Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2025 - 18:40 EDT
Investigating - We have identified the cause of the incident affecting the BluePay Gateway and Fiserv ACH we are working to find a resolution. We appreciate your patience during this time.
Jul 15, 2025 - 18:17 EDT
Monitoring - A fix has been implemented and we are monitoring results. Merchants experiencing issues should power cycle their device to validate the fix has been received.
May 20, 2025 - 17:04 EDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 2025 - 18:50 EDT
Investigating - We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
May 14, 2025 - 17:49 EDT
Completed -
The scheduled maintenance has been completed.
Jul 15, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 EDT
Scheduled -
On Tuesday, July 15th, 2025 from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application.
We do not anticipate any impact from this maintenance. If you encounter an issue, please follow your standard support escalation procedure.
Jul 14, 11:55 EDT
Completed -
The scheduled maintenance has been completed.
Jul 15, 12:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:30 EDT
Scheduled -
On Tuesday, July 15th, 2025 from 11:30 AM to 12:30 AM EDT, we will be performing maintenance on the CardPointe Retail Terminal Production environment.
No impact to customers or transactions is anticipated.
If you experience an issue, please follow your standard support escalation procedures
Jul 14, 15:21 EDT
Completed -
The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled -
On Tuesday, July 15th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.
During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.
If you experience an issue, please follow your standard support and escalation procedures.
Jul 14, 10:47 EDT
Resolved -
This incident has been resolved.
Jul 10, 18:14 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 10, 14:19 EDT
Investigating -
We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.
Jul 10, 13:56 EDT
Completed -
The scheduled maintenance has been completed.
Jul 10, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 EDT
Scheduled -
On Thursday, July 10th, 2025, we will be making updates to the CardSecure UAT environment from 9:00 AM EDT until 3:00 PM EDT. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of the CardConnect products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
If you notice any issues as you test, please follow your standard support escalation procedure.
Jul 8, 14:20 EDT
Completed -
The scheduled maintenance has been completed.
Jul 8, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 EDT
Scheduled -
On Monday, July 7th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.
The maintenance will include: Release of a new data migration utility that will be used by the support team. BluePay portal documentation link updates. Direct to Bank ACH file transmission updates needed by the M&T Bank acquisition of Peoples Bank. Third Party Sender ACH file transmission time changes. Debit file transmission changes from 17:30 to 19:30 CT Credit file transmission changes from 22:00 to 23:00 CT Return file pickup remains 07:20 CT
Jul 7, 12:11 EDT
Resolved -
This incident has been resolved.
Jul 2, 16:59 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 2, 15:44 EDT
Identified -
The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.
Jul 2, 15:07 EDT
Investigating -
The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.
Jul 2, 15:05 EDT