CardPointe Integrated Terminal Maintenance - UAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2025 - 09:00 EDT
Scheduled - On Tuesday, May 13th, 2025, from 9:00 AM to 2:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.

During this time UAT CardPointe Integrated Terminals will disconnect and reconnect. There is no anticipated impact to production customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

See the CardPointe Integrated Terminal API Changelog for details on what's new in this update:
https://developer.fiserv.com/product/CardPointe/docs/?path=docs/changelog/CardPointeIntegratedTerminalAPI.md
May 13, 2025 09:00-14:00 EDT
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Under Maintenance
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Under Maintenance
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CoPilot Maintenance May 13, 2025 21:00-23:00 EDT

On Tuesday, May 13th, 2025, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.
Posted on May 12, 2025 - 10:53 EDT

CardPointe Unattended Maintenance - Production May 15, 2025 01:30-03:00 EDT

On Thursday, May 15th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.

During this time, unattended devices may become temporarily unavailable.

If you experience any issues, please follow your standard support escalation procedure.
Posted on May 12, 2025 - 11:50 EDT
May 13, 2025
CardPointe Unattended Maintenance - Production
Completed - The scheduled maintenance has been completed.
May 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:30 EDT
Scheduled - On Tuesday, May 13th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.

During this time, unattended devices may become temporarily unavailable.

If you experience any issues, please follow your standard support escalation procedure.
May 12, 11:50 EDT
May 12, 2025
CardPointe Gateway Maintenance | UAT (Non-Production)
Completed - The scheduled maintenance has been completed.
May 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 EDT
Scheduled - On Monday, May 12th, 2025, from 9:00 AM. to 11:00 AM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

See the CardPointe Gateway API Changelog for more information: https://developer.fiserv.com/product/CardPointe/docs/?path=docs/changelog/CardPointeGatewayAPI.md
May 9, 11:05 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
CardPointe Unattended Disruption
Resolved - This incident has been resolved.
Apr 30, 08:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results. If you are still experiencing any issues please reboot your device.
Apr 29, 10:52 EDT
Investigating - We are investigating a CardPointe Unattended disruption which may be impacting your
business. We are currently working to resolve this issue.
Apr 29, 10:00 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 EDT
Scheduled - On Wednesday, April 30th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Apr 29, 16:06 EDT
Apr 29, 2025
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 EDT
Scheduled - On Tuesday April 29th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Apr 28, 18:24 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled - On Monday, April 28th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
In BluePay website, add account identification to page titles.
In BluePay website Account Admin page, move Account ID to the top of the page.
Improvements to BluePay hosted payment page (SHPF) usage logging.
For First Data Omaha credit card processing, add a hard limit of 950 transactions maximum in a settlement. Automatic settlement of First Data Omaha at 900 transactions remains unchanged.
For First Data North credit card processing, recategorize the result message "CVV2 DECLINED" as a decline. It was previously categorized as an error.
Standardize ACH Description values PAYROLL and PURCHASE. If ACH Description PAYROLL or PURCHASE is used, it will be converted to upper case characters.
Limit ACH Description PAYROLL to only Doc Type/SEC Code Prearranged Payment and Deposit (PPD). Other Doc Type/SEC Code values will receive an error if used with ACH Description PAYROLL.
Update to ACH Risk monitoring.
Apr 22, 10:56 EDT
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