All Systems Operational
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
Bolt Mobile SDK Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt Maintenance Update Jun 25, 06:00-07:00 EDT
Scheduled - On (Friday, June 25th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Posted on Jun 21, 08:56 EDT
Past Incidents
Jun 23, 2021
Completed - The scheduled maintenance has been completed.
Jun 23, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:00 EDT
Scheduled - Scheduled - On (Wednesday, June 23) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 21, 08:55 EDT
Jun 22, 2021
Completed - The scheduled maintenance has been completed.
Jun 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 EDT
Scheduled - Scheduled - On Tuesday, June 22nd 2021 From 10:00 a.m. to 12:00 p.m. ET, we will be making updates to the CardConnect SecureExchange application in production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jun 14, 13:25 EDT
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Resolved - This incident has been resolved.
Jun 17, 16:24 EDT
Investigating - Merchants may experience processing failures when attempting to connect to AMEX. We are currently investigating the issue.
Jun 17, 16:10 EDT
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 EDT
Scheduled - Scheduled - On Saturday, 6/12 From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jun 10, 12:19 EDT
Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 EDT
Scheduled - On Thursday, June 10, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jun 9, 17:33 EDT
Jun 9, 2021

No incidents reported.