All Systems Operational
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CardSecure | Maintenance Release - 5.4.38.0 Feb 4, 2023 07:00-09:00 EST
On Saturday, February 4th, 2023, we will be making updates to the CardSecure Production environment from 7:00 a.m. to 9:00 a.m. ET. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/cardsecure-api#whats-new
Posted on Feb 02, 2023 - 12:36 EST
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023
CardSecure UAT (Non-Prod) Maintenance Update
Completed - The scheduled maintenance has been completed.
Feb 1, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 14:02 EST
Scheduled - On Wednesday, February 1st, 2023, we will be making updates to the CardSecure UAT environment from 2:00p.m to 4:00 p.m ET. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you notice any issues as you test, please submit the form included in the following link and our support teams will assist you. https://cardconnect.com/uat-support
Jan 31, 14:22 EST
Jan 31, 2023
Phone Connectivity Issues
Resolved - This incident has been resolved.
Jan 31, 15:26 EST
Monitoring - Phone connectivity has been restored. We are continuing to monitor the incident.
Jan 31, 14:26 EST
Investigating - We are experiencing phone connectivity issues that are impacting our Partner Solutions and Merchant IVR phone queues. We are currently investigating the issue.
Jan 31, 12:55 EST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Fiserv ACH Third Party Sender ACH Funding Delay
Resolved - Transfer requests for the deposits originally scheduled for Thursday 01/26/2023 have been created. The deposits will be made Friday 01/27/2023. We apologize for any inconvenience this may have caused.
Jan 26, 21:19 EST
Investigating - Funding for Third Party Sender ACH transactions scheduled for deposit Thursday 01/26/2022 have been delayed. We are currently investigating the cause of this issue.
Jan 26, 18:20 EST
INCIDENT: Hosted Payment Page Connectivity Issues
Resolved - This incident has been resolved.
Jan 26, 10:24 EST
Investigating - We have identified connection issues with CardPointe Hosted Payment Pages. We are currently investigating the issue.
Jan 26, 09:57 EST
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:00 EST
Scheduled - On Thursday, January 26th from 06:00 AM to 07:00 AM ET,, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 25, 05:55 EST
CoPilot/Cardpointe login issues
Resolved - This incident has been resolved.
Jan 26, 01:30 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 01:28 EST
Update - We are continuing to investigate this issue.
Jan 26, 01:27 EST
Update - We are continuing to investigate this issue.
Jan 26, 00:40 EST
Investigating - We are currently investigating this issue.
Jan 26, 00:01 EST
Jan 25, 2023
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:01 EST
Scheduled - On Wednesday, January 25th from 06:00 AM to 07:00 AM ET,, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Jan 23, 13:15 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
INCIDENT: Hosted Payment Page Connectivity Issues
Resolved - This incident has been resolved.
Jan 20, 12:54 EST
Monitoring - Connection issue with CardPointe Hosted Payment Pages has been corrected and is currently being monitored.

Please follow your standard escalation procedure if the issue persists.
Jan 20, 12:05 EST
Investigating - We have identified connection issues with CardPointe Hosted Payment Pages. We are currently investigating the issue.
Jan 20, 11:54 EST
Jan 19, 2023

No incidents reported.

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