CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

Bolt Clover Operational

Bolt Mobile SDK Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

iFrame Tokenizer Operational

CardPointe + Micros Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bolt Maintenance May 27, 06:00-07:00 EDT

Scheduled - On Friday, May 27th, From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on May 24, 21:05 EDT

Past Incidents

May 26, 2022

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
May 26, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:01 EDT

Scheduled - Scheduled - On Thursday, May 26th, From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 24, 21:04 EDT

May 25, 2022

No incidents reported.

May 24, 2022

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
May 24, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 EDT

Scheduled - On May 24th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 23, 12:54 EDT

May 23, 2022

CoPilot/CardPointe Latency Issues

Resolved - This incident has been resolved.
May 23, 16:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 12:50 EDT

Investigating - Users may experience extended load times and rendering issues while using the CoPilot and CardPointe applications. We are currently investigating the issue.
May 23, 12:22 EDT

May 22, 2022

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 EDT

Scheduled - On Sunday, May 22nd From 6:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 21, 09:35 EDT

May 21, 2022

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
May 21, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:30 EDT

Scheduled - On Saturday, May 21st from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Terminal Management System. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 19, 10:10 EDT

May 20, 2022

BluePay Gateway Issue

Resolved - This incident has been resolved.
May 20, 11:04 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 18:52 EDT

Identified - We have identified an issue for merchants processing via TSYS on the BluePay Gateway, we are working currently to resolve the issue.
May 19, 15:52 EDT

Monitoring - We have implemented a solution and are monitoring the incident until it is resolved. We will provide updates as they become available.
May 19, 09:07 EDT

Update - We are continuing to work to resolve the issue. Resolution time is not yet available.
May 19, 08:49 EDT

Update - We have identified the cause of the incident affecting the BluePay Gateway and are working to find a resolution. We appreciate your patience during this time.
May 19, 08:49 EDT

Identified - We are aware of an incident that is currently affecting the BluePay Gateway. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
May 19, 08:49 EDT

May 19, 2022

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
May 19, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:30 EDT

Scheduled - Scheduled - On Thursday, May 19, 2022 From 10:30 a.m. to 11:30 a.m. ET, we will be making updates to the CardPointe + Micros production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 18, 17:30 EDT

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

Cardpointe/CoPilot Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 10:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT

Scheduled - On Sunday, 5/15, from 6AM to 10AM Eastern, We will be performing our annual business continuity exercises for the CoPilot and CardPointe applications. During this time, CoPilot and CardPointe may be unavailable sporadically.
May 11, 14:23 EDT

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.