CardConnect Status

Partial System Outage

CardPointe Gateway Operational

Bolt Operational

Bolt Clover Operational

Bolt Mobile SDK Operational

CardPointe Desktop Operational

CardPointe Mobile Operational

CardPointe Terminal Operational

CardPointe Hosted Payment Page (HPP) Operational

CardPointe Digital Application Operational

BluePay Gateway Operational

CoPilot Operational

Phone Support Operational

Processors Major Outage

American Express Operational

Chase Paymentech Salem Operational

Chase Paymentech Tampa Operational

DPS Operational

Elavon Operational

First Data Nashville Operational

First Data North Operational

First Data Omaha Operational

First Data RapidConnect Operational

First Data South Operational

Moneris Operational

PayPal Operational

ProfitStars Operational

SVS Operational

TSYS Operational

Vantiv Major Outage

Credorax Major Outage

Secure Exchange / SFTP Operational

UAT (Testing) Operational

Bolt UAT (Testing) Operational

CardPointe Gateway UAT (Testing) Operational

CardPointe Desktop UAT (Testing) Operational

CoPilot UAT (Testing) Operational

iFrame Tokenizer Operational

CardPointe + Micros Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 10, 2022

Bolt Maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 EDT

Scheduled - Scheduled - On (Wednesday, August 10th) From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Aug 9, 13:36 EDT

Aug 9, 2022

CardPointe Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 EDT

Scheduled - On Tuesday, 8/9, from 8:00 PM to 11:59 PM Eastern, we will be performing maintenance on the CardPointe application. We do not anticipate any customer impact from this activity.
Aug 8, 08:40 EDT

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

CardPointe Maintenance

Completed - The scheduled maintenance for 8/2 has been cancelled and will be rescheduled at a later date.
Aug 2, 16:10 EDT

Scheduled - On Tuesday, 8/2, from 8:00 PM to 11:59 PM Eastern, we will be performing maintenance on the CardPointe application. We do not anticipate any customer impact from this activity.
Aug 1, 17:58 EDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

BluePay Gateway Disruption

Resolved - The issue affecting the BluePay Gateway has been resolved. Downtime was 8:14pm - 8:19pm EDT. We apologize for any inconvenience this may have caused. Your business is very important to us, and we strive to provide you with exceptional and secure payment processing solutions.
Jul 27, 21:36 EDT

Monitoring - We have implemented a solution and are monitoring the incident until it is resolved. We will provide updates as they become available.
Jul 27, 20:24 EDT

Investigating - We are investigating BluePay gateway disruption which may be impacting your
business. We are currently working to resolve this issue.
Jul 27, 20:17 EDT