Copilot/Cardpointe Service Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.
Posted Apr 01, 2025 - 08:50 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2025 - 21:37 EDT

Investigating

We are investigating an issue with Cardpointe and Copilot which may be impacting your
business. We are currently working to resolve this issue.
Posted Mar 31, 2025 - 21:29 EDT
This incident affected: CardPointe Desktop and CoPilot.