BluePay Gateway Issue
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2025 - 18:40 EDT
Investigating - We have identified the cause of the incident affecting the BluePay Gateway and Fiserv ACH we are working to find a resolution. We appreciate your patience during this time.
Jul 15, 2025 - 18:17 EDT
Clover Cardpointe Integrated Terminal Disruption
Monitoring - A fix has been implemented and we are monitoring results. Merchants experiencing issues should power cycle their device to validate the fix has been received.
May 20, 2025 - 17:04 EDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 2025 - 18:50 EDT
Investigating - We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.
May 14, 2025 - 17:49 EDT
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2025

No incidents reported today.

Jul 15, 2025
CoPilot Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 EDT
Scheduled - On Tuesday, July 15th, 2025 from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application.

We do not anticipate any impact from this maintenance. If you encounter an issue, please follow your standard support escalation procedure.
Jul 14, 11:55 EDT
CardPointe Retail Terminal Maintenance | Production
Completed - The scheduled maintenance has been completed.
Jul 15, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:30 EDT
Scheduled - On Tuesday, July 15th, 2025 from 11:30 AM to 12:30 AM EDT, we will be performing maintenance on the CardPointe Retail Terminal Production environment.

No impact to customers or transactions is anticipated.

If you experience an issue, please follow your standard support escalation procedures
Jul 14, 15:21 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled - On Tuesday, July 15th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Jul 14, 10:47 EDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
BluePay Gateway Issue
Resolved - This incident has been resolved.
Jul 10, 18:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 14:08 EDT
Investigating - An issue is currently affecting the BluePay gateway and Fiserv ACH. We are currently investigating.
Jul 10, 13:33 EDT
INCIDENT: CardPointe Desktop Service Disruption
Resolved - This incident has been resolved.
Jul 10, 18:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 14:19 EDT
Investigating - We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.
Jul 10, 13:56 EDT
CardSecure UAT (Non-Prod) Maintenance Update
Completed - The scheduled maintenance has been completed.
Jul 10, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 EDT
Scheduled - On Thursday, July 10th, 2025, we will be making updates to the CardSecure UAT environment from 9:00 AM EDT until 3:00 PM EDT. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please follow your standard support escalation procedure.
Jul 8, 14:20 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025
CardPointe Maintenance | Production
Completed - The scheduled maintenance has been completed.
Jul 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 EDT
Scheduled - On Tuesday, July 8th, 2025 from 9:00 PM to 11:00 PM EDT, we will be making updates to the CardPointe application.

We do not anticipate any impact from this maintenance.

If you encounter an issue, please follow your standard support escalation procedure.
Jul 8, 15:34 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 EDT
Scheduled - On Monday, July 7th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include:
Release of a new data migration utility that will be used by the support team.
BluePay portal documentation link updates.
Direct to Bank ACH file transmission updates needed by the M&T Bank acquisition of Peoples Bank.
Third Party Sender ACH file transmission time changes.
Debit file transmission changes from 17:30 to 19:30 CT
Credit file transmission changes from 22:00 to 23:00 CT
Return file pickup remains 07:20 CT
Jul 7, 12:11 EDT
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Cardpointe Integrated Terminal Disruption
Resolved - This incident has been resolved.
Jul 2, 16:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 15:44 EDT
Identified - The issue has been identified and we are implementing a fix.
Merchants may be required to restart their device to re-connect to the CIT service.
Jul 2, 15:07 EDT
Investigating - The issue has been identified and we are implementing a fix.
Merchants may be required to restart their device to re-connect to the CIT service.
Jul 2, 15:05 EDT
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