CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Phone Support Operational

CardPointe Digital Application Operational

CardPointe UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 28, 2020

No incidents reported today.

Feb 27, 2020

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
Feb 27, 07:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 06:00 EST

Scheduled - Scheduled - On Thursday, Feb 27th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 24, 12:34 EST

Feb 26, 2020

Gateway Maintenance

Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 06:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 11:04 EST

Scheduled - Scheduled - On Wednesday, Feb 26th, from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 26, 06:00 EST

Feb 25, 2020

CoPilot Maintenance Release

Completed - The scheduled maintenance has been completed.
Feb 25, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:30 EST

Scheduled - On Tuesday, February 25, from 8:30 p.m. to 10:30 p.m. ET, we will be making updates to the CoPilot Application. We do not anticipate any customer impacts from this maintenance.
Feb 24, 12:56 EST

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 EST

Scheduled - On Tuesday, February 25 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 24, 16:26 EST

Feb 24, 2020

UAT (Non-Production) Maintenance

Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 EST

Scheduled - On Monday, February 24, from 10:00 a.m. to 11:00 a.m. ET, we will be performing maintenance on the CardConnect Copilot and Cardpointe UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 21, 14:22 EST

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

CoPilot Maintenance Release

Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:30 EST

Scheduled - On Thursday, February 20, from 8:30 p.m. to 10:30 p.m. ET, we will be making updates to the CoPilot Application. We do not anticipate any customer impacts from this maintenance.
Feb 19, 09:44 EST

Cardpointe UAT (Non-Production) Maintenance

Completed - The scheduled maintenance has been completed.
Feb 20, 17:00 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 20, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 EST

Scheduled - On Thursday, February 20, from 10:00 a.m. to 5:00 p.m. ET, we will be performing maintenance on the Cardpointe and Copilot UAT environment. There is no anticipated impact to our live production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 19, 13:04 EST

Gateway Maintenance (Bolt)

Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST

Scheduled - Scheduled - On Thursday, Feb 20th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance on the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 19, 12:01 EST

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.