CardConnect Status

BluePay Gateway Reporting Issue

Monitoring - BluePay Gateway reporting APIs were unavailable 01/14/2021 01:33PM CST until 01:52PM CST. Reporting APIs have been working normally since that time. We continue to monitor.
Jan 14, 15:07 EST

CardPointe Gateway Operational

Bolt Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Operational

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Operational

Credorax Operational

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

CardPointe Mobile Maintence Release

Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 EST

Scheduled - On Tuesday, January 19th, from 9:00 p.m. to 11:00 p.m. ET, we will be making updates to the CardPointe Mobile application. We do not anticipate any customer impact from this maintenance.
Jan 18, 19:44 EST

Jan 18, 2021

No incidents reported.

Jan 17, 2021

Bolt Maintenance Update

Completed - The scheduled Bolt maintenance has been postponed until a later date.
Jan 17, 07:58 EST

Scheduled - On Sunday, January 17th From 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jan 16, 11:01 EST

Jan 16, 2021

Bolt Maintenance Update

Completed - The scheduled Bolt maintenance has been postponed until a later date.
Jan 16, 09:03 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 EST

Scheduled - On Saturday January 16th from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new
Jan 14, 07:52 EST

Jan 15, 2021

No incidents reported.

Jan 14, 2021

UAT (non-production) SSL Certificate (CardConnect.com) Update

Completed - The scheduled maintenance has been completed.
Jan 14, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 EST

Scheduled - On Thursday January 14 from 12:00 p.m. to 1:00 p.m. ET, we will be updating the CardConnect SSL certificate in the UAT Gateway environment. (cardconnect.com) There is no anticipated impact for most customer implementations. Customers using SAP or Oracle EBS should take steps outlined at: https://support.cardconnect.com/security-resources/ssl-certificate. If you experience an issue, please follow your standard support and escalation procedures.
Jan 12, 13:23 EST

Jan 13, 2021

UAT (Non-Production) Maintenance Release

Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:01 EST

Scheduled - On Wednesday, January 13, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the CardConnect Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/cardconnect-api#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 12, 15:05 EST

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

UAT (Non-Production) Bolt Maintenance Release

Completed - The scheduled maintenance has been completed.
Jan 8, 15:23 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 11:21 EST

Scheduled - On Friday, January 8th, from 9:00 a.m. to 11:00 a.m. ET, we will be making updates to the Bolt UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardconnect.com/bolt-terminal#whats-new

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 7, 11:20 EST

Jan 7, 2021

No incidents reported.

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