CardConnect Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

BluePay Gateway Operational

CardPointe Desktop Operational

CardPointe Gateway Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Integrated Payments Operational

CardPointe Integrated Terminal Operational

CardPointe Integrated Terminal (Clover) Operational

CardPointe Mobile SDKs Operational

CardPointe + Micros Operational

CardPointe Mobile Operational

CardPointe Retail Terminal Operational

CardSecure Operational

90 days ago

100.0 % uptime

Today

CoPilot Operational

Digital Merchant Processing Application Operational

iFrame Tokenizer Operational

Phone Support Operational

Processors Operational

ACH Payment Services by Fiserv Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

Credorax Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

Secure Exchange / SFTP Operational

SVS Operational

TSYS Operational

Vantiv Operational

Secure Exchange Operational

90 days ago

100.0 % uptime

Today

UAT (Testing) Operational

90 days ago

100.0 % uptime

Today

CardPointe Integrated Terminal UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

CardSecure UAT (Testing) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

Statement Outage for CardPointe (3/19/2023)

Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 EDT

Scheduled - Please be advised that on Sunday, March 19th, 2023 from 1:00 AM to 03:00 AM ET a service impacting maintenance will affect the CardPointe and CoPilot applications causing statements to be unavailable during this time.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe terminals), and the CardPointe Hosted Payment Page (HPP).
Mar 15, 16:41 EDT

Mar 18, 2023

Gateway Maintenance - 5.4.66

Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 EDT

Scheduled - On Saturday, March 18th, 2023 from 7:00 AM to 9:00 AM ET, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
Mar 15, 16:04 EDT

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

INCIDENT: Hosted Payment Page Connectivity Issues

Resolved - This incident has been resolved.
Mar 10, 10:13 EST

Investigating - We have identified connection issues with CardPointe Hosted Payment Pages. We are currently investigating the issue.
Mar 10, 09:52 EST

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.

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