All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + MICROS ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance | CardPointe and CoPilot Applications Oct 18, 2025 05:30-07:00 EDT

On Saturday, October 18th, from 5:30 AM to 7:00 AM EDT, we will be performing network maintenance for the following services:

- CardPointe Web Application
- CardPointe Mobile Application
- CoPilot

During this time, customers may experience intermittent service disruptions when accessing the CardPointe and CoPilot applications.
Posted on Oct 13, 2025 - 16:24 EDT

Network Infrastructure Maintenance | Production Oct 19, 2025 06:00-08:00 EDT

On Sunday, October 19th, 2025, from 6:00 AM until 8:00 AM EDT, we will be performing network infrastructure maintenance in the production environment.

During this time, customers may experience intermittent service disruptions.

If you encounter an issue, please follow your standard support escalation procedure.
Posted on Oct 17, 2025 - 09:25 EDT
Oct 17, 2025

No incidents reported today.

Oct 16, 2025
CardPointe Gateway Maintenance | Production
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 EDT
Scheduled - On Thursday, October 16th, 2025, from 7:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions.

If you encounter an issue, please follow your standard support escalation process.
Oct 14, 09:43 EDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025
CardPointe Maintenance (PROD)
Completed - The scheduled maintenance has been completed.
Oct 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 EDT
Scheduled - On Tuesday, October 14th, 2025, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CardPointe application. We do not anticipate any impact from this maintenance.

If you encounter an issue, please follow your standard support escalation process.
Oct 10, 13:12 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 EDT
Scheduled - On Tuesday, October 14th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Oct 13, 15:30 EDT
Oct 13, 2025
CardPointe Gateway Maintenance | UAT (Non-Production)
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 EDT
Scheduled - On Monday, October 13th, 2025 from 10:00 AM to 12:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you encounter an issue, please follow your standard support escalation process.
Oct 9, 14:23 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
CardPointe Gateway Service Disruption - PPS-62 Timeouts
Resolved - This incident has been resolved.
Oct 10, 13:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 12:28 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 12:11 EDT
Update - We are continuing to investigate this issue.
Oct 9, 09:57 EDT
Update - We are continuing to investigate this issue.
Oct 9, 09:56 EDT
Update - We are continuing to investigate this issue.
Oct 9, 09:55 EDT
Update - We are continuing to investigate this issue.
Oct 9, 09:52 EDT
Update - We are continuing to investigate this issue.
Oct 9, 09:51 EDT
Investigating - We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.
Oct 9, 09:48 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:30 EDT
Scheduled - On Friday, October 10th, from 06:30 AM to 07:30 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Oct 10, 06:05 EDT
Oct 9, 2025
Network Infrastructure Maintenance | Production
Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 EDT
Scheduled - On Thursday, October 9th, 2025, from 11:00 AM until 12:00 PM EDT, we will be performing network infrastructure maintenance in the production environment.

If you encounter an issue, please follow your standard support escalation procedure.
Oct 7, 14:10 EDT
Oct 8, 2025
CoPilot Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 EDT
Scheduled - On Wednesday, October 8th, 2025, from 9:00 PM until 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.

If you encounter an issue, please follow your standard support escalation process.
Oct 6, 17:13 EDT
CardPointe + MICROS Maintenance | Production
Completed - The scheduled maintenance has been completed.
Oct 8, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 EDT
Scheduled - On Wednesday, October 8th, 2025, from 10:00 AM until 10:30 AM EDT, we will be performing maintenance on the CardPointe + MICROS application production environment.

No impact to customers or transactions is expected.

If you encounter an issue, please follow your standard support escalation process.
Oct 7, 14:38 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:00 EDT
Scheduled - On Tuesday, October 7th 2025, from 11:00 PM to 12:00AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

Changes include:
Reclassification of the credit card authorization message "INV ACCT NUM" from Error to Decline on the First Data North and First Data Nashville 8583 processing platforms.
Additional data validation for the ACH Descriptions PAYROLL and PURCHASE.
Oct 6, 19:35 EDT
Oct 7, 2025
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
CardConnect is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. and Synovus Bank, USA, Columbus, GA.
© Copyright 2018 CardConnect. All rights reserved.