In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2024 - 10:00 EDT
Scheduled - On Monday, June 17th, 2024 at approximately 10:00 AM EDT, we will be deploying updates to our applications' UAT environments. These updates include enhanced API validation to ensure that inbound requests to our applications follow industry standards.

Integrated clients are strongly encouraged to test their applications in the UAT environment to identify any issues encountered as a result of these updates. If you experience an issue, please follow your standard support and escalation procedures.

Jun 17, 2024 10:00 - Jun 19, 2024 10:00 EDT
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Under Maintenance
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Under Maintenance
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Under Maintenance
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

Unresolved incident: UAT Environment Updates.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Friday, June 14th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

Jun 11, 18:23 EDT
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 13:00 EDT
Scheduled - On Thursday, June 13th, 2024, we will be making updates to the CardSecure Production environment from 1:00 PM to 3:00 PM EDT. If you experience an issue, please follow your standard support and escalation procedures.
Jun 13, 10:55 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 EDT
Scheduled - On Thursday June 13th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jun 12, 19:42 EDT
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Friday, June 14th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

Jun 11, 18:16 EDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Friday, June 14th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

Jun 11, 18:15 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 EDT
Scheduled - On Wednesday, June 12th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Jun 11, 13:21 EDT
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 18:10 EDT
Monitoring - The caching issue has been corrected on the BluePay side but some web browsers may still have incorrect information cached. If incorrect information is being displayed first restart the web browser. If the incorrect information is still present after the web browser restart it will be necessary to clear the web browser's cache manually using the web browser's configuration settings.
Jun 11, 11:32 EDT
Identified - If experiencing an issue using the BluePay website please restart your web browser to clear all cached sessions.
Jun 11, 10:55 EDT
Investigating - A content delivery network caching issue is causing issues with the BluePay website. We are currently investigating.
Jun 11, 10:48 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 EDT
Scheduled - On Tuesday, June 11th, 2024, we will be making updates to the CardSecure Production environment from 1:00 PM to 3:00 PM EDT. If you experience an issue, please follow your standard support and escalation procedures.
Jun 11, 10:22 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:51 EDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:50 EDT
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:36 EDT
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:35 EDT
Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:34 EDT
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:33 EDT
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 13:00 EDT
Scheduled - On Wednesday, June 5th, 2024, we will be making updates to the CardSecure Production environment from 1:00 PM to 3:00 PM EDT. If you experience an issue, please follow your standard support and escalation procedures.
Jun 5, 11:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:32 EDT
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 EDT
Scheduled - On Tuesday, June 4th, 2024, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CardPointe application. We do not anticipate any impact from this maintenance.
Jun 3, 12:37 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 EDT
Scheduled - The CardPointe Hosted Payment Page (HPP) will be undergoing daily maintenance from 1:00 AM EDT until 7:00 AM EDT beginning on Sunday, June 2nd, 2024 and ending on Tuesday, June 11th, 2024.

During this maintenance window the HPP may be temporarily unavailable; however any scheduled recurring payments should not be affected.

Some admin users may be required to reset their passwords during this maintenance period. Password reset instructions will be provided on the login screen for your convenience.

If you experience an issue, please follow your standard support and escalation procedures.

May 29, 14:30 EDT