All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 20, 2025
CardPointe Integrated Terminal Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 20, 10:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT
Scheduled - On Thursday, March 20th, 2025, from 9:00 AM to 12:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.

During this time UAT CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 15:10 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 EDT
Scheduled - On Thursday, March 20th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 05:35 EDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 EDT
Scheduled - On Monday, March 17th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
Hosted payment form error handling enhancement.
Transaction search optimization.
Changing minimum password length from 9 characters to 12 characters.
Requiring manual upload batch files to have .csv, .txt or .json file extensions.
URL Generator format update.
Mar 10, 15:06 EDT
Mar 17, 2025
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - On Friday, March 14th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 13, 10:38 EDT
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
CardPointe Funding Delay (3/10 Batches)
Resolved - Please be advised, some merchants processing on Rapidconnect/North may experience a
funding delay for batches settled on 3/10/25. Impacted merchants can expect to see funds
deposited after a 24-hour delay. Please note, this issue has no impact on the ability to
process transactions.
Mar 11, 08:05 EDT
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
CardPointe Integrated Terminal Service Disruption
Resolved - This incident has been resolved.
Mar 8, 17:04 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 14:22 EST
Identified - The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.
Mar 8, 13:11 EST
Investigating - We are investigating a CardPointe Integrated Terminal service disruption which may be impacting your business. We are currently working to resolve this issue.
Mar 8, 12:29 EST
CardPointe Integrated Terminal Maintenance | Production
Completed - The scheduled maintenance has been completed.
Mar 8, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 06:00 EST
Scheduled - On Saturday, March 8th, 2025, from 6:00 AM to 9:00 AM EST, we will be making updates to the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

For more information, see the CardPointe Integrated Terminal API Changelog.
Mar 6, 11:23 EST
Mar 7, 2025
SecureExchange Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 7, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 EST
Scheduled - On Friday, March 7th, 2025, from 9:00 AM to 11:00 AM EST, we will performing maintenance on the SecureExchange UAT environment. During this time, SecureExchange may be unavailable for testing in the UAT environment.

IMPORTANT: If your business's software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 6, 11:26 EST
Mar 6, 2025
CoPilot Latency Issues
Resolved - This incident has been resolved.
Mar 6, 09:01 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 15:10 EST
Investigating - Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.
Mar 5, 15:03 EST
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:00 EST
Scheduled - On Thursday, March 6th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 4, 17:14 EST
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