CardPointe Gateway Service Disruption - PPS-62 Timeouts

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Oct 10, 2025 - 13:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2025 - 12:28 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 09, 2025 - 12:11 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:57 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:56 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:55 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:52 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2025 - 09:51 EDT

Investigating

We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.

Posted Oct 09, 2025 - 09:48 EDT

This incident affected: CardPointe Gateway.