CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CoPilot Maintenance Mar 1, 21:00-22:00 EST

On Monday, March 1st, from 9:00 p.m. to 10:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Posted on Feb 25, 12:35 EST

Past Incidents

Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 27, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 07:03 EST

Scheduled - On Saturday, February 27th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Feb 25, 10:05 EST

Feb 26, 2021

General Service Disruption

Resolved - This incident has been resolved.
Feb 26, 16:19 EST

Update - We are continuing to monitor for any further issues.
Feb 26, 15:59 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 15:58 EST

Update - We are continuing to investigate this issue.
Feb 26, 12:41 EST

Investigating - We are investigating a disruption which may be impacting your business. We are currently working to resolve this issue.
Feb 26, 10:46 EST

Feb 25, 2021

UAT (Non-Production) Unscheduled Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 25, 19:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 EST

Scheduled - On Thursday, February 25th, from 6:30 p.m. to 7:30 p.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 25, 18:18 EST

UAT (Non-Production) Bolt Interruption

Resolved - This incident has been resolved.
Feb 25, 19:12 EST

Investigating - We are currently investigating a UAT (Non-Production) Bolt Service interruption
Feb 25, 19:08 EST

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 EST

Scheduled - Scheduled - On (Thursday, Feb 25th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 23, 11:00 EST

Feb 24, 2021

UAT (Non-Production) Bolt Maintenance Release

Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:00 EST

Scheduled - On Wednesday, February 24th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 23, 11:42 EST

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

WebTokenizer Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:30 EST

Scheduled - On February 20th From 8:30 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect WebTokenizer. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 18, 11:23 EST

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 EST

Scheduled - Scheduled - On Saturday, February 20th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Feb 18, 10:44 EST

Feb 19, 2021

No incidents reported.

Feb 18, 2021

UAT (Non-Production) Web Tokenizer Maintenance Update

Completed - The scheduled maintenance has been completed.
Feb 18, 11:20 EST

Scheduled - On Wednesday, February 17th from 9am - 11am ET, we will be making updates to the UAT (Non-Production) CardConnect Web Tokenizer. There is no anticipated impact to our live production environment.

IMPORTANT: If your business's software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 16, 10:42 EST

Feb 17, 2021

No incidents reported.

Feb 16, 2021

CoPilot Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 EST

Scheduled - On Tuesday, February 16th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Feb 15, 18:44 EST

Feb 15, 2021

BluePay Rebilling Delayed

Resolved - Rebilling processing has caught up the backlog and is processing normally. We apologize for any inconvenience this may have caused.
Feb 15, 16:14 EST

Monitoring - Due to an issue with the rebilling system rebills scheduled from 02/14/2021 02:04am CST through 02/15/2021 08:42am CST were delayed. The rebilling system is running correctly now and working on the backlog of rebills.
Feb 15, 09:58 EST