CardPointe Gateway Service Disruption

Incident Report for CardConnect

Resolved

This incident has been resolved.
Posted Jul 22, 2022 - 18:55 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 22, 2022 - 15:47 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 22, 2022 - 14:01 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 22, 2022 - 13:56 EDT

Investigating

We are investigating a CardPointe Gateway service disruption which may be impacting your business. We are currently working to resolve this issue.
Posted Jul 22, 2022 - 12:53 EDT
This incident affected: CardPointe Integrated Payments (CardPointe Integrated Terminal) and CardPointe Desktop, CardPointe Gateway, CardPointe Mobile, CardPointe Retail Terminal.
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