All Systems Operational
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CoPilot Maintenance Mar 1, 21:00-22:00 EST
On Monday, March 1st, from 9:00 p.m. to 10:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Posted on Feb 25, 12:35 EST
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 07:03 EST
Scheduled - On Saturday, February 27th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Feb 25, 10:05 EST
Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 16:19 EST
Update - We are continuing to monitor for any further issues.
Feb 26, 15:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 15:58 EST
Update - We are continuing to investigate this issue.
Feb 26, 12:41 EST
Investigating - We are investigating a disruption which may be impacting your business. We are currently working to resolve this issue.
Feb 26, 10:46 EST
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 19:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 EST
Scheduled - On Thursday, February 25th, from 6:30 p.m. to 7:30 p.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 25, 18:18 EST
Resolved - This incident has been resolved.
Feb 25, 19:12 EST
Investigating - We are currently investigating a UAT (Non-Production) Bolt Service interruption
Feb 25, 19:08 EST
Completed - The scheduled maintenance has been completed.
Feb 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 EST
Scheduled - Scheduled - On (Thursday, Feb 25th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 23, 11:00 EST
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:00 EST
Scheduled - On Wednesday, February 24th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 23, 11:42 EST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:30 EST
Scheduled - On February 20th From 8:30 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect WebTokenizer. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 18, 11:23 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 EST
Scheduled - Scheduled - On Saturday, February 20th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Feb 18, 10:44 EST
Feb 19, 2021

No incidents reported.

Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 11:20 EST
Scheduled - On Wednesday, February 17th from 9am - 11am ET, we will be making updates to the UAT (Non-Production) CardConnect Web Tokenizer. There is no anticipated impact to our live production environment.

IMPORTANT: If your business's software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 16, 10:42 EST
Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 EST
Scheduled - On Tuesday, February 16th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CoPilot application. We do not anticipate any customer impact from this maintenance.
Feb 15, 18:44 EST
Feb 15, 2021
Resolved - Rebilling processing has caught up the backlog and is processing normally. We apologize for any inconvenience this may have caused.
Feb 15, 16:14 EST
Monitoring - Due to an issue with the rebilling system rebills scheduled from 02/14/2021 02:04am CST through 02/15/2021 08:42am CST were delayed. The rebilling system is running correctly now and working on the backlog of rebills.
Feb 15, 09:58 EST