Update - Duplicate settlements have been reversed/fixed.

Omaha Batches which did not settle on 6/19 were submitted for funding on 8/5, merchants should see funds processing through their accounts.

Please continue to monitor account activity.

We will continue to provide updates as they become available, if there are questions or concerns please contact your support team.

Aug 07, 2024 - 18:18 EDT
Update - Duplicate settlements have been reversed/fixed.

Omaha Batches which did not settle on 6/19 have been reviewed and prepared for settlement. Funding should be expected within the next 48 hours.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Aug 07, 2024 - 12:15 EDT
Update - Duplicate settlements have been reversed/fixed.

Omaha Batches which did not settle on 6/19 are in the process of being manually closed once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 26, 2024 - 12:16 EDT
Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 10, 2024 - 12:43 EDT
Update - Duplicate settlements have been reversed/fixed. We are currently preparing a detailed master impact list for all affected items.

We have identified a grouping of Omaha Batches which did not settle on 6/19, We are working to review the pending authorizations and will close these batches once validated.

Please continue to monitor account activity.

We will continue to provide updates as they become available.

Jul 09, 2024 - 12:15 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Device ID errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 08, 2024 - 10:09 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are in the process of being reversed.

Device ID errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 03, 2024 - 13:01 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Invalid batch sequence errors caused some transactions from 6/19 not to settle, resulting in missing funds. The team is actively working on this issue.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 12:43 EDT
Update - Duplicated ACH settlements have been reversed. Secondary issues with ACH returns are now in process.

Duplicated credit card settlements on the First Data North and First Data Omaha processing platforms have been reversed.

Duplicated credit card settlements on the First Data South processing platform are being worked on.

Account managers will have full impact lists available by request in the coming days.

We will continue to provide updates as they become available.

Jul 02, 2024 - 09:55 EDT
Update - Duplicated settlement reversals for all ACH transactions have been submitted.

North and Omaha duplicated settlement reversals have also been submitted.

We are continuing work through recovery efforts including correcting transaction records.

A full impact list will be provided to account managers to be provided upon request in the coming days.

We will continue to provide updates as they become available.

Jul 01, 2024 - 13:57 EDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jul 01, 2024 - 11:32 EDT
Update - We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Jun 27, 2024 - 11:02 EDT
Update - Double settled Fiserv ACH Third Party Sender transactions have been reversed. We continue to work on reversals for Fiserv ACH Direct to Bank and credit card transactions.

We will continue to provide updates as they become available.

Jun 26, 2024 - 10:12 EDT
Update - Duplicate settlements on the BluePay Gateway are currently in the process of being reversed. This may take up to 3 business days to be completed.

Please subscribe to status.bluepay.com for updates to the timeline as we have them.

Jun 25, 2024 - 13:51 EDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 2024 - 08:45 EDT
Update - We are continuing to work on a fix for this issue.
Jun 24, 2024 - 17:52 EDT
Update - Reversals of double settled credit card transactions over $10,000 on First Data processing platforms are pending settlement. Transaction Type is CREDIT for reversal of a SALE or CAPTURE. Transaction Type is SALE for the reversal of a REFUND. The Comment on the transactions is "Reversal of double settlement.".

Reversal of double settled credit card transactions under $10,000 on First Data processing platforms is starting now. It is expected to be completed Monday 6/24/2024.

Jun 23, 2024 - 16:36 EDT
Update - Reversal of double settled credit card transactions over $10,000 on First Data processing platforms has begun. Reversal of smaller First Data credit card transactions, credit card transactions on other platforms and ACH transactions are still being planned.
Jun 23, 2024 - 14:31 EDT
Update - We are continuing to work on a fix for this issue.
Jun 23, 2024 - 14:30 EDT
Update - Transactions that previously received a "COULD NOT LOCATE ORIGINAL TRANSACTION" error can now be reprocessed. The original transactions have been restored.
Jun 21, 2024 - 16:11 EDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 12:32 EDT
Update - During this time please refrain from manually refunding transactions appearing as duplicates. This will be resolved once a fix is in place.
Jun 21, 2024 - 11:17 EDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 08:41 EDT
Update - The data synchronization issue has caused some transactions to be double settled. After the missing data is restored we will be identifying the double settled transactions and determining the best way to reverse the duplicates.
Jun 20, 2024 - 16:18 EDT
Update - An application to synchronize the data across the database servers has been created. We are starting the process to restore the missing data. A completion time is not known yet.
Jun 20, 2024 - 14:01 EDT
Identified - A database server added to the cluster is failing to synchronize with the other database servers. This is causing some transaction and settlement data near the time of the addition to not be available for reporting and for use as tokens. We are working on correcting the synchronization issue and will provide an update when there is an ETA for correction of the issue.

Transactions using a token affected by this issue will receive the message "COULD NOT LOCATE ORIGINAL TRANSACTION". They will need to be reattempted after the issue is resolved.

Jun 20, 2024 - 09:36 EDT
Investigating - Additional data has been found to be missing. We will be working to correct the database synchronization issue and restore all the missing data.
Jun 20, 2024 - 01:22 EDT
Monitoring - Connectivity issue has been corrected and data merged. Data from all transactions is now available.
Jun 19, 2024 - 12:07 EDT
Identified - A connectivity issue between BluePay database servers caused transaction data from transactions processed 6/18/2024 4:16pm-4:26pm EDT to not be merged to all database servers. Affected transactions are currently not available in the BluePay website and not available from reporting APIs. We are currently working to correct the issue. Once connectivity is restored between the database servers, the transaction data will be merged making it available in the BluePay website and reporting APIs. The transactions will then settle in the next regularly scheduled settlement.
Jun 19, 2024 - 11:52 EDT
BluePay Gateway ? Operational
CardPointe Desktop Operational
CardPointe Gateway Operational
CardPointe Hosted Payment Page (HPP) Operational
CardPointe Integrated Payments Operational
CardPointe Integrated Terminal Operational
CardPointe Integrated Terminal (Clover) Operational
CardPointe Mobile SDKs Operational
CardPointe + Micros ? Operational
CardPointe Mobile Operational
CardPointe Retail Terminal Operational
CardSecure Operational
90 days ago
100.0 % uptime
Today
CoPilot Operational
Digital Merchant Processing Application Operational
iFrame Tokenizer Operational
Phone Support ? Operational
Processors Operational
ACH Payment Services by Fiserv Operational
American Express Operational
Chase Paymentech Salem Operational
Chase Paymentech Tampa Operational
Credorax Operational
DPS Operational
Elavon Operational
First Data Nashville Operational
First Data North Operational
First Data Omaha Operational
First Data RapidConnect Operational
First Data South Operational
Moneris Operational
PayPal Operational
ProfitStars Operational
Secure Exchange / SFTP Operational
SVS Operational
TSYS Operational
Vantiv Operational
Secure Exchange Operational
90 days ago
100.0 % uptime
Today
UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
CardPointe Integrated Terminal UAT (Testing) Operational
CardPointe Gateway UAT (Testing) ? Operational
CardPointe Desktop UAT (Testing) ? Operational
CoPilot UAT (Testing) ? Operational
CardSecure UAT (Testing) Operational
90 days ago
100.0 % uptime
Today
Secure Exchange UAT (Testing) Operational
iFrame Tokenizer UAT (Testing) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 10:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 14:27 EST
Investigating - Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations.

Note:
Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.

Nov 19, 10:20 EST
Nov 19, 2024
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - On Monday, November 18th, 2024 from 06:00 AM to 10:00 AM EST, we will be making updates to the CardPointe Integrated Terminal production environment.

During this time CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Nov 15, 15:47 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 13:28 EST
Investigating - Merchants utilizing the CardPointe Retail Terminal may experience batches which have failed to properly close and fund on 11/06. If you suspect you are affected by this issue, please review your transactions in CardPointe Desktop Reporting.

For assistance with review and settlement, please contact CardPointe Support. We are currently investigating this issue.

Nov 8, 14:08 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:00 EST
Scheduled - On Friday, November 15th, 2024, from 10:00 AM to 1:00 PM EST, we will be making updates to the CardPointe Integrated Terminal UAT environment. During this time CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

Nov 14, 17:19 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 EST
Scheduled - On Friday, November 15th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Nov 14, 20:05 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 EST
Scheduled - On Wednesday, November 13th, 2024, from 9:00 AM to 12:00 PM EST, we will be making updates to the CardPointe Integrated Terminal UAT environment. During this time CardPointe Integrated Terminals will disconnect and reconnect.

There is no other anticipated impact to customers or transactions.

If you experience an issue, please follow your standard support and escalation procedures.

Nov 12, 13:59 EST
Resolved - This incident has been resolved.
Nov 13, 11:14 EST
Monitoring - We are monitoring a CardPointe Integrated Terminal disruption which may be impacting your
business. If you are experiencing connectivity issues with your terminal please power cycle your payment terminal.

Nov 12, 13:18 EST
Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 12:32 EST
Update - Services are restored and we are continuing to monitor results.

We've identified a number of authorizations that will experience delayed funding. We are working to process these with an expectation of a 24 hour delay.

Nov 6, 21:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 15:36 EST
Investigating - We are investigating a CardPointe Gateway disruption which may be impacting your
business. We are currently working to resolve this issue.

Nov 6, 15:11 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 EST
Scheduled - On Friday, November 8th, from 06:00 AM to 07:00 AM ET, we will be performing maintenance to the CardPointe Integrated Terminal production environment. During this time CardPointe Integrated Terminals will disconnect and reconnect. There is no other anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Please see our Developer Center documentation on What's New for information on the upcoming changes: https://developer.cardpointe.com/terminal-api#whats-new

Nov 7, 15:46 EST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 EST
Scheduled - We will be performing maintenance on the CardPointe Integrated Terminal production environment from Monday, November 4th, 2024 through Thursday November 7th, 2024 from approximately 3:00AM ET until 6:00AM ET.

Please ensure that terminal devices remain powered on and connected to your network during this maintenance window to receive necessary updates.

There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

Nov 1, 16:26 EDT
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 EST
Scheduled - On Wednesday, November 6th, from 9:00 PM EST to 11:00 PM EST, we will be making updates to the CoPilot application.

We do not anticipate any impact from this maintenance.

If you experience an issue, please follow your normal support escalation procedures.

Nov 4, 12:57 EST
Postmortem - Read details
Nov 6, 14:09 EST
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 EST
Scheduled - On Wednesday, November 6th, 2024, from 6:00 AM to 8:00 AM EST, we will be making updates to the CardPointe Gateway. There is no anticipated impact to customers or transactions. If you experience an issue, please follow your standard support and escalation procedures.

See the CardPointe Gateway API Changelog for more information: https://developer.fiserv.com/product/CardPointe/docs/?path=docs/changelog/CardPointeGatewayAPI.md

Nov 5, 17:18 EST