CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Production Gateway Maintenance Jan 27, 09:00-11:00 EST

Production Gateway Maintenance
On Monday, January 27, 2020 from 9:00 AM to 11:00 AM EST, we will be making updates to the CardConnect Gateway production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Jan 24, 17:56 EST

Past Incidents

Jan 26, 2020

No incidents reported today.

Jan 25, 2020

UAT Gateway Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:01 EST

Scheduled - UAT (Non-Production) Gateway Maintenance

On January 25, 2020 from 7:00 AM to 10:00 AM EST, we will be making updates to the Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you.

https://cardconnect.com/uat-support

*You can always refer to previous posts if needed on status.cardconnect.com.
Jan 23, 18:12 EST

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Gateway Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 07:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 EST

Scheduled - Scheduled - On Monday, January 13th From 5:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway Infrastructure. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 9, 17:49 EST

Jan 12, 2020

Infrastructure Maintenance PHL

Completed - The scheduled maintenance has been completed.
Jan 12, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:00 EST

Scheduled - We will be replacing two server blades in our PHL infrastructure on Sunday 01/12/2020. There is no expected impact to production in this window.
Jan 12, 07:00 EST

Gateway Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:00 EST

Scheduled - Scheduled - On Sunday, January 12th From 5:00 a.m. to 10:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway Infrastructure. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 9, 17:46 EST