In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2024 - 06:00 EDT
Scheduled - On Sunday, April 28th, from 6:00 AM to 10:00 AM EDT, we will be performing network maintenance for the following services:
- CardPointe Web Application - CardPointe Mobile Application - CoPilot
During this time, customers may experience intermittent service disruptions when accessing the CardPointe and CoPilot applications.
Apr 28, 202406:00-10:00 EDT
Completed -
The scheduled maintenance has been completed.
Apr 27, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:00 EDT
Scheduled -
On Saturday, April 27th, from 7:00 AM until 9:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.
During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 25, 09:56 EDT
Completed -
The scheduled maintenance has been completed.
Apr 25, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:00 EDT
Scheduled -
On Thursday, April 25th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Completed -
The scheduled maintenance has been completed.
Apr 24, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:30 EDT
Scheduled -
On Wednesday, April 24th, 2004 at approximately 10:30 AM EDT, we will be performing maintenance on the CardPointe + MICROS application.
There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Apr 22, 14:17 EDT
Completed -
The scheduled maintenance has been completed.
Apr 20, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 EDT
Scheduled -
On Saturday, April 20th, from 7:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Completed -
The scheduled maintenance has been completed.
Apr 19, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 06:00 EDT
Scheduled -
On Friday April 19th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Completed -
The scheduled maintenance has been completed.
Apr 18, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 EDT
Scheduled -
On Thursday, April 18th, from 12:00 PM to 4:00 PM EDT, we will be performing network maintenance for the following services:
- CardPointe Web Application (UAT) - CoPilot (UAT)
During this time, customers may experience intermittent service disruptions when accessing the UAT CardPointe and CoPilot applications.
Apr 15, 10:47 EDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 11:25 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:25 EDT
Scheduled -
We are currently undergoing maintenance on the CardPointe Hosted Payment Page. If you are experiencing any issues during this maintenance window, please contact our support desk.
Apr 17, 10:24 EDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 EDT
Scheduled -
On Tuesday, April 16th, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CoPilot application. We do not anticipate any impact from this maintenance.
If you experience an issue, please follow your standard support and escalation procedures.
Apr 15, 10:44 EDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 13:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT
Scheduled -
On Tuesday, April 16th, from 11:00 AM to 1:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.
Resolved -
This incident has been resolved.
Apr 16, 09:16 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 17:13 EDT
Investigating -
We are investigating a disruption affecting the CardPointe Desktop Application (CardPointe.com) and the CardPointe Integrated Terminal platform. During this time you may be unable to access CardPointe.com.
We are currently working to resolve these issues.
Apr 15, 16:54 EDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT
Update -
Maintenance time corrected to 11:00PM EDT.
Apr 9, 11:39 EDT
Scheduled -
On Monday, April 15th 2024, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.
The maintenance will include the following updates. Limit First Data North transactions to under one million dollars. Improve retrieval of funds for manually entered rejects for Third Party Sender ACH transactions.
Apr 9, 11:36 EDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 13:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 11:00 EDT
Scheduled -
On Monday, April 15th from 11:00 AM to 1:00 PM EDT, we will be making updates to the CardPointe Gateway UAT environment. There is no anticipated impact to our live production environment.
IMPORTANT: If your business’s software or application is directly integrated with any of our products, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.