Partial System Outage
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
Bolt Mobile SDK Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Major Outage
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Major Outage
Credorax Major Outage
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
iFrame Tokenizer Operational
CardPointe + Micros ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 EDT
Scheduled - Scheduled - On (Wednesday, August 10th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 9, 13:36 EDT
Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 EDT
Scheduled - On Tuesday, 8/9, from 8:00 PM to 11:59 PM Eastern, we will be performing maintenance on the CardPointe application. We do not anticipate any customer impact from this activity.
Aug 8, 08:40 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Completed - The scheduled maintenance for 8/2 has been cancelled and will be rescheduled at a later date.
Aug 2, 16:10 EDT
Scheduled - On Tuesday, 8/2, from 8:00 PM to 11:59 PM Eastern, we will be performing maintenance on the CardPointe application. We do not anticipate any customer impact from this activity.
Aug 1, 17:58 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022
Resolved - The issue affecting the BluePay Gateway has been resolved. Downtime was 8:14pm - 8:19pm EDT. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional and secure payment processing solutions.
Jul 27, 21:36 EDT
Monitoring - We have implemented a solution and are monitoring the incident until it is resolved. We will provide updates as they become available.
Jul 27, 20:24 EDT
Investigating - We are investigating BluePay gateway disruption which may be impacting your
business. We are currently working to resolve this issue.

Jul 27, 20:17 EDT