All Systems Operational
Uptime over the past 90 days. View historical uptime.
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
Bolt Mobile SDK Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
iFrame Tokenizer Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2022
Gateway Maintenance Update
Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 EST
Scheduled - Scheduled - On Saturday, January 22nd From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jan 20, 16:37 EST
Jan 21, 2022

No incidents reported.

Jan 20, 2022
Bolt Virtual Terminal Connection Issues
Resolved - This incident has been resolved.
Jan 20, 15:55 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 11:32 EST
Investigating - Merchants using the CardPointe Virtual Terminal to process Bolt transactions may experience connection issues and the inability to process transactions. We are currently investigating the issue.

Software integrations should function as normal, however if issues are experienced, please contact support.
Jan 20, 10:17 EST
UAT (Non-Production) Maintenance Release
Completed - The scheduled maintenance has been completed.
Jan 20, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 EST
Scheduled - On Thursday, January 20, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 19, 14:47 EST
Jan 19, 2022
CardPointe and CoPilot Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 EST
Scheduled - On Wednesday, January 19th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CardPointe and CoPilot applications. We do not anticipate any customer impact from this maintenance.
Jan 18, 13:47 EST
Jan 18, 2022
Missing Funding Data In CardPointe
Resolved - This incident has been resolved.
Jan 18, 18:42 EST
Investigating - Merchants may experience missing funding data within the 'Funding' tab in CardPointe, beginning on 1/13. We are currently investigating this issue.

Funding for merchant sales has occurred, we believe this to be a reporting issue only. Please inquire with your funding institution to confirm deposits.
Jan 18, 09:24 EST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
SSL update for CardConnect.com domain in Production
Completed - The scheduled maintenance has been completed.
Jan 13, 09:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:00 EST
Scheduled - On Thursday January 13 from 9:00 AM to 10:00 AM ET, we will be updating the cardconnect.com SSL certificate in the Production environment. There is no anticipated impact for most customer implementations. Customers using SAP or Oracle EBS should take steps outlined at: https://support.cardpointe.com/security-resources/ssl-certificate
If you experience any issues, please follow your standard support and escalation procedures.
Jan 6, 13:00 EST
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
UAT (non-production) SSL Certificate (CardConnect.com) Update
Completed - The scheduled maintenance has been completed.
Jan 10, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 12:00 EST
Scheduled - On Monday January 10 from 12:00 PM to 1:00 PM ET, we will be updating the cardconnect.com SSL certificate in the UAT Gateway environment. There is no anticipated impact for most customer implementations. Customers using SAP or Oracle EBS should take steps outlined at: https://support.cardpointe.com/security-resources/ssl-certificate
If you experience any issues, please follow your standard support and escalation procedures.
Jan 6, 12:55 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

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