INCIDENT: CardPointe Reporting Delays
Incident Report for CardConnect
Resolved
This incident has been resolved.
Posted Nov 20, 2024 - 10:00 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 19, 2024 - 14:27 EST
Investigating
Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations.

Note:
Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.
Posted Nov 19, 2024 - 10:20 EST
This incident affected: CardPointe Desktop.