INCIDENT: CardPointe Desktop Service Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.
Posted Jul 10, 2025 - 18:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2025 - 14:19 EDT

Investigating

We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.
Posted Jul 10, 2025 - 13:56 EDT
This incident affected: CardPointe Integrated Payments (CardPointe Integrated Terminal) and CardPointe Desktop, CardPointe Gateway.