CardConnect Status

All Systems Operational

CardPointe Gateway Operational

Bolt Operational

Bolt Clover Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bolt Clover Terminal Update Apr 17, 07:00-08:00 EDT

On Saturday, April 17th, we will be making updates to the Bolt Clover Terminal Application. We do not anticipate any customer impact from this maintenance. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What’s New for information on the upcoming changes. Note that these updates are only for Bolt integrations using Clover devices: https://developer.cardpointe.com/guides/bolt-clover#whats-new
Posted on Apr 14, 14:09 EDT

Past Incidents

Apr 15, 2021

No incidents reported today.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

Cardpointe/Copilot Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 EDT

Scheduled - On Sunday, April 11th, from 6:00 a.m. to 11:00 a.m. ET, we will be performing maintenance to the Cardpointe/Copilot environment.
There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 8, 19:39 EDT

Apr 10, 2021

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 10, 07:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 EDT

Scheduled - On Saturday, April 10th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 8, 09:48 EDT

Apr 9, 2021

No incidents reported.

Apr 8, 2021

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 EDT

Scheduled - Scheduled - On (April 8th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 1, 15:14 EDT

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 EDT

Scheduled - Scheduled - On (Tuesday, April 6th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 1, 15:11 EDT

Apr 5, 2021

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 EDT

Scheduled - On Monday April 5th, 2021, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect SecureExchange UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Apr 1, 11:48 EDT

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.