INCIDENT: Vantiv Authorization Timeouts

Incident Report for CardConnect

Resolved

This incident has been resolved.
Posted Oct 07, 2026 - 16:58 EDT

Investigating

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv.

We are currently investigating the the issue. We will provide updates as they become available.
Posted Oct 07, 2026 - 15:18 EDT
This incident affected: Processors (Vantiv).