All Systems Operational
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020
Resolved - All systems and processes have been restored and are operating from our secondary data center. Thank you for your patience while we resolved the issues related to this emergency data center move.
Nov 24, 11:34 EST
Update - Notification processing is caught up.
Nov 23, 11:48 EST
Update - Quickbooks Online is now available.
Nov 23, 10:20 EST
Update - Settlement and notification processing has resumed. There will be a delay while systems catch up their respective queues.
Nov 23, 10:11 EST
Update - The following services continue to be unavailable. Work is continuing to restore these services running from the secondary data center.
Settlement
Recurring Billing
Notifications (Trans Notify Post (webhook) and email receipts)
Quickbooks Online (Quickbooks Desktop is unaffected.)
Nov 23, 09:32 EST
Update - BluePay Trans Notify Post (webhook) and email receipts will also be delayed until later Monday.
Nov 23, 02:27 EST
Monitoring - Secondary data center came on partially at 11:32pm CST and at full capacity at 12:45am CST.

Transaction processing has returned to normal. Settlement and recurring billing will be disabled until later Monday.
Nov 23, 02:08 EST
Identified - A power issue at the primary data center has required a move to the secondary data center. Configuration changes are underway. We appreciate your patience during this time.
Nov 23, 00:58 EST
Investigating - We are aware of an incident that is currently affecting the BluePay Gateway. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
Nov 22, 23:23 EST
Nov 23, 2020
Nov 22, 2020
Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 EST
Scheduled - Scheduled - On Saturday, November 21st From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Nov 19, 15:15 EST
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:01 EST
Scheduled - On Thursday, November 19th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Nov 17, 14:30 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 EST
Scheduled - On Thursday, November 19, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 18, 12:35 EST
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 16:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 13:48 EST
Identified - Bolt is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 17, 13:20 EST
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 EST
Scheduled - On Friday, November 13th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 11, 16:43 EST
Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.