All Systems Operational
CardPointe Gateway Operational
CardPointe UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EST
Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT
Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT
Bolt P2PE Maintenance Nov 18, 05:00-07:00 EST
Monday, November 18th 2019, beginning at 5AM ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and reconnect to the Bolt Service. If you experience any issues, please follow your standard support procedures.
Posted on Nov 15, 17:57 EST
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:01 EST
Scheduled - On Friday, November 15, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the Bolt P2PE UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 14, 14:32 EST
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 01:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 EST
Scheduled - Tomorrow, November 14th 2019, beginning at 1AM ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and reconnect to the Bolt Service. If you experience any issues, please follow your standard support procedures.
Nov 13, 16:27 EST
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 16:25 EST
Scheduled - Tonight, November 8th 2019, beginning at 9:00 p.m. ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will not be impacted. If you experience any issues, please follow your standard support procedures.
Nov 8, 16:03 EST
Resolved - This incident has been resolved.
Nov 8, 09:55 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 07:17 EST
Identified - Bolt P2PE is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 8, 06:47 EST
Nov 7, 2019
Resolved - This incident has been resolved.
Nov 7, 11:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 05:28 EST
Update - We are continuing to work on a fix for this issue.
Nov 7, 04:08 EST
Update - We are continuing to work on a fix for this issue.
Nov 7, 02:48 EST
Update - We are continuing to work on a fix for this issue.
Nov 7, 01:37 EST
Update - We are continuing to work on a fix for this issue.
Nov 7, 00:55 EST
Identified - Bolt P2PE is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 6, 23:20 EST
Nov 6, 2019
Resolved - This incident has been resolved.
Nov 6, 14:27 EST
Identified - Please be advised, some businesses processing on the TSYS platform may experience funding delays for transactions processed today (Monday, 11/4). Funds will be deposited normally after a 24-hour delay.
Nov 4, 21:27 EST
Resolved - This incident has been resolved.
Nov 6, 11:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 11:46 EST
Identified - Bolt is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 6, 11:44 EST
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 EST
Scheduled - Scheduled - On Wednesday November 6th From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 4, 13:36 EST
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 09:38 EST
Monitoring - The CardPointe, Bolt and CoPilot platforms experienced intermittent connectivity issues yesterday evening starting at approximately 5:20 p.m. ET. While service has been restored, certain merchants may experience funding delays for transactions processed yesterday (November 4). Funds will be deposited normally after a 24-hour delay.

We have identified the root cause of yesterday's service outage and have enabled additional protocols as a safeguard.
Nov 5, 09:37 EST
Update - We are continuing to investigate this issue.
Nov 4, 17:57 EST
Update - We are continuing to investigate this issue.
Nov 4, 17:51 EST
Investigating - At this time, the CardPointe Gateway (including CardPointe Mobile and Bolt) and CoPilot platform are experiencing system outages which may be impacting some businesses. We are currently investigating this issue and will provide updates as they become available.
Nov 4, 17:47 EST
Nov 3, 2019

No incidents reported.