CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2020

BluePay Gateway Issue

Resolved - All systems and processes have been restored and are operating from our secondary data center. Thank you for your patience while we resolved the issues related to this emergency data center move.
Nov 24, 11:34 EST

Update - Notification processing is caught up.
Nov 23, 11:48 EST

Update - Quickbooks Online is now available.
Nov 23, 10:20 EST

Update - Settlement and notification processing has resumed. There will be a delay while systems catch up their respective queues.
Nov 23, 10:11 EST

Update - The following services continue to be unavailable. Work is continuing to restore these services running from the secondary data center.
Settlement
Recurring Billing
Notifications (Trans Notify Post (webhook) and email receipts)
Quickbooks Online (Quickbooks Desktop is unaffected.)
Nov 23, 09:32 EST

Update - BluePay Trans Notify Post (webhook) and email receipts will also be delayed until later Monday.
Nov 23, 02:27 EST

Monitoring - Secondary data center came on partially at 11:32pm CST and at full capacity at 12:45am CST.

Transaction processing has returned to normal. Settlement and recurring billing will be disabled until later Monday.
Nov 23, 02:08 EST

Identified - A power issue at the primary data center has required a move to the secondary data center. Configuration changes are underway. We appreciate your patience during this time.
Nov 23, 00:58 EST

Investigating - We are aware of an incident that is currently affecting the BluePay Gateway. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
Nov 22, 23:23 EST

Nov 23, 2020

Nov 22, 2020

Nov 21, 2020

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 21, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 EST

Scheduled - Scheduled - On Saturday, November 21st From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Nov 19, 15:15 EST

Nov 20, 2020

No incidents reported.

Nov 19, 2020

CoPilot Maintenance Release

Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:01 EST

Scheduled - On Thursday, November 19th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Nov 17, 14:30 EST

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 EST

Scheduled - On Thursday, November 19, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 18, 12:35 EST

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Bolt Disruption

Resolved - This incident has been resolved.
Nov 17, 16:27 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 13:48 EST

Identified - Bolt is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 17, 13:20 EST

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 EST

Scheduled - On Friday, November 13th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 11, 16:43 EST

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.