All Systems Operational
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Gateway Maintenance - PROD Jun 10, 2023 07:00-09:00 EDT
On Saturday, June 10th, 2023, from 7:00 AM to 9:00 AM ET, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
Posted on Jun 08, 2023 - 08:40 EDT
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 23:00 EDT
Scheduled - On Thursday, June 8th 2023, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates to the gateway.
Add Third Party Sender ACH funding date to BluePay website transaction details and CSV exports.
Add test for all zeros or all spaces to ACH bank account number validation.
Enhanced ACH file transmission error handling.

If you experience an issue, please follow your standard support and escalation procedures.
Jun 6, 10:50 EDT
Jun 8, 2023
Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
CardPointe Gateway UAT (Non-Production) Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 11:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 09:00 EDT
Update - Please note the CardPointe Gateway maintenance in UAT has been rescheduled to Friday, June 2nd, 2023, from 9:00 AM ET to 11:00 AM ET.
May 31, 16:06 EDT
Scheduled - On Thursday, June 1st, 2023, from 9:00 AM to 11:00 AM ET, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardconnect-api#whats-new
May 30, 15:28 EDT
Jun 1, 2023
Delayed Fiserv ACH Funding
Resolved - All delayed transactions have been funded and deposits should be available today, 6/1/2023. We appreciate our merchants' patience while this issue was resolved.
Jun 1, 09:31 EDT
Update - Funding of credit card transactions is not affected by this issue.
May 31, 09:36 EDT
Monitoring - Fiserv ACH transactions scheduled for funding 5/31/2023 have had funding delayed. Instead the transactions will be funded 6/1/2023. We apologize for any inconvenience this may cause.
May 31, 09:23 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 EDT
Scheduled - On Thursday, June 1st from 06:00 AM to 07:00 AM ET, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new
May 31, 13:56 EDT
May 31, 2023
CardPointe Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 16:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 14:45 EDT
Scheduled - On Wednesday, May 31st, 2023, from 2:45 PM to 4:45 PM ET, we will be making updates to the CardPointe application. We do not anticipate any impact from this maintenance.
May 31, 14:44 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 06:00 EDT
Scheduled - On Wednesday, May 31st from 06:00 AM to 07:00 AM ET, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 30, 07:14 EDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

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