All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + MICROS ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CardPointe Integrated Terminal Maintenance | Production Sep 3, 2025 03:00-06:00 EDT

On Wednesday, September 3rd, 2025 from 3:00 AM to 6:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Posted on Aug 28, 2025 - 10:02 EDT

CardPointe + MICROS Maintenance | Production Sep 3, 2025 10:00-10:30 EDT

On Wednesday, September 3rd, 2025, from 10:00 AM to 10:30 AM EDT, we will be making updates to the CardPointe + MICROS application. No impact to customers or transactions is expected.

If you encounter an issue, please follow your standard support escalation procedures.
Posted on Sep 02, 2025 - 14:30 EDT

BluePay Gateway Maintenance Sep 3, 2025 23:00 - Sep 4, 2025 00:00 EDT

On Wednesday, September 3rd 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.
Posted on Aug 27, 2025 - 18:16 EDT

CardPointe Integrated Terminal Maintenance | Production Sep 4, 2025 03:00-06:00 EDT

On Thursday, September 4th, 2025 from 3:00 AM to 6:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Posted on Aug 28, 2025 - 10:02 EDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
CardPointe + MICROS Maintenance | Production
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:00 EDT
Scheduled - On Tuesday, August 26th, 2025, from 9:00 AM until 10:00 AM EDT, we will be performing maintenance on the CardPointe + MICROS production environment.

During this time, network connectivity and transaction management functions (for example, voids and captures) may be temporarily unavailable.

If you encounter any issues, please follow your standard support escalation procedure.
Aug 22, 14:02 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 EDT
Scheduled - On Tuesday, August 26th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Aug 25, 10:18 EDT
CardPointe Unattended Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 EDT
Scheduled - On Tuesday, August 26th, 2025, from 4:00 AM to 5:00 AM EDT, we will be making updates to the CardPointe Unattended UAT environment.

There is no anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Aug 22, 12:13 EDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025
CardSecure - Desktop Tokenizer Maintenance | Production
Completed - The scheduled maintenance has been completed.
Aug 23, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 06:01 EDT
Scheduled - On Saturday, August 23rd, 2025, from 6:00 AM until 11:00 AM EDT, we will be performing maintenance on the Desktop Tokenizer Production environment.

No impact to merchants or transactions is expected.

If you encounter an issue, please follow your standard support escalation procedure.
Aug 21, 12:04 EDT
(8/23/2025) Service Impacting Maintenance for CardPointe and CoPilot
Completed - The scheduled maintenance has been completed.
Aug 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 06:00 EDT
Scheduled - Please be advised that there is service impacting maintenance scheduled for CardPointe and CoPilot on Saturday, 8/23, from 6:00 AM to 8:00 AM ET

During these times, you may not be able to access CardPointe - this includes access via both browser (desktop) and the app (mobile) - and CoPilot. CoPilot API and CardPointe UAT environment (used for testing/sandbox purposes) will be intermittently inactive spanning this time period as well.

There will be no impact to payment processing and gateway transactions (e.g. authorizations, captures, and funding of transactions), API integrations, devices (e.g. CardPointe terminals), and the CardPointe Hosted Payment Page (HPP).
Aug 21, 11:48 EDT
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
CardSecure - Desktop Tokenizer Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Aug 20, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:00 EDT
Scheduled - On Wednesday, August 20th, 2025, from 9:00 AM until 11:00 AM EDT, we will be performing maintenance on the Desktop Tokenizer UAT environment.

No impact to merchants or transactions is expected.

If you encounter an issue, please follow your standard support escalation procedure.
Aug 19, 16:03 EDT
Aug 19, 2025
CardPointe Maintenance | Production
Completed - The scheduled maintenance has been completed.
Aug 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 EDT
Scheduled - On Tuesday, August 19th, 2025, from 9:00 PM to 11:00 PM EDT, we will be making updates to the CardPointe application.

We do not anticipate any impact from this maintenance. If you experience an issue, please follow your standard support escalation procedure.
Aug 18, 15:54 EDT
BluePay Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 23:00 EDT
Scheduled - On Monday, August 18th 2025, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.

The maintenance will include:
Font updates in the Web Interface.
Account search improvements.
TD Bank parameter description updates.
Direct to Bank ACH addition of Bank OZK processing.
Third Party Sender ACH account boarding improvements.
Aug 11, 15:08 EDT
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