All Systems Operational
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
Bolt Mobile SDK Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardPointe Mobile Update May 8, 06:30-07:00 EDT
On Saturday, May 8th, we will be making updates to the CardPointe Mobile Android Application. We do not anticipate any customer impact from this maintenance. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Support Center documentation on What’s New for information on the upcoming changes. Note that these updates are only for Android devices: https://support.cardpointe.com/cardpointe/cardpointe-mobile#whats-new
Posted on May 7, 15:01 EDT
WebTokenizer Maintenance Update May 8, 07:00-09:00 EDT
On May 8th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect WebTokenizer. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Posted on May 5, 09:40 EDT
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 11:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:02 EDT
Scheduled - On Thursday, May 6th, from 11:00 a.m. to 1:00 p.m. ET, we will be making updates to the CardConnect WebTokenizer UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
May 5, 09:39 EDT
Completed - The scheduled maintenance has been completed.
May 6, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:30 EDT
Scheduled - We will be updating the SSL certificate for the cardpointe.com domain. No impact to users is anticipated.
May 4, 14:20 EDT
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 13:27 EDT
Scheduled - On Saturday, April 17th, we will be making updates to the Bolt Clover Terminal Application. We do not anticipate any customer impact from this maintenance. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What’s New for information on the upcoming changes. Note that these updates are only for Bolt integrations using Clover devices: https://developer.cardpointe.com/guides/bolt-clover#whats-new
Apr 14, 14:09 EDT
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.