All Systems Operational
CardPointe Gateway Operational
Bolt Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt Maintenance Oct 28, 06:00-07:00 EDT
Scheduled - On Wednesday, October 28 From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Oct 23, 14:15 EDT
Bolt Maintenance Oct 29, 06:00-07:00 EDT
Scheduled - On Thursday, October 29 From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Oct 23, 14:16 EDT
Past Incidents
Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 07:00 EDT
Scheduled - Scheduled - On Saturday, October 24th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Oct 22, 10:25 EDT
Oct 23, 2020

No incidents reported.

Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:01 EDT
Scheduled - On Thursday, October 22st From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardPointe Gateway and Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 20, 09:39 EDT
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 EDT
Scheduled - On Wednesday, October 21, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 20, 15:30 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:01 EDT
Scheduled - On Wednesday, October 21st From 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the CardPointe Gateway and Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Oct 20, 09:39 EDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 EDT
Scheduled - On Saturday, October 17th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Oct 14, 12:32 EDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:00 EDT
Scheduled - On Friday, October 16th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 15, 11:15 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 10:44 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 16, 10:43 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 16, 10:42 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 16, 10:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:00 EDT
Scheduled - On Friday October 15, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect SecureExchange UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 15, 13:55 EDT
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 EDT
Scheduled - On Thursday, October 15th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 14, 12:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 EDT
Scheduled - On Thursday, October 15th from 9am - 11am ET, we will be making updates to the UAT (Non-Production) CardConnect iFrameTokenzier. There is no anticipated impact to our live production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/hosted-iframe-tokenizer#whats-new

IMPORTANT: If your business's software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Oct 14, 10:21 EDT
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.