Service has been restored and we are monitoring results.
Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.
Posted Oct 09, 2026 - 13:13 EDT
Update
Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
Posted Oct 09, 2026 - 13:04 EDT
Update
Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
Posted Oct 09, 2026 - 12:56 EDT
Update
We are continuing to investigate this issue.
Posted Oct 09, 2026 - 12:55 EDT
Investigating
Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
Posted Oct 09, 2026 - 12:46 EDT
This incident affected: CardPointe Integrated Payments (CardPointe Integrated Terminal) and CardPointe Desktop, CardPointe Gateway, CoPilot.