INCIDENT: CardPointe Reporting Delays

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Sep 09, 2024 - 16:55 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2024 - 14:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 30, 2024 - 13:37 EDT

Investigating

Please be advised, some merchants may notice reporting delays within CardPointe for batches created between 6:00 AM - 8:10 AM EST on August 30th. Transactions within these batches may also be affected. Items will fund as normal and we are currently working to have them loaded into CardPointe.

Note:
This incident is isolated to reporting only. Please do not attempt to re-run transactions if you do not see them appear in CardPointe.

Posted Aug 30, 2024 - 11:41 EDT

This incident affected: CardPointe Desktop.