CardPointe Gateway Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Nov 08, 2024 - 12:32 EST

Update

Services are restored and we are continuing to monitor results.

We've identified a number of authorizations that will experience delayed funding. We are working to process these with an expectation of a 24 hour delay.

Posted Nov 06, 2024 - 21:59 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2024 - 15:36 EST

Investigating

We are investigating a CardPointe Gateway disruption which may be impacting your
business. We are currently working to resolve this issue.

Posted Nov 06, 2024 - 15:11 EST

This incident affected: CardPointe Gateway.