Partially Degraded Service
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
CoPilot Operational
Phone Support ? Operational
Marathon Gateway Degraded Performance
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt Maintenance Update Apr 2, 06:00-07:00 EDT
On Thursday April 2nd from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Mar 31, 16:43 EDT
Past Incidents
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 EDT
Scheduled - On Wednesday April 1st from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 31, 16:42 EDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 08:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 EDT
Scheduled - On March 28th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new
Mar 25, 11:42 EDT
Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT
Scheduled - On March 26th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 24, 12:18 EDT
Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 06:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 EDT
Scheduled - On March 25th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 24, 12:16 EDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 08:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:01 EDT
Scheduled - On Saturday March 21st, from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Mar 18, 15:22 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:01 EDT
Scheduled - On Saturday, March 21st from 7:00 a.m. to 8:00 a.m. ET, we will be performing maintenance updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 13:43 EDT
Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:30 EDT
Scheduled - Scheduled - On Wednesday, March 18th From 6:00 a.m. to 7:00 a.m. ET, we will be disconnecting and re-bolting terminals that connect to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 15, 20:47 EDT