CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Jun 6, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:01 EDT

Scheduled - Scheduled - On (Saturday, June 6th) from 6:00 a.m. to 7:30 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 4, 13:37 EDT

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

FirstData North and FirstData RapidConnect Disruption

Resolved - This incident has been resolved.
Jun 3, 12:39 EDT

Identified - FirstData North and FirstData RapidConnect are currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Jun 3, 11:32 EDT

TSYS Service Disruption

Resolved - This incident has been resolved.
Jun 3, 11:39 EDT

Update - We are continuing to investigate this issue.
Jun 3, 11:01 EDT

Investigating - We are currently investigating this issue.
Jun 3, 10:58 EDT

Jun 2, 2020

CardPointe Billing Plan Disruption

Resolved - This incident has been resolved.
Jun 2, 15:33 EDT

Monitoring - Payments scheduled for 6/1/2020 are currently being processed.
Jun 2, 12:41 EDT

Identified - We have identified an issue with CardPointe Billing Plans which had payments scheduled for 6/1/2020. Payments which were not processed as scheduled will be automatically processed today, 6/2/2020.
Jun 2, 08:54 EDT

TSYS Service Disruption

Resolved - This incident has been resolved.
Jun 2, 13:59 EDT

Update - We are continuing to investigate this issue.
Jun 2, 12:28 EDT

Investigating - We are currently investigating this issue.
Jun 2, 12:26 EDT

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
May 30, 09:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 EDT

Scheduled - Scheduled - On Saturday, May 30th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
May 29, 09:55 EDT

May 29, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
May 29, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 EDT

Scheduled - Scheduled - On Friday May 29th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt Production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 29, 06:00 EDT

May 28, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
May 28, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 EDT

Scheduled - On Thursday May 28th From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt Production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 24, 21:12 EDT

May 27, 2020

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
May 27, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:01 EDT

Scheduled - On Wednesday, May 27, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
May 26, 14:23 EDT

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.