BluePay Service Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Oct 17, 2024 - 11:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2024 - 10:03 EDT

Update

We are continuing to investigate this issue.

Posted Oct 17, 2024 - 09:29 EDT

Investigating

Merchants may experience a service disruption when utilizing MFA (Multi-Factor Authentication) while logging into the BluePay Gateway. We are currently investigating this issue.

Posted Oct 17, 2024 - 09:22 EDT

This incident affected: BluePay Gateway.