All Systems Operational
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024
Resolved - This incident has been resolved.
May 21, 14:54 EDT
Monitoring - Third Party Sender ACH transactions scheduled for funding 5/17/2024 have had funding delayed. The new funding date will be Monday 5/20/2024. We apologize for any inconvenience this may cause. Direct To Bank ACH and credit card processing are not affected by this issue.
May 17, 10:26 EDT
Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 EDT
Scheduled - On Monday, May 20th 2024, from 10:00 PM to 11:00 PM CDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions. The maintenance will include the following updates.

First Data North settlement improvements. Settlement item counter will reset after each settlement.
Correction of void transaction link issue on the transaction list.
On ACH transactions, stop accepting bank account numbers of all zeros. New result will be Error.

May 17, 14:30 EDT
May 20, 2024
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - On Friday, May 17th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

May 15, 11:27 EDT
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Resolved - This incident has been resolved.
May 13, 17:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 16:40 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 15:41 EDT
Investigating - We are investigating an intermittent service disruption with CardPointe Retail Terminal which may result in sporadic declines. We are currently working to resolve this issue.
May 13, 15:33 EDT
Completed - The scheduled maintenance has been completed.
May 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:30 EDT
Scheduled - On Monday May 13th, 2024, we will be making updates to the CardSecure Production environment from 11:30 AM to 2:00 PM EDT. If you experience an issue, please follow your standard support and escalation procedures.
May 13, 11:17 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 EDT
Scheduled - On Thursday May 9th, 2024, we will be making updates to the CardSecure Production environment from 9:00 AM to 11:00 AM EDT. If you experience an issue, please follow your standard support and escalation procedures.
May 8, 14:53 EDT
May 8, 2024

No incidents reported.