All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + MICROS Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
UAT (Testing) Operational
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) Operational
CardPointe Desktop UAT (Testing) Operational
CoPilot UAT (Testing) Operational
CardSecure UAT (Testing) Operational
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
CardPointe + MICROS UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

CoPilot, CardPointe Desktop, CardPointe Integrated Terminal, Gateway Service Disruption
Resolved - This incident has been resolved.
Oct 9, 14:11 EDT
Monitoring - Service has been restored and we are monitoring results.

Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.
Oct 9, 13:13 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 9, 13:04 EDT
Update - Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
Oct 9, 12:56 EDT
Update - We are continuing to investigate this issue.
Oct 9, 12:55 EDT
Investigating - Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Oct 9, 12:46 EDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

INCIDENT: Vantiv Authorization Timeouts
Resolved - This incident has been resolved.
Oct 7, 16:58 EDT
Investigating - The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv.

We are currently investigating the the issue. We will provide updates as they become available.
Oct 7, 15:18 EDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

CardSecure Maintenance | Production
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 EDT
Scheduled - On Thursday, October 1, 2026, we will be making updates to the CardSecure Production environment from 6:00 a.m. to 9:00 a.m. ET.

If you encounter an issue, please follow your standard support escalation process.
Sep 29, 12:51 EDT

Sep 30, 2026

BluePay TLS Cipher Suite Update - Final Deployment
Completed - The scheduled maintenance has been completed.
Sep 30, 09:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 EDT
Scheduled - We will be performing the final deployment of the TLS Cipher Suite changes for the BluePay gateway. Technical details of the updates are available from the BluePay Gateway API section of Fiserv Developer Studio. This does not affect the CardPointe gateway.
Sep 24, 17:59 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 EDT
Scheduled - On Tuesday September 29th 2026, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

Changes include:
Finalize shutdown of American Charter Bank Third Party Sender ACH processing.
New Third Party Sender ACH reports for Fiserv Accounting.
Mastercard compliance update for First Data North.
Third Party Sender ACH monitoring update.
Sep 28, 17:52 EDT

Sep 29, 2026

CardSecure Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Sep 29, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 EDT
Scheduled - On Tuesday, September 29, 2026, we will be making updates to the CardSecure UAT environment from 9:00 a.m to 11:00 a.m ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you experience an issue, please follow your standard support and escalation procedures.
Sep 25, 15:30 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 EDT
Scheduled - On Tuesday, September 29th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you encounter an issue, please follow your standard support escalation process.
Sep 29, 05:58 EDT

Sep 28, 2026

CardPointeFunding Delay (9/27/26 Batches)
Resolved - This incident has been resolved.
Sep 28, 17:28 EDT
Identified - Please be advised, some merchants processing on the CardPointe Gateway may experience a
funding delay for batches settled on [9/27/26]. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Sep 28, 13:25 EDT
Incident History Powered by Atlassian Statuspage