All Systems Operational
CardPointe Gateway Operational
CardPointe UAT Gateway (Testing) ? Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
Bolt P2PE Operational
Bolt P2PE UAT (Testing) Operational
CoPilot Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
Phone Support ? Operational
CardPointe Digital Application Operational
CardPointe UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020
Completed - The scheduled maintenance has been completed.
Feb 27, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 06:00 EST
Scheduled - Scheduled - On Thursday, Feb 27th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 24, 12:34 EST
Feb 26, 2020
Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 11:04 EST
Scheduled - Scheduled - On Wednesday, Feb 26th, from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 26, 06:00 EST
Feb 25, 2020
Completed - The scheduled maintenance has been completed.
Feb 25, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:30 EST
Scheduled - On Tuesday, February 25, from 8:30 p.m. to 10:30 p.m. ET, we will be making updates to the CoPilot Application. We do not anticipate any customer impacts from this maintenance.
Feb 24, 12:56 EST
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 EST
Scheduled - On Tuesday, February 25 from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 24, 16:26 EST
Feb 24, 2020
Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 EST
Scheduled - On Monday, February 24, from 10:00 a.m. to 11:00 a.m. ET, we will be performing maintenance on the CardConnect Copilot and Cardpointe UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 21, 14:22 EST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:30 EST
Scheduled - On Thursday, February 20, from 8:30 p.m. to 10:30 p.m. ET, we will be making updates to the CoPilot Application. We do not anticipate any customer impacts from this maintenance.
Feb 19, 09:44 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 17:00 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 20, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 EST
Scheduled - On Thursday, February 20, from 10:00 a.m. to 5:00 p.m. ET, we will be performing maintenance on the Cardpointe and Copilot UAT environment. There is no anticipated impact to our live production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Feb 19, 13:04 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - Scheduled - On Thursday, Feb 20th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance on the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Feb 19, 12:01 EST
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.