All Systems Operational
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 6, 2020
Completed - The scheduled maintenance has been completed.
Jun 6, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:01 EDT
Scheduled - Scheduled - On (Saturday, June 6th) from 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 4, 13:37 EDT
Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Resolved - This incident has been resolved.
Jun 3, 12:39 EDT
Identified - FirstData North and FirstData RapidConnect are currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Jun 3, 11:32 EDT
Resolved - This incident has been resolved.
Jun 3, 11:39 EDT
Update - We are continuing to investigate this issue.
Jun 3, 11:01 EDT
Investigating - We are currently investigating this issue.
Jun 3, 10:58 EDT
Jun 2, 2020
Resolved - This incident has been resolved.
Jun 2, 15:33 EDT
Monitoring - Payments scheduled for 6/1/2020 are currently being processed.
Jun 2, 12:41 EDT
Identified - We have identified an issue with CardPointe Billing Plans which had payments scheduled for 6/1/2020. Payments which were not processed as scheduled will be automatically processed today, 6/2/2020.
Jun 2, 08:54 EDT
Resolved - This incident has been resolved.
Jun 2, 13:59 EDT
Update - We are continuing to investigate this issue.
Jun 2, 12:28 EDT
Investigating - We are currently investigating this issue.
Jun 2, 12:26 EDT
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Completed - The scheduled maintenance has been completed.
May 30, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 EDT
Scheduled - Scheduled - On Saturday, May 30th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
May 29, 09:55 EDT
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 EDT
Scheduled - Scheduled - On Friday May 29th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt Production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 29, 06:00 EDT
May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT
Scheduled - On Thursday May 28th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt Production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 24, 21:12 EDT
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:01 EDT
Scheduled - On Wednesday, May 27, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
May 26, 14:23 EDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.