All Systems Operational
CardPointe Gateway Operational
Bolt Operational
Bolt Operational
Bolt Clover Operational
Bolt Mobile SDK Operational
CardPointe Desktop Operational
CardPointe Mobile Operational
CardPointe Terminal Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Digital Application Operational
BluePay Gateway ? Operational
CoPilot Operational
Phone Support ? Operational
Processors Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
SVS Operational
TSYS Operational
Vantiv Operational
Credorax Operational
Secure Exchange / SFTP Operational
UAT (Testing) Operational
Bolt UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
iFrame Tokenizer Operational
CardPointe + Micros ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bolt Maintenance May 27, 06:00-07:00 EDT
Scheduled - On Friday, May 27th, From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Posted on May 24, 21:05 EDT
Past Incidents
May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:01 EDT
Scheduled - Scheduled - On Thursday, May 26th, From 6:00 a.m. to 7:00 a.m. ET, we will be performing maintenance to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 24, 21:04 EDT
May 25, 2022

No incidents reported.

May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 EDT
Scheduled - On May 24th from 6:00 a.m. to 7:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 23, 12:54 EDT
May 23, 2022
Resolved - This incident has been resolved.
May 23, 16:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 12:50 EDT
Investigating - Users may experience extended load times and rendering issues while using the CoPilot and CardPointe applications. We are currently investigating the issue.
May 23, 12:22 EDT
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 EDT
Scheduled - On Sunday, May 22nd From 6:00 a.m. to 9:00 a.m. ET, we will be making updates to the Bolt production environment. During this time Bolt terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 21, 09:35 EDT
May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:30 EDT
Scheduled - On Saturday, May 21st from 7:00 a.m. to 9:00 a.m. ET, we will be making updates to the CardConnect Terminal Management System. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 19, 10:10 EDT
May 20, 2022
Resolved - This incident has been resolved.
May 20, 11:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 18:52 EDT
Identified - We have identified an issue for merchants processing via TSYS on the BluePay Gateway, we are working currently to resolve the issue.
May 19, 15:52 EDT
Monitoring - We have implemented a solution and are monitoring the incident until it is resolved. We will provide updates as they become available.
May 19, 09:07 EDT
Update - We are continuing to work to resolve the issue. Resolution time is not yet available.
May 19, 08:49 EDT
Update - We have identified the cause of the incident affecting the BluePay Gateway and are working to find a resolution. We appreciate your patience during this time.
May 19, 08:49 EDT
Identified - We are aware of an incident that is currently affecting the BluePay Gateway. We are working to resolve the issue as quickly as possible, and we apologize for any disruption this may cause.
May 19, 08:49 EDT
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:30 EDT
Scheduled - Scheduled - On Thursday, May 19, 2022 From 10:30 a.m. to 11:30 a.m. ET, we will be making updates to the CardPointe + Micros production environment. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
May 18, 17:30 EDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT
Scheduled - On Sunday, 5/15, from 6AM to 10AM Eastern, We will be performing our annual business continuity exercises for the CoPilot and CardPointe applications. During this time, CoPilot and CardPointe may be unavailable sporadically.
May 11, 14:23 EDT
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.