CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

CardPointe UAT Gateway Update Release Process

Completed - The scheduled maintenance has been completed.
Dec 6, 15:21 EST

Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT

Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT

UAT iFrameTokenizer Maintenance Update - Reverted

Completed - The scheduled maintenance has been completed.
Dec 6, 12:02 EST

Scheduled - On Wednesday, November 20th between 9am - 11am ET, we had made an update to the UAT (Non-Production) CardConnect iFrameTokenzier. This update has since been reverted and rolled back. There is no impact to our live production environment.
Nov 20, 13:03 EST

Dec 5, 2019

CoPilot Intermittent Slowness

Resolved - This incident has been resolved and CoPilot is now stable. If you continue to
experience issues, please contact the Partner Solutions team.
Dec 5, 14:35 EST

Monitoring - At this time, we have identified an issue that is causing intermittent CoPilot slowness/performance degradation. We are working to resolve this issue in a quick and efficient manner.
Dec 5, 12:39 EST

CardPointe & CoPilot Email Disruption

Resolved - This incident has been resolved and the system is stable, but if you continue to
experience issues, please call 877.828.0720.
Dec 5, 11:51 EST

Identified - CardPointe & CoPilot emails are currently experiencing a disruption which may be impacting your business. We are currently working to resolve this issue. All emails will be delivered once resolved, do not attempt to resend.
Dec 5, 09:48 EST

CardPointe Funding Delay (12/4 Batches)

Resolved - Please be advised, some merchants processing on RapidConnect may experience a
funding delay for batches settled on December 4th. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Dec 5, 01:32 EST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Power Outage

Resolved - This afternoon's power outage was due to a nearby gas main leak and has since been resolved.
Dec 3, 16:37 EST

Investigating - Please be advised our King of Prussia facility is experiencing a full power outage, resulting in phone and internet connectivity issues. We are working with our service provider to implement a resolution as soon as possible. This issue is not impacting merchant processing capabilities.
Dec 3, 14:44 EST

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 EST

Scheduled - On Tuesday, December 3, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 27, 13:58 EST

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.