In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2025 - 09:00 EDT
Scheduled - On Tuesday, May 13th, 2025, from 9:00 AM to 2:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.
During this time UAT CardPointe Integrated Terminals will disconnect and reconnect. There is no anticipated impact to production customers or transactions.
If you experience an issue, please follow your standard support and escalation procedures.
On Tuesday, May 13th, 2025, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance. Posted on
May 12, 2025 - 10:53 EDT
On Thursday, May 15th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.
During this time, unattended devices may become temporarily unavailable.
If you experience any issues, please follow your standard support escalation procedure. Posted on
May 12, 2025 - 11:50 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:30 EDT
Scheduled -
On Tuesday, May 13th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.
During this time, unattended devices may become temporarily unavailable.
If you experience any issues, please follow your standard support escalation procedure.
May 12, 11:50 EDT
Completed -
The scheduled maintenance has been completed.
May 12, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 EDT
Scheduled -
On Monday, May 12th, 2025, from 9:00 AM. to 11:00 AM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
Resolved -
This incident has been resolved.
Apr 30, 08:59 EDT
Monitoring -
A fix has been implemented and we are monitoring the results. If you are still experiencing any issues please reboot your device.
Apr 29, 10:52 EDT
Investigating -
We are investigating a CardPointe Unattended disruption which may be impacting your business. We are currently working to resolve this issue.
Apr 29, 10:00 EDT
Completed -
The scheduled maintenance has been completed.
Apr 30, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 EDT
Scheduled -
On Wednesday, April 30th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.
During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.
If you experience an issue, please follow your standard support and escalation procedures.
Apr 29, 16:06 EDT
Completed -
The scheduled maintenance has been completed.
Apr 29, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 EDT
Scheduled -
On Tuesday April 29th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.
During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.
If you experience an issue, please follow your standard support and escalation procedures.
Apr 28, 18:24 EDT
Completed -
The scheduled maintenance has been completed.
Apr 29, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled -
On Monday, April 28th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.
The maintenance will include the following updates. In BluePay website, add account identification to page titles. In BluePay website Account Admin page, move Account ID to the top of the page. Improvements to BluePay hosted payment page (SHPF) usage logging. For First Data Omaha credit card processing, add a hard limit of 950 transactions maximum in a settlement. Automatic settlement of First Data Omaha at 900 transactions remains unchanged. For First Data North credit card processing, recategorize the result message "CVV2 DECLINED" as a decline. It was previously categorized as an error. Standardize ACH Description values PAYROLL and PURCHASE. If ACH Description PAYROLL or PURCHASE is used, it will be converted to upper case characters. Limit ACH Description PAYROLL to only Doc Type/SEC Code Prearranged Payment and Deposit (PPD). Other Doc Type/SEC Code values will receive an error if used with ACH Description PAYROLL. Update to ACH Risk monitoring.
Apr 22, 10:56 EDT