All Systems Operational

BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

CardPointe Integrated Terminal Maintenance Apr 24, 2025 06:00-07:00 EDT

On Thursday, April 24th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

Posted on Apr 22, 2025 - 14:23 EDT

CardPointe Integrated Terminal Maintenance Apr 25, 2025 06:00-07:00 EDT

On Friday, April 25th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

Posted on Apr 22, 2025 - 14:25 EDT

BluePay Gateway Maintenance Apr 28, 2025 23:00 - Apr 29, 2025 00:00 EDT

On Monday, April 28th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
In BluePay website, add account identification to page titles.
In BluePay website Account Admin page, move Account ID to the top of the page.
Improvements to BluePay hosted payment page (SHPF) usage logging.
For First Data Omaha credit card processing, add a hard limit of 950 transactions maximum in a settlement. Automatic settlement of First Data Omaha at 900 transactions remains unchanged.
For First Data North credit card processing, recategorize the result message "CVV2 DECLINED" as a decline. It was previously categorized as an error.
Standardize ACH Description values PAYROLL and PURCHASE. If ACH Description PAYROLL or PURCHASE is used, it will be converted to upper case characters.
Limit ACH Description PAYROLL to only Doc Type/SEC Code Prearranged Payment and Deposit (PPD). Other Doc Type/SEC Code values will receive an error if used with ACH Description PAYROLL.
Update to ACH Risk monitoring.

Posted on Apr 22, 2025 - 10:56 EDT
Apr 23, 2025

No incidents reported today.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 12:00 EDT
Scheduled - On Thursday, April 17th, 2025, from 12:00 PM ET until 4:30 PM ET, we will be performing maintenance on the CardPointe and CoPilot web applications in the UAT environment.

During this time, you may experience intermittent disruptions when attempting to access these applications in the UAT environment.

No impact to transactions or other services is anticipated.

Apr 15, 12:56 EDT
Apr 16, 2025
Resolved - This incident has been resolved.
Apr 16, 13:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 09:05 EDT
Identified - Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.
Apr 16, 08:41 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 EDT
Scheduled - On Wednesday April 9th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

Apr 9, 05:57 EDT