All Systems Operational
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt Clover Terminal Update Apr 17, 07:00-08:00 EDT
On Saturday, April 17th, we will be making updates to the Bolt Clover Terminal Application. We do not anticipate any customer impact from this maintenance. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What’s New for information on the upcoming changes. Note that these updates are only for Bolt integrations using Clover devices: https://developer.cardpointe.com/guides/bolt-clover#whats-new
Posted on Apr 14, 14:09 EDT
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 EDT
Scheduled - On Sunday, April 11th, from 6:00 a.m. to 11:00 a.m. ET, we will be performing maintenance to the Cardpointe/Copilot environment.
There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 8, 19:39 EDT
Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 07:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 EDT
Scheduled - On Saturday, April 10th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 8, 09:48 EDT
Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 EDT
Scheduled - Scheduled - On (April 8th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 1, 15:14 EDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 EDT
Scheduled - Scheduled - On (Tuesday, April 6th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 1, 15:11 EDT
Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 EDT
Scheduled - On Monday April 5th, 2021, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect SecureExchange UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Apr 1, 11:48 EDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.