All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025
CardPointe Integrated Terminal Maintenance | Production
Completed - The scheduled maintenance has been completed.
Mar 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 EDT
Scheduled - On Friday, March 28th, 2025, from 6:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 27, 09:38 EDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025
CardPointe Integrated Terminal Service Disruption
Resolved - This incident has been resolved.
Mar 26, 08:49 EDT
Monitoring - A fix has been implemented we are monitoring results. If you are still having issues with your terminal please manually power cycle the device.
Mar 25, 16:48 EDT
Identified - We are investigating a disruption with CardPointe Integrated Terminals which may be impacting your
business. We are currently working to resolve this issue.
Mar 25, 16:29 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:16 EDT
Scheduled - On March 26th, from 07:00 AM to 8:00AM ET, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 26, 07:15 EDT
Mar 25, 2025
CardPointe + MICROS Maintenance | PROD
Completed - The scheduled maintenance has been completed.
Mar 25, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 EDT
Scheduled - On Tuesday, March 25th, 2025, from 10:00 AM until approximately 10:30 AM EDT, we will be performing maintenance on the CardPointe + MICROS application production environment.

No impact to business or processing is expected.

If you encounter any issues, please follow your standard support escalation procedure.
Mar 24, 16:54 EDT
Hosted iFrame Tokenizer Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT
Scheduled - On Tuesday, March 25th, 2025, we will be making updates to the Hosted iFrame Tokenizer UAT environment from 9:00 AM to 11:00 AM EDT. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated the Hosted iFrame Tokenizer, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you encounter any issues, please follow your standard support escalation process.
Mar 24, 16:25 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
CardPointe Integrated Terminal Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 20, 10:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT
Scheduled - On Thursday, March 20th, 2025, from 9:00 AM to 12:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.

During this time UAT CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 15:10 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 EDT
Scheduled - On Thursday, March 20th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 05:35 EDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 EDT
Scheduled - On Monday, March 17th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include the following updates.
Hosted payment form error handling enhancement.
Transaction search optimization.
Changing minimum password length from 9 characters to 12 characters.
Requiring manual upload batch files to have .csv, .txt or .json file extensions.
URL Generator format update.
Mar 10, 15:06 EDT
Mar 17, 2025
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - On Friday, March 14th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 13, 10:38 EDT
← Incident History Powered by Atlassian Statuspage
CardConnect is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. and Synovus Bank, USA, Columbus, GA.
© Copyright 2018 CardConnect. All rights reserved.