Card Pointe Retail Terminal Disruption
Update - We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.
May 16, 2025 - 11:33 EDT
Update - We are continuing to monitor for any further issues.
May 16, 2025 - 11:17 EDT
Monitoring - We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.
May 16, 2025 - 11:16 EDT
Investigating - We are investigating a Card Pointe Retail Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.
May 15, 2025 - 14:51 EDT
Clover Cardpointe Integrated Terminal Disruption
Identified - The issue has been identified and a fix is being implemented.
May 14, 2025 - 18:50 EDT
Investigating - We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.
May 14, 2025 - 17:49 EDT
Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Degraded Performance
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Degraded Performance
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Degraded Performance
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025

Unresolved incident: Card Pointe Retail Terminal Disruption.

May 15, 2025
CardPointe Unattended Maintenance - Production
Completed - The scheduled maintenance has been completed.
May 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:30 EDT
Scheduled - On Thursday, May 15th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.

During this time, unattended devices may become temporarily unavailable.

If you experience any issues, please follow your standard support escalation procedure.
May 12, 11:50 EDT
May 14, 2025

Unresolved incident: Clover Cardpointe Integrated Terminal Disruption.

May 13, 2025
CoPilot Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT
Scheduled - On Tuesday, May 13th, 2025, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.
May 12, 10:53 EDT
INCIDENT: Hosted Payment Page Display Issue
Resolved - This incident has been resolved.
May 13, 16:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 14:05 EDT
Update - We are continuing to investigate this issue.
May 13, 13:38 EDT
Investigating - We have identified a display issue with the CardPointe Hosted Payment Page. We are currently investigating the issue.
May 13, 13:36 EDT
CardPointe Integrated Terminal Maintenance - UAT
Completed - The scheduled maintenance has been completed.
May 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 EDT
Scheduled - On Tuesday, May 13th, 2025, from 9:00 AM to 2:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.

During this time UAT CardPointe Integrated Terminals will disconnect and reconnect. There is no anticipated impact to production customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

See the CardPointe Integrated Terminal API Changelog for details on what's new in this update:
https://developer.fiserv.com/product/CardPointe/docs/?path=docs/changelog/CardPointeIntegratedTerminalAPI.md
May 12, 12:40 EDT
CardPointe Unattended Maintenance - Production
Completed - The scheduled maintenance has been completed.
May 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:30 EDT
Scheduled - On Tuesday, May 13th, 2025, from approximately 1:30 AM until 3:00 AM EDT, we will be performing maintenance on the CardPointe Unattended Production environment.

During this time, unattended devices may become temporarily unavailable.

If you experience any issues, please follow your standard support escalation procedure.
May 12, 11:50 EDT
May 12, 2025
CardPointe Gateway Maintenance | UAT (Non-Production)
Completed - The scheduled maintenance has been completed.
May 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 EDT
Scheduled - On Monday, May 12th, 2025, from 9:00 AM. to 11:00 AM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

See the CardPointe Gateway API Changelog for more information: https://developer.fiserv.com/product/CardPointe/docs/?path=docs/changelog/CardPointeGatewayAPI.md
May 9, 11:05 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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