All Systems Operational

Uptime over the past 90 days. View historical uptime.
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CardPointe Integrated Terminal Maintenance Apr 3, 2025 06:00-07:00 EDT

On Thursday, April 3rd, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Posted on Apr 02, 2025 - 13:53 EDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Copilot/Cardpointe Service Disruption
Resolved - This incident has been resolved.
Apr 1, 08:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 21:37 EDT
Investigating - We are investigating an issue with Cardpointe and Copilot which may be impacting your
business. We are currently working to resolve this issue.
Mar 31, 21:29 EDT
Mar 31, 2025
Hosted iFrame Tokenizer Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:00 EDT
Scheduled - On Monday, March 31st, from 07:00 AM to 09:00 AM ET, we will be making updates to the CardPointe Hosted iFrame Tokenizer. There is no anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures
Mar 31, 06:40 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
CardPointe Integrated Terminal Maintenance | Production
Completed - The scheduled maintenance has been completed.
Mar 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 EDT
Scheduled - On Friday, March 28th, 2025, from 6:00 AM to 9:00 AM EDT, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 27, 09:38 EDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025
CardPointe Integrated Terminal Service Disruption
Resolved - This incident has been resolved.
Mar 26, 08:49 EDT
Monitoring - A fix has been implemented we are monitoring results. If you are still having issues with your terminal please manually power cycle the device.
Mar 25, 16:48 EDT
Identified - We are investigating a disruption with CardPointe Integrated Terminals which may be impacting your
business. We are currently working to resolve this issue.
Mar 25, 16:29 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:16 EDT
Scheduled - On March 26th, from 07:00 AM to 8:00AM ET, we will be making updates to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 26, 07:15 EDT
Mar 25, 2025
CardPointe + MICROS Maintenance | PROD
Completed - The scheduled maintenance has been completed.
Mar 25, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 EDT
Scheduled - On Tuesday, March 25th, 2025, from 10:00 AM until approximately 10:30 AM EDT, we will be performing maintenance on the CardPointe + MICROS application production environment.

No impact to business or processing is expected.

If you encounter any issues, please follow your standard support escalation procedure.
Mar 24, 16:54 EDT
Hosted iFrame Tokenizer Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT
Scheduled - On Tuesday, March 25th, 2025, we will be making updates to the Hosted iFrame Tokenizer UAT environment from 9:00 AM to 11:00 AM EDT. There is no anticipated impact to our live production environment.

IMPORTANT: If your business’s software or application is directly integrated the Hosted iFrame Tokenizer, we advise that you test transactions in our UAT environment within 24 hours of this scheduled maintenance period. This will help us improve your experience within the production environment.

If you encounter any issues, please follow your standard support escalation process.
Mar 24, 16:25 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
CardPointe Integrated Terminal Maintenance | UAT
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 20, 10:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT
Scheduled - On Thursday, March 20th, 2025, from 9:00 AM to 12:00 PM EDT, we will be making updates to the CardPointe Integrated Terminal UAT environment.

During this time UAT CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 15:10 EDT
CardPointe Integrated Terminal Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 EDT
Scheduled - On Thursday, March 20th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance on the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.
Mar 19, 05:35 EDT
Mar 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
CardConnect is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. and Synovus Bank, USA, Columbus, GA.
© Copyright 2018 CardConnect. All rights reserved.