CardPointe Integrated Terminal Service Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Mar 08, 2025 - 17:04 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 08, 2025 - 14:22 EST

Identified

The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.

Posted Mar 08, 2025 - 13:11 EST

Investigating

We are investigating a CardPointe Integrated Terminal service disruption which may be impacting your business. We are currently working to resolve this issue.

Posted Mar 08, 2025 - 12:29 EST

This incident affected: CardPointe Integrated Payments (CardPointe Integrated Terminal).