CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UAT (Non-Production) Maintenance Release Sep 24, 09:00-11:00 EDT

On Thursday, September 24, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Posted on Sep 23, 10:19 EDT

Past Incidents

Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

CoPilot Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT

Scheduled - On Monday, September 21st, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Sep 16, 09:27 EDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

BluePay Gateway Issue

Resolved - All BluePay Gateway issues related to the 09/14/2020 fiber cut have been resolved. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional and secure payment processing solutions.
Sep 18, 11:30 EDT

Update - The BluePay transactions that were unavailable in CardPointe are now available.
Sep 18, 11:14 EDT

Update - BluePay transactions processed 09/14/2020 01:41pm CDT until 09/15/2020 07:00am CDT are currently unavailable in CardPointe. Work is underway to make them available.
Sep 17, 17:54 EDT

Update - First Data North 09/15/2020 settlement has been delayed to 09/16/2020 for merchants with settlement scheduled between 7:05am CDT and 11:59pm CDT. This is due to the 09/14/2020 settlement being delayed to 09/15/2020 7:05am CDT. Merchants using the default 2:00am CDT settlement schedule are unaffected by this delay.
Sep 16, 09:47 EDT

Update - Processing using the TSYS platform was unavailable 09/14/2020 1:41pm through 09/15/2020 6:58am. Any missed settlements will settle at the next scheduled time.
Sep 15, 12:44 EDT

Update - First Data Nashville 8583 settlements missed between 09/14/2020 1:41pm CDT until 09/15/2020 6:58am CDT will settle at their next scheduled settlement time.
Sep 15, 11:56 EDT

Update - Any ACH Direct settlements missed between 09/14/2020 1:41pm CDT until 09/15/2020 6:58am CDT will settle at their next scheduled settlement time.
Sep 15, 11:30 EDT

Update - All First Data North settlements between 09/14/2020 1:05pm CDT and 09/15/2020 7:05am CDT were all settled at 09/15/2020 7:05am CDT.
Sep 15, 11:17 EDT

Update - BlueChex settlement reporting is updated.
Sep 15, 09:55 EDT

Update - Notification queue is caught up. Email receipts, settlement emails, webhook posts and CardPointe updates are now working normally.
Sep 15, 09:40 EDT

Update - Full capacity of file upload processing has been restored.
Sep 15, 09:22 EDT

Update - Quickbooks Online is now available.
Sep 15, 08:02 EDT

Update - BluePay transaction processing continues from our secondary data center while a service provider works to restore connectivity to our primary data center.

The timeline so far.

09/14/2020 1:41pm Fiber cut at primary data center causes traffic to automatically route to secondary data center. Hosted payment forms become unavailable. Email receipt and webhook processing stopped.
09/14/2020 2:50pm Hosted payment forms available.
09/14/2020 4:00pm Server resources added to address load
09/14/2020 5:08pm Email receipt and webhook processing started.

The following services remain affected.
Email receipts operating at reduced capacity.
Webhook posts operating at reduced capacity.
Quickbooks Online unavailable.
BlueChex settlement reporting delayed.
ACH direct settlement delayed.
Transaction reporting to CardPointe delayed.

Thank you for your patience while we work through these remaining issues.
Sep 15, 07:28 EDT

Update - Additional server resources have been added to address response errors.
Sep 14, 17:01 EDT

Monitoring - We have implemented a solution and are monitoring the incident until it is resolved. Processing times may be slightly elevated.
Sep 14, 15:53 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 14, 15:40 EDT

Investigating - We are currently investigating issues with connectivity to the BluePay gateway.
Sep 14, 15:32 EDT

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 EDT

Scheduled - On Friday, September 18th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 15, 12:34 EDT

Sep 17, 2020

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 EDT

Scheduled - On Thursday, September 17th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 15, 12:33 EDT

Sep 16, 2020

Sep 15, 2020

Phone Connectivity Issues

Resolved - This incident has been resolved.
Sep 15, 13:23 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 09:18 EDT

Update - We have identified the root cause of our phone connectivity issues, and are diligently working on a solution.
Sep 14, 17:15 EDT

Update - We are continuing to work on a fix for this issue.
Sep 14, 13:41 EDT

Identified - Please be advised we are investigating phone connectivity issues that are impacting our Partner Solutions and Merchant IVR (including CardPointe Support and BluePay Gateway Support) phone queues. We are currently working with our phone provider to implement a swift resolution. This issue is not impacting merchant processing capabilities.
Sep 14, 13:37 EDT

Sep 14, 2020

Sep 13, 2020

No incidents reported.

Sep 12, 2020

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Sep 12, 07:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:01 EDT

Scheduled - On Saturday, September 12th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 9, 16:50 EDT

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.