All Systems Operational
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Monday, April 15th from 11:00 AM to 1:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new

Posted on Apr 12, 2024 - 14:31 EDT
BluePay Gateway Maintenance Apr 15, 2024 23:00 - Apr 16, 2024 00:00 EDT
Update - Maintenance time corrected to 11:00PM EDT.
Apr 09, 2024 - 11:39 EDT
Scheduled - On Monday, April 15th 2024, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
Limit First Data North transactions to under one million dollars.
Improve retrieval of funds for manually entered rejects for Third Party Sender ACH transactions.

Apr 09, 2024 - 11:36 EDT
Past Incidents
Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 EDT
Scheduled - On Friday, April 12th, 2024 from 9:00 AM to 11:00 AM EDT, we will be performing maintenance on the CardPointe Integrated Terminal Service UAT environment.

During this time, CardPointe Integrated Terminals in the UAT environment will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Apr 11, 13:54 EDT
Resolved - This incident has been resolved.
Apr 12, 09:32 EDT
Update - We are continuing to work on a fix for this issue.
Mar 29, 10:20 EDT
Identified - Daily funding files for 03/21 are continuing to process. Merchants may notice missing funding detail in CardPointe until these processes are completed. This will affect reporting for transactions settled on 03/20. Please continue to monitor this status for updates regarding a completion time frame.
Mar 26, 17:19 EDT
Completed - The scheduled maintenance has been completed.
Apr 12, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 EDT
Scheduled - On Friday, April 12th, 2024, from approximately 6:00 AM EDT to 6:30 AM EDT, the First Data North back end platform will undergo maintenance.

There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Apr 11, 13:42 EDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Completed - The scheduled maintenance has been completed.
Apr 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 06:00 EDT
Scheduled - On Friday, April 5th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Apr 4, 16:30 EDT
Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:00 EDT
Scheduled - On Thursday April 4th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Apr 2, 10:28 EDT
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.

Mar 29, 2024