All Systems Operational
CardPointe Gateway Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
iFrame Tokenizer Operational
CardPointe + Micros ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BluePay Gateway and Fiserv ACH Data Center Migration Oct 24, 2022 23:00 - Oct 25, 2022 01:00 EDT
On Monday, 10/24/2022, from 11:00 PM to 01:00 AM Eastern, we will be migrating the BluePay gateway and Fiserv ACH services to a new data center. There may be intermittent outages during the migration. No changes to merchant applications will be necessary. The IP address of the BluePay gateway will remain the same.
Posted on Sep 29, 2022 - 11:04 EDT
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 EDT
Scheduled - Scheduled - On Thursday, September 29th From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

Sep 7, 10:21 EDT
Sep 28, 2022
Postmortem - Read details
Sep 29, 16:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:01 EDT
Scheduled - Scheduled - On Wednesday, September 28th, 2022, at approximately 10:00PM EDT, we will be making updates to the CardPointe Integrated Terminal application for Clover terminals. Terminals will automatically download and install this update during the nightly reboot or a manual reboot of the device. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

See our Developer Center for information on this update: https://developer.cardpointe.com/guides/terminal-clover#whats-new

Sep 28, 15:16 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:00 EDT
Scheduled - On Wednesday, 9/28, from 9:00 PM to 11:00 PM Eastern, we will be performing maintenance on the CardPointe and CoPilot applications. We do not anticipate any customer impact from this activity.
Sep 27, 17:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 EDT
Scheduled - Scheduled - On Wednesday, September 28th,from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 7, 10:19 EDT
Sep 27, 2022
Postmortem - Read details
Sep 27, 10:24 EDT
Completed - The scheduled maintenance has been postponed.
Sep 27, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 EDT
Scheduled - Scheduled - On Tuesday, September 27th, 2022, at approximately 9:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal application for Clover terminals. Terminals will automatically download and install this update during the nightly reboot or a manual reboot of the device. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/guides/terminal-clover#whats-new

Sep 26, 14:55 EDT
Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 17:05 EDT
Investigating - The CardConnect Gateway is currently experiencing timeouts during transaction authorization to ProfitStars. We are currently investigating the the issue.
Sep 26, 16:23 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 EDT
Scheduled - Scheduled - On (Thursday, September 22nd) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 19, 14:35 EDT
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - Scheduled - On (Wednesday, September 21st) from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 19, 14:33 EDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 09:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:41 EDT
Update - We are continuing to investigate this issue.
Sep 15, 13:14 EDT
Update - We are continuing to investigate this issue.
Sep 15, 12:07 EDT
Investigating - We are currently investigating this issue.
Sep 15, 11:53 EDT
Update - We are continuing to monitor for any further issues.
Sep 15, 11:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 11:32 EDT
Investigating - Users may experience extended load times and rendering issues while using CoPilot and CardPointe Applications. We are currently investigating the issue.
Sep 15, 10:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 EDT
Scheduled - Scheduled - On Friday, September 16th, from 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Sep 15, 07:37 EDT