CardConnect Status

All Systems Operational

CardPointe Gateway Operational

CardPointe UAT Gateway (Testing) Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

Bolt P2PE Operational

Bolt P2PE UAT (Testing) Operational

CoPilot Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CardPointe UAT Gateway Update Release Process Sep 3, 00:00 - Sep 4, 00:59 EST

Update - UPDATE | Please be advised the date for implementing the new release process has been changed to Monday, Sept. 16.
Aug 27, 16:40 EDT

Scheduled - To better facilitate API testing and release validation efforts, we are enhancing the CardPointe Gateway update release process.

Beginning September 16, 2019, CardPointe Gateway users should no longer target port 6443 when sending requests to the UAT environment. Instead, users will need to update the application to target the UAT environment using the following URLs:

UAT | https://site-uat.cardconnect.com

IMPORTANT NOTE: Failure to update the application’s UAT URL can result in issues with your testing process, including delayed availability of the release in your test environment or unexpected interruptions and downtime.

For additional information, please visit https://support.cardconnect.com/gateway-release-updates. If you have questions please contact our Support teams directly at 877.828.0720.
Aug 27, 15:05 EDT

Bolt P2PE Maintenance Nov 18, 05:00-07:00 EST

Monday, November 18th 2019, beginning at 5AM ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and reconnect to the Bolt Service. If you experience any issues, please follow your standard support procedures.
Posted on Nov 15, 17:57 EST

Past Incidents

Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

Bolt P2PE UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:01 EST

Scheduled - On Friday, November 15, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the Bolt P2PE UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Nov 14, 14:32 EST

Nov 14, 2019

Bolt P2PE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 01:42 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 EST

Scheduled - Tomorrow, November 14th 2019, beginning at 1AM ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will disconnect and reconnect to the Bolt Service. If you experience any issues, please follow your standard support procedures.
Nov 13, 16:27 EST

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Bolt P2PE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 16:25 EST

Scheduled - Tonight, November 8th 2019, beginning at 9:00 p.m. ET, we will be performing maintenance on the Bolt P2PE Production environment. During this maintenance period, Bolt terminals will not be impacted. If you experience any issues, please follow your standard support procedures.
Nov 8, 16:03 EST

Bolt P2PE Disruption

Resolved - This incident has been resolved.
Nov 8, 09:55 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 07:17 EST

Identified - Bolt P2PE is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 8, 06:47 EST

Nov 7, 2019

Bolt P2PE Disruption

Resolved - This incident has been resolved.
Nov 7, 11:33 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 05:28 EST

Update - We are continuing to work on a fix for this issue.
Nov 7, 04:08 EST

Update - We are continuing to work on a fix for this issue.
Nov 7, 02:48 EST

Update - We are continuing to work on a fix for this issue.
Nov 7, 01:37 EST

Update - We are continuing to work on a fix for this issue.
Nov 7, 00:55 EST

Identified - Bolt P2PE is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 6, 23:20 EST

Nov 6, 2019

CardPointe Funding Delay (11/4)

Resolved - This incident has been resolved.
Nov 6, 14:27 EST

Identified - Please be advised, some businesses processing on the TSYS platform may experience funding delays for transactions processed today (Monday, 11/4). Funds will be deposited normally after a 24-hour delay.
Nov 4, 21:27 EST

Bolt Disruption

Resolved - This incident has been resolved.
Nov 6, 11:50 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 11:46 EST

Identified - Bolt is currently experiencing a disruption which may be impacting your
business. We are currently working to resolve this issue.
Nov 6, 11:44 EST

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 EST

Scheduled - Scheduled - On Wednesday November 6th From 5:00 a.m. to 8:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Nov 4, 13:36 EST

Nov 5, 2019

CardPointe Gateway + CoPilot System Outage

Resolved - This incident has been resolved.
Nov 5, 09:38 EST

Monitoring - The CardPointe, Bolt and CoPilot platforms experienced intermittent connectivity issues yesterday evening starting at approximately 5:20 p.m. ET. While service has been restored, certain merchants may experience funding delays for transactions processed yesterday (November 4). Funds will be deposited normally after a 24-hour delay.

We have identified the root cause of yesterday's service outage and have enabled additional protocols as a safeguard.
Nov 5, 09:37 EST

Update - We are continuing to investigate this issue.
Nov 4, 17:57 EST

Update - We are continuing to investigate this issue.
Nov 4, 17:51 EST

Investigating - At this time, the CardPointe Gateway (including CardPointe Mobile and Bolt) and CoPilot platform are experiencing system outages which may be impacting some businesses. We are currently investigating this issue and will provide updates as they become available.
Nov 4, 17:47 EST

Nov 3, 2019

No incidents reported.

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