All Systems Operational
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 1, 2024
Resolved - The sunset of BluePay's Quickbooks Online plugin has been completed. The https://qb.bluepay.com website is no longer accessible. If needed, alternatives are available by contacting Support.

The BluePay Quickbooks Desktop plugin is not affected by this sunset and will continue to function normally.

Mar 1, 11:10 EST
Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 06:00 EST
Scheduled - On Thursday, 2/29/2024, from 6:00 AM to 7:00 AM ET, we will be performing network maintenance for the following services:

- CardPointe Gateway
- CardPointe Integrated Terminal
- CardPointe Retail Terminal
- CardSecure
- Hosted iFrame Tokenizer

There is no anticipated impact to customer or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Feb 28, 11:10 EST
Feb 28, 2024

No incidents reported.

Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 16:00 EST
Scheduled - On Tuesday, 2/27/2024, from approximately 4:00 PM to 5:00 PM ET, we will be performing network maintenance for the BluePay Gateway.

There is no expected impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Feb 26, 13:19 EST
Completed - The scheduled maintenance has been completed.
Feb 27, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 09:00 EST
Scheduled - On Tuesday, 2/27/2024, from approximately 9:00 AM to 10:00 AM ET, we will be performing network maintenance for the SecureExchange service.

To prevent file transmission issues, please do not attempt to transmit any files from 8:00 AM until 10:00 AM ET.

If you experience an issue, please follow your standard support and escalation procedures.

Feb 26, 12:19 EST
Completed - The scheduled maintenance has been completed.
Feb 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 06:00 EST
Scheduled - On Tuesday, 2/27/2024, from 6:00 AM to 7:00 AM ET, we will be performing network maintenance for the following services:

- CardPointe Gateway
- CardPointe Integrated Terminal
- CardPointe Retail Terminal
- CardSecure
- Hosted iFrame Tokenizer

There is no anticipated impact to customer or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Feb 26, 12:16 EST
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST
Scheduled - On Thursday, Feb 22nd, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Feb 21, 10:48 EST
Feb 21, 2024
Resolved - The settlement issue that affected the BluePay Gateway has been resolved. We apologize for any inconvenience this may have caused.
Feb 21, 16:22 EST
Monitoring - All outstanding Bank of America direct to bank ACH transactions have been settled.

We will be monitoring the settlements closely to verify that the issue completely resolved.

Feb 20, 13:29 EST
Update - All outstanding First Data North credit card transactions have been settled. Transactions that should have funded today, 2/20/2024, will be funded 2/21/2024.

All ACH transactions have been settled except for Bank of America Direct to Bank. We are continuing to work on the final bank's settlement.

Feb 20, 11:31 EST
Identified - The cause of the issue has been identified and a solution is being implemented.
Feb 20, 10:12 EST
Update - The First Data North portion of this issue only affects the BluePay gateway. First Data North CardPointe settlement is not affected.
Feb 20, 09:42 EST
Investigating - We are currently investigating a settlement issue that is affecting First Data North and some ACH settlements. There is no impact to transaction processing.
Feb 20, 09:30 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 EST
Scheduled - On Tuesday, Feb 20th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Feb 16, 14:41 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - On Monday, February 19th 2024, from 10:00 PM to 11:00 PM CST, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include updates for password complexity requirements, Virtual Terminal Name1 and Name2 lengths, addition of columns to the website CSV export, addition of timestamp to ACH reject settlement & ACH reject void transactions and automatic Doc Type change from WEB to PPD when refunding a WEB transaction.

Feb 15, 17:55 EST
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.