On Wednesday, July 8th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 1, 11:59 EDT

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 EDT

Scheduled - Scheduled - On (Wednesday, July 1st) From 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 30, 05:50 EDT

Jun 30, 2020

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 EDT

Scheduled - Scheduled - On (Tuesday, June 30th) From 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 23, 13:43 EDT