CardConnect Status

Partially Degraded Service

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

CoPilot Operational

Phone Support Operational

Marathon Gateway Degraded Performance

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bolt Maintenance Update Apr 2, 06:00-07:00 EDT

On Thursday April 2nd from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on Mar 31, 16:43 EDT

Past Incidents

Apr 1, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 EDT

Scheduled - On Wednesday April 1st from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 31, 16:42 EDT

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Mar 28, 08:27 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 EDT

Scheduled - On March 28th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new
Mar 25, 11:42 EDT

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 EDT

Scheduled - On March 26th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 24, 12:18 EDT

Mar 25, 2020

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Mar 25, 06:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 EDT

Scheduled - On March 25th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 24, 12:16 EDT

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

Gateway Maintenance Update

Completed - The scheduled maintenance has been completed.
Mar 21, 08:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:01 EDT

Scheduled - On Saturday March 21st, from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Mar 18, 15:22 EDT

Bolt Maintenance Update

Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:01 EDT

Scheduled - On Saturday, March 21st from 7:00 a.m. to 8:00 a.m. ET, we will be performing maintenance updates to the Bolt environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 13:43 EDT

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:30 EDT

Scheduled - Scheduled - On Wednesday, March 18th From 6:00 a.m. to 7:00 a.m. ET, we will be disconnecting and re-bolting terminals that connect to the CardConnect Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 15, 20:47 EDT