On Monday, March 1st, from 9:00 p.m. to 10:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Posted on
Feb 25, 12:35 EST
Completed -
The scheduled maintenance has been completed.
Feb 27, 09:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 07:03 EST
Scheduled -
On Saturday, February 27th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Resolved -
This incident has been resolved.
Feb 26, 16:19 EST
Update -
We are continuing to monitor for any further issues.
Feb 26, 15:59 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 26, 15:58 EST
Update -
We are continuing to investigate this issue.
Feb 26, 12:41 EST
Investigating -
We are investigating a disruption which may be impacting your business. We are currently working to resolve this issue.
Feb 26, 10:46 EST
Completed -
The scheduled maintenance has been completed.
Feb 25, 19:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 EST
Scheduled -
On Thursday, February 25th, from 6:30 p.m. to 7:30 p.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 25, 18:18 EST
Completed -
The scheduled maintenance has been completed.
Feb 25, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 EST
Scheduled -
Scheduled - On (Thursday, Feb 25th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 23, 11:00 EST
Completed -
The scheduled maintenance has been completed.
Feb 24, 11:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:00 EST
Scheduled -
On Wednesday, February 24th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 23, 11:42 EST
Completed -
The scheduled maintenance has been completed.
Feb 20, 09:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:30 EST
Scheduled -
On February 20th From 8:30 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect WebTokenizer. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 18, 11:23 EST
Completed -
The scheduled maintenance has been completed.
Feb 20, 09:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 EST
Scheduled -
Scheduled - On Saturday, February 20th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Completed -
The scheduled maintenance has been completed.
Feb 18, 11:20 EST
Scheduled -
On Wednesday, February 17th from 9am - 11am ET, we will be making updates to the UAT (Non-Production) CardConnect Web Tokenizer. There is no anticipated impact to our live production environment.
IMPORTANT: If your business's software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 16, 10:42 EST
Completed -
The scheduled maintenance has been completed.
Feb 16, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 EST
Scheduled -
On Tuesday, February 16th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Feb 15, 18:44 EST
Resolved -
Rebilling processing has caught up the backlog and is processing normally. We apologize for any inconvenience this may have caused.
Feb 15, 16:14 EST
Monitoring -
Due to an issue with the rebilling system rebills scheduled from 02/14/2021 02:04am CST through 02/15/2021 08:42am CST were delayed. The rebilling system is running correctly now and working on the backlog of rebills.
Feb 15, 09:58 EST