In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 2024 - 12:00 EDT
Scheduled - On Tuesday, July 16th, 2024 at approximately 12:00 PM EDT, we will be deploying an update to the CoPilot UAT environment.

If you experience an issue, please follow your standard support and escalation procedures.

Jul 16, 2024 12:00 - Jul 18, 2024 12:00 EDT
Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 10, 2024 - 12:43 EDT
Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 09, 2024 - 12:15 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Device ID errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 08, 2024 - 10:09 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Device ID errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 03, 2024 - 13:01 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Invalid batch sequence errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 12:43 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 09:55 EDT
Update - Duplicated settlement reversals for all ACH transactions have been submitted.

North and Omaha duplicated settlement reversals have also been submitted.

We are continuing work through recovery efforts including correcting transaction records.

A full impact list will be provided to account managers to be provided upon request in the coming days.

We will continue to provide updates as they become available.

Jul 01, 2024 - 13:57 EDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jul 01, 2024 - 11:32 EDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jun 27, 2024 - 11:02 EDT
Update - Double settled Fiserv ACH Third Party Sender transactions have been reversed. We continue to work on reversals for Fiserv ACH Direct to Bank and credit card transactions.

We will continue to provide updates as they become available.

Jun 26, 2024 - 10:12 EDT
Update - Duplicate settlements on the BluePay Gateway are currently in the process of being reversed. This may take up to 3 business days to be completed.

Please subscribe to status.bluepay.com for updates to the timeline as we have them.

Jun 25, 2024 - 13:51 EDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 2024 - 08:45 EDT
Update - We are continuing to work on a fix for this issue.
Jun 24, 2024 - 17:52 EDT
Update - Reversals of double settled credit card transactions over $10,000 on First Data processing platforms are pending settlement. Transaction Type is CREDIT for reversal of a SALE or CAPTURE. Transaction Type is SALE for the reversal of a REFUND. The Comment on the transactions is "Reversal of double settlement.".

Reversal of double settled credit card transactions under $10,000 on First Data processing platforms is starting now. It is expected to be completed Monday 6/24/2024.

Jun 23, 2024 - 16:36 EDT
Update - Reversal of double settled credit card transactions over $10,000 on First Data processing platforms has begun. Reversal of smaller First Data credit card transactions, credit card transactions on other platforms and ACH transactions are still being planned.
Jun 23, 2024 - 14:31 EDT
Update - We are continuing to work on a fix for this issue.
Jun 23, 2024 - 14:30 EDT
Update - Transactions that previously received a "COULD NOT LOCATE ORIGINAL TRANSACTION" error can now be reprocessed. The original transactions have been restored.
Jun 21, 2024 - 16:11 EDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 12:32 EDT
Update - During this time please refrain from manually refunding transactions appearing as duplicates. This will be resolved once a fix is in place.
Jun 21, 2024 - 11:17 EDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 08:41 EDT
Update - The data synchronization issue has caused some transactions to be double settled. After the missing data is restored we will be identifying the double settled transactions and determining the best way to reverse the duplicates.
Jun 20, 2024 - 16:18 EDT
Update - An application to synchronize the data across the database servers has been created. We are starting the process to restore the missing data. A completion time is not known yet.
Jun 20, 2024 - 14:01 EDT
Identified - A database server added to the cluster is failing to synchronize with the other database servers. This is causing some transaction and settlement data near the time of the addition to not be available for reporting and for use as tokens. We are working on correcting the synchronization issue and will provide an update when there is an ETA for correction of the issue.

Transactions using a token affected by this issue will receive the message "COULD NOT LOCATE ORIGINAL TRANSACTION". They will need to be reattempted after the issue is resolved.

Jun 20, 2024 - 09:36 EDT
Investigating - Additional data has been found to be missing. We will be working to correct the database synchronization issue and restore all the missing data.
Jun 20, 2024 - 01:22 EDT
Monitoring - Connectivity issue has been corrected and data merged. Data from all transactions is now available.
Jun 19, 2024 - 12:07 EDT
Identified - A connectivity issue between BluePay database servers caused transaction data from transactions processed 6/18/2024 4:16pm-4:26pm EDT to not be merged to all database servers. Affected transactions are currently not available in the BluePay website and not available from reporting APIs. We are currently working to correct the issue. Once connectivity is restored between the database servers, the transaction data will be merged making it available in the BluePay website and reporting APIs. The transactions will then settle in the next regularly scheduled settlement.
Jun 19, 2024 - 11:52 EDT
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Under Maintenance
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Under Maintenance
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 09:43 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 21:37 EDT
Investigating - We are investigating a CardPointe Integrated Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.

Jul 16, 21:07 EDT
Jul 16, 2024

Unresolved incident: CoPilot UAT Maintenance.

Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 EDT
Scheduled - On Monday, July 15th, from 9:00 PM to 11:00 PM ET, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.

If you experience an issue, please follow your standard support and escalation procedures.

Jul 12, 10:44 EDT
Resolved - This incident has been resolved.
Jul 15, 15:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 13:40 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 13:11 EDT
Investigating - We are investigating a CardPointe Integrated Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.

Jul 15, 12:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT
Scheduled - On Monday, July 15th, 2024, we will be making updates to the CardSecure UAT environment from 9:00 AM to 12:00 PM ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of CardPointe products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you experience an issue, please follow your standard support and escalation procedures.

Jul 12, 10:39 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 EDT
Scheduled - On Saturday, July 13th, 2024, from 7:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new

Jul 11, 14:18 EDT
Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 EDT
Scheduled - On Friday, July 12th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jul 11, 15:31 EDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 EDT
Scheduled - On Wednesday, July 10th, from 3:00 PM to 4:00 PM ET, we will be performing maintenance to the CardPointe Integrated Terminal UAT environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jul 10, 13:50 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 EDT
Scheduled - On Wednesday, July 10th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jul 9, 16:03 EDT
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Scheduled - On Tuesday July 9th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jul 8, 10:36 EDT
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 EDT
Scheduled - On Monday, July 8th, from 10:00 AM 12:00 PM ET, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

See What's New? in our API documentation for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new

Jul 3, 13:06 EDT
Resolved - This incident has been resolved.
Jul 8, 09:01 EDT
Monitoring - We have identified and corrected an error resulting in timeouts on the Cardpointe Gateway between 1:52PM ET - 2:06PM ET.
Jul 7, 14:50 EDT
Jul 7, 2024
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024