All Systems Operational
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, July 14th from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Posted on Jul 13, 12:35 EDT
Gateway Maintenance Update Jul 15, 06:00-08:00 EDT
Scheduled - On July 15th from 6:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Posted on Jul 13, 12:51 EDT
Past Incidents
Jul 14, 2020

No incidents reported today.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 EDT
Scheduled - On Thursday, July 9th, from 6:00 p.m. to 8:00 p.m. ET, we will be making updates to the CoPilot & the CardPointe Digital Application services. We do not anticipate any customer impact from this maintenance.
Jul 8, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:01 EDT
Scheduled - Scheduled - On Thursday, July 9th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 1, 12:00 EDT
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:01 EDT
Scheduled - On Wednesday, July 8th, from 8:00 a.m. to 10:00 a.m. ET, we will be making updates to the CardConnect Production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 6, 13:51 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:02 EDT
Scheduled - Scheduled - On Wednesday, July 8th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jul 1, 11:59 EDT
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 EDT
Scheduled - Scheduled - On (Wednesday, July 1st) From 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 30, 05:50 EDT
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 EDT
Scheduled - Scheduled - On (Tuesday, June 30th) From 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 23, 13:43 EDT