All Systems Operational
CardPointe Gateway Operational
CardPointe UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Phone Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Production Gateway Maintenance Jan 27, 09:00-11:00 EST
Production Gateway Maintenance
On Monday, January 27, 2020 from 9:00 AM to 11:00 AM EST, we will be making updates to the CardConnect Gateway production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support procedures.
Posted on Jan 24, 17:56 EST
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:01 EST
Scheduled - UAT (Non-Production) Gateway Maintenance

On January 25, 2020 from 7:00 AM to 10:00 AM EST, we will be making updates to the Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you.

https://cardconnect.com/uat-support

*You can always refer to previous posts if needed on status.cardconnect.com.
Jan 23, 18:12 EST
Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 EST
Scheduled - Scheduled - On Monday, January 13th From 5:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway Infrastructure. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 9, 17:49 EST
Jan 12, 2020
Completed - The scheduled maintenance has been completed.
Jan 12, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:00 EST
Scheduled - We will be replacing two server blades in our PHL infrastructure on Sunday 01/12/2020. There is no expected impact to production in this window.
Jan 12, 07:00 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:00 EST
Scheduled - Scheduled - On Sunday, January 12th From 5:00 a.m. to 10:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway Infrastructure. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 9, 17:46 EST