Monitoring - BluePay Gateway reporting APIs were unavailable 01/14/2021 01:33PM CST until 01:52PM CST. Reporting APIs have been working normally since that time. We continue to monitor.
Jan 14, 15:07 EST
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 EST
Scheduled - On Tuesday, January 19th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CardPointe Mobile application. We do not anticipate any customer impact from this maintenance.
Jan 18, 19:44 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled Bolt maintenance has been postponed until a later date.
Jan 17, 07:58 EST
Scheduled - On Sunday, January 17th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jan 16, 11:01 EST
Jan 16, 2021
Completed - The scheduled Bolt maintenance has been postponed until a later date.
Jan 16, 09:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 EST
Scheduled - On Saturday January 16th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jan 14, 07:52 EST
Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 EST
Scheduled - On Thursday January 14 from 12:00 p.m. to 1:00 p.m. ET, we will be updating the CardConnect SSL certificate in the UAT Gateway environment. (cardconnect.com) There is no anticipated impact for most customer implementations. Customers using SAP or Oracle EBS should take steps outlined at: https://support.cardconnect.com/security-resources/ssl-certificate. If you experience an issue, please follow your standard support and escalation procedures.
Jan 12, 13:23 EST
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:01 EST
Scheduled - On Wednesday, January 13, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 12, 15:05 EST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Completed - The scheduled maintenance has been completed.
Jan 8, 15:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 11:21 EST
Scheduled - On Friday, January 8th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 7, 11:20 EST
Jan 7, 2021

No incidents reported.